TripAdvisor Traveler Rating

My room card was not working so I stood in line at the front desk to have it re-keyed. As I waited an approximately 15 year old kid, possibly of Indian decent was still the desk talking to the clerk. As I waited, I overheard the clerk going back and forth with the teen about needing ID or his parents to give him keys to what sounded like a high rise, more expensive room. After a few moments the clerk went to the back room and eventually returned, giving the MINOR, not one, but FIVE keys to a room with no ID, no parent, no nothing. Apparently the minor was the kid of someone they deemed very important and did not want yo make waves with the parents. However, when I walked up, the clerk asked for my ID after I had given him my name, room number, and he had verified me on the computer. When I reminded him of his earlier actions with the minor and his failure to ID the minor, he became real "sassy" and again demanded my ID, which i showed him because it was the right thing to fo. This incident is a clear example of preferential treatment, but beyond that, I am absolutely sure that providing 5 keys to a minor for him and his friends for Formula 1 weekend, was putting of policy. I report this to a female manager, who basically looked at me like I was crazy instead of acknowledging the issue. I will not post the name if the clerk or supervisor here, but will definitely report this incident to corporate.

The hotel was lovely. Staff and room was very nice. Construction surrounding the facility made it difficult to reach. This is not the hotels fault but added time when walking to destinations.

Very friendly atmosphere, we stayed at the 35th floor, very beautiful view, the jacuzzi was relaxing, I highly recommend.

The service here is horrendous. As we checked in, we were repeatedly assured that our bags would follow us to our room. She also wouldn't make change for us because she said she didn't know how. We waited over 30 minutes for our bag in our room, only to be told we were supposed to call and ask for our bags. Then when we asked about EV charging, we were repeatedly harassed about making sure we gave a "good" tip, a "really good" tip to make sure we could get our car charged to 100%. And then they didn't even charge the car! At 11pm the night before we needed to leave for our 6 hour road trip, they told us there were other cars ahead of us and we should go out to the MGM Grand to charge. We had to explain to the manager that this was not acceptable behavior and they shrugged and said "oh well what do you want me to do?" Maybe YOU should go out and wait all night to charge my car at the MGM Grand. I will never ever stay here again. There are too many good hotels in the area to waste it on this piece of garbage with the world's worst staff. Also, the sheets were dirty and there were dirty bags in the drawers in the kitchenette. It just really goes to show how bad the service was that this was almost the least of our concerns.

We had a terrific corner room on the 23rd floor. It was updated and fabulous. We would give the room, service and staff a 10. Definitely would stay there again. Loved every room was non smoking.