TripAdvisor Traveler Rating

The toilet smelt really bad, one of the sinks didn’t work properly, you could never get by the pool because the other two towers don’t open there’s so everyone comes to the middle one, they charge for cleaning, really noisy and staff are not helpful at all.

Sewage gas smell filled the room no matter what you did.. broken tv

Been staying at the Signature every year ( with the exception of 2020) and sometimes twice a year for 15 years now. We absolutely love it.

The location was stunning, offering a breathtaking and flawless view that captured the beauty of the surroundings in every detail. The atmosphere was comfortable and quiet, creating a serene environment that encouraged relaxation and ease. The room was exceptional, offering a perfect balance of comfort and functionality, with an ideal size that provided ample space without feeling overwhelming. The establishment maintained a high standard of cleanliness and provided excellent service, ensuring a pleasant and satisfying overall experience. The range of amenities offered significantly enhanced its overall value, providing a well-rounded experience that exceeded expectations and contributed to its appeal. Price was perfect.

I rarely leave reviews, but this experience was frustrating enough that I felt it was worth sharing. My company booked my stay through the Cisco Live conference process, and somehow only part of the hotel stay had been paid. That was not clearly communicated ahead of time, which created an avoidable issue at check-in. My admin sent over the authorization form, and I called the hotel the morning it was sent. I was told I was good to go for the remainder of my stay. However, when I arrived back at the hotel several hours later with my family, we could not get into our room. Naturally, I was concerned about why this was happening and whether our luggage was still secure in the room. When I went to the front desk, the employee assisting me said I needed a replacement key because my previous key was no longer valid. That may have been true, but no one had told me this earlier, including when I called that same morning. The issue was explained in a patronizing way, and my concern about my family’s luggage was dismissed. Thankfully, our luggage was still there, but that does not excuse the way the situation was handled. The room itself was okay: standard, bare bones, and nothing special. The TV was frustrating because my Fire Stick would not work, and the input button appeared to be disabled on both the remote and the TV. The room also did not have enough towels for a family of four. When we asked for three more towels, staff seemed unsure if they even had enough, which felt unreasonable for a hotel at this price point. There was also no fan in the bathroom, and the walls seemed thin. The valet staff were excellent, very courteous, and easily one of the better parts of the stay. The hotel was also quieter than other hotels, which I did appreciate while traveling with family. Overall, the experience felt bare bones and just good enough. I might stay again only because the hotel was quiet, but the poor communication, dismissive service, and lack of attention to basic room details were disappointing. For the price, I expected better service and a smoother experience. I hope this feedback helps other travelers, especially those booking through a conference or company process.