TripAdvisor Traveler Rating

Very friendly atmosphere, we stayed at the 35th floor, very beautiful view, the jacuzzi was relaxing, I highly recommend.

The service here is horrendous. As we checked in, we were repeatedly assured that our bags would follow us to our room. She also wouldn't make change for us because she said she didn't know how. We waited over 30 minutes for our bag in our room, only to be told we were supposed to call and ask for our bags. Then when we asked about EV charging, we were repeatedly harassed about making sure we gave a "good" tip, a "really good" tip to make sure we could get our car charged to 100%. And then they didn't even charge the car! At 11pm the night before we needed to leave for our 6 hour road trip, they told us there were other cars ahead of us and we should go out to the MGM Grand to charge. We had to explain to the manager that this was not acceptable behavior and they shrugged and said "oh well what do you want me to do?" Maybe YOU should go out and wait all night to charge my car at the MGM Grand. I will never ever stay here again. There are too many good hotels in the area to waste it on this piece of garbage with the world's worst staff. Also, the sheets were dirty and there were dirty bags in the drawers in the kitchenette. It just really goes to show how bad the service was that this was almost the least of our concerns.

We had a terrific corner room on the 23rd floor. It was updated and fabulous. We would give the room, service and staff a 10. Definitely would stay there again. Loved every room was non smoking.

Great hotel with security and safety. Ease of walking to other area attrations was convienent and all inside. Room was super nice and relaxing with a great view of the strip and sphere.

Nice rooms with beautiful bathrooms, nice decor and nice views. The mattress was old, hopefully they replace it soon. The pools are nice. The staff is friendly.