Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1492 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing person

Maxey77 on Feb 14, 2025

Mathew was absolutely amazing. He made my entire family feel welcome. My mom lived tslking to him. Please tell him he msde my family day!!!¡!!!!+!!++!@@@@@@××××××××@×!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!@!!!!!!!!!!!!!!!¡@!!!!!!!!!!

TripAdvisor users rated this property 3 out of 5

Hotel needs some renovations

Michael P on Feb 12, 2025

Stayed at Sheridan Hotel in room 385. The rubber gasket around the glass door on the porch was no good .The sound from the cars we felt like we were sleeping on the side of the highway. My wife and I were up all night. The water in the sink would not get hot. The rooms could definitely use a renovation. Colby, the manager was very accommodating the next morning in getting us another room. After being up all night and having to pack up all our clothes and luggage and move was very aggravating. The hotel is conveniently located near Universal Studios with a shuttle that runs through the day and night. The staff is very friendly.

TripAdvisor users rated this property 4 out of 5

Great staff

carvergl (Rancho Cordova, California) on Feb 12, 2025

The staff went out of their way to help - the room 155 needs work - constant drip in shower - bathroom floor was uneven - causing tripping - but the hotel was clean and every member of staff was fantastic did everything they could to make our stay wonderful

TripAdvisor users rated this property 5 out of 5

Always a comfortable stay

VenteLatte (Houston, Texas) on Feb 02, 2025

I've stayed at this property two or three times a year over the past decade, and while I've tried other Marriott properties in the area, this is the one I keep coming back to. The rooms are updated and the beds comfortable, self parking is easy and it's close to my office. For Marriott members with status. there is access to the club -- which provides a full breakfast and light snacks in the evening. Shout out to Linda and Maria for always making me -- and every member -- feel welcome and valuable. It makes all the difference.

TripAdvisor users rated this property 5 out of 5

The staff throughout the hotel were very professional, friendly and extremely helpful.

Phuong T on Jan 28, 2025

The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. Great value for money stay near Unniversal Studio Friendly and personal service. The staff were all very friendly and helpful and no request for assistance was a problem for them.

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