Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

960 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Marriott club Lounge

Connector26260477418 on Sep 15, 2023

Marriott club lounge has a very good selection of breakfast items, Well stocked and clean. Friendly and efficient service provided by DJ, Maria and Albino. I hiighly recommen you to stop by and enjoy a cup of coffee and other breakfast items at this quiet and cozy place.

TripAdvisor users rated this property 5 out of 5

Another great experience @ Sheraton Universal Hotel

Don M (Suwanee, Georgia) on Sep 13, 2023

Thanks Maria, Albino and Angie for a great experience each morning in the business lounge. We were well taken care of and really appreciate your smiling faces and excellent service each morning. We will definitely be back!

TripAdvisor users rated this property 4 out of 5

Good for going to Universal!

Samantha0829 (Orlando, Florida) on Sep 10, 2023

Very close to universal, walk is uphill to the park but it wasn’t hard to navigate. Far enough from the hustle of the city, but close enough to go in to town.I wish there were more signs on how to get to the parks by walking. There was a “demonstration” that occurred at 7 am on one morning of our stay that woke us up. On site staff was nice and front desk was very accommodating and helped me check in, we had a great room but unfortunately there were no club level upgrade options for our stay. Also they remembered to add my points in for my stay which was very helpful!!

TripAdvisor users rated this property 3 out of 5

I wouldn’t stay

victoria g on Sep 10, 2023

The noise from the picketing was really bad. We had no idea that this was going on, if we did we would have stayed somewhere else. Call the hotel before booking. We were woken up Saturday morning at 7am and Sunday morning at 5:30am by the picketing. We were not compensated or reimbursed for any of the noise.

TripAdvisor users rated this property 1 out of 5

Chaos at the Sheraton

chriscR7234GS (Worthing, United Kingdom) on Sep 10, 2023

AVOID. First night passed without incident but then chaos. Around 50 staff started protesting outside the front door with megaphones and musical instruments using microphones. This went on for the next three mornings starting well before 6am. During this time there was no kitchen service or room cleans. The management seemed indifferent when we complained and offered us a desisory part refund. Bitter taste in the mouth after saving up to come here. Ended our stay early and moved to another hotel. Dont waste your money here

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