Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

470 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good location

pq1111 on Jul 04, 2022

4th of July weekend. Check in was easy. Mobile key didn't work though. Requested a late check out and received it. That was nice. Staff is friendly. Pool area not large but most people staying here are probably going to Universal Studios. Convenient location to Hollywood, Hollywood Bowl, LA etc. Elevators are slow.

TripAdvisor users rated this property 5 out of 5

Best 4th of July location to stay at

omario1312 on Jul 03, 2022

Great stay. Unparalleled convenience and proximity to everything you must do while in LA (Universal Studios, Hollywood Bawl, Hollywood boulevard and other attractions). Supper professional and respectful crew and staff (Akia on e-support, Michael at the Bonboy Desk, Dai the best Concierge, Oscar and his managers at the Valet, and the Club lounge team Matthew, Jose and Helene and many more…). We highly recommend it for all your vacation stays year-round, and especially 4th of July. The kids left with best memories and would come back as soon as possible for the next vacation. THANK YOU! Best, OM

TripAdvisor users rated this property 5 out of 5

Great Service!

joanlD9977UH on Jul 03, 2022

I was beyond impressed with the Sheraton Universal Hotel. My room was great and the bed was very comfortable. Every staff member I interacted with was very nice and clearly really cared about doing a good job! I had dinner in the lobby bar. The bartenders were awesome, really nice and great customer service. The french fries were the best I've ever had! The hotel is located just a short drive away from Hollywood and Beverly Hills and is across the street from Universal Studios.

TripAdvisor users rated this property 5 out of 5

Great Service

jessesC8123DQ on Jun 30, 2022

The Sheraton Universal is beautiful a hotel. It was a great choice for our family vacation. Everyone we have interacted with has been friendly and helpful. But Mathew, Helen, and Jose in the M Lounge went above and beyond to accommodate. With service like theirs, I will absolutely choose the Sheraton Universal the next time I’m in town. Thanks!

TripAdvisor users rated this property 5 out of 5

Amazing, Lampoons family vacation!!

largaespada3 (Tulum, Mexico) on Jun 30, 2022

I am very big on the valet and bell service. I was very happy with the team members that helped me and my family, we shared a couple loughs as my family poured our of the truck. The service throughout our stay was very helpful. The hotel amenities speak for themselves, it is a big plus to have the staff assisting in making a memorable vacation 5 Stars all the way.

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