TripAdvisor Traveler Rating

Poor communication at front desk, assigned room other than reserved. We had a group event planned at the bar, but it was closed for renovation. The club lounge is on the ground floor, club rooms on the 9th, FYI. Rooms were ok, but not exceptional in any way.

Matthew and Jose were great. They really did a great job in the members lounge. They were attentive and very funny. They even helped me practice my Spanish!

The staff at the Sheraton universal was awesome and exceeded expectations the concierge team, front desk, lounge were all amazing

We booked a 3 night stay at Sheraton to celebrate my kid’s birthday at Universal. Best decision ever. Not only was the location excellent, the experience at Sheraton was amazing. We loved the heated pool and hot tub. The beds were super comfy. And most importantly, all the staff were friendly and helpful. When we were in the pool, there were no pool towels available. I texted to request and Eleanor/Emma responded and they replenished it immediately. I also informed the concierge (unfortunately I forgot his name but it was Jan 4th evening) that it was my kid’s birthday the next day.. and he arranged for a complimentary cake and balloon to be sent up. I texted to request for it to be sent early and Rosa responded immediately. Dai and team then arranged for the cake and even wrote a card for my kid. Overall, we were very impressed. Would highly recommended Sheraton and would definitely stay again.

We come here once a year, every year, for Halloween Horror Nights. The hotel is easy walking distance from USH if you can handle the hills. If not, the complimentary shuttle runs all day and only shuts down after the park is closed, even when it's open until 2am. Rooms in the main tower are incredibly modern and sleek and there are abundant charging ports. Beds are incredibly comfortable and supportive after 10+ hours of walking, with luxe linens and cozy pillows. The bathrooms are quite large with plenty of space for everything. Great water pressure and oak scented toiletries, a shower here is luxurious and revitalizing! One other note on the rooms, they have massive windows and true blackout curtains ensuring both a great view and a great sleep. The lobby and bar, as well as the pool deck are always lively and can get loud. The noise doesn't make it to the rooms, though, and only if you have a particularly rambunctious neighbor will you hear them. Speaking of the pool deck, the outdoor dining and bar are both great with abundant comfy seating, covered but open on three sides to enjoy that incredible SoCal sunshine and breeze. The menus at both the bar and restaurant are diverse and there are some real gems to be found. Ask your server for a recommendation and they'll set you up with something you'll love! Hospitality is top notch - we are always warmly welcomed back and updated on any recent changes to the property. If you have Platinum of higher Bonvoy status, the lounge is large and serves hot food both for breakfast and evening heavy appetizers. The lounge is accessible 24 hours with unlimited complimentary water and coffee, and sometimes also stocks sodas and juices. Value is a trade-off - it's expensive to stay here for HHN, but imo worth it. The proximity to the park, the complimentary shuttle service, and the comfort of the rooms make that price reasonable. This stay was our sixth and we look forward to many, many return visits.