Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

1141 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Enjoyable!

Kathy W on Feb 17, 2024

The staff is excellent and greet you like family! DJ, Maria and Albino took great care of us every day! From the time you check in until you check out we always receive first class service. The hotel is very close to many fun attractions like Universal Studios and City Walk.

TripAdvisor users rated this property 5 out of 5

Fun for the family

Evin S on Feb 17, 2024

Nice room, great location near universal studios. We enjoyed a breakfast in the lounge and a kind greeting from DJ before we started our day, there is a shuttle to universal but it is also walking distance. The pizza from the hotel restaurant is quite delicious as well!

TripAdvisor users rated this property 5 out of 5

Great hotel and location!

Sandra C on Feb 17, 2024

Sheraton's staff is great; Concierge Jesse was so helpful, going out of his way to help us with restaurants and anything we needed at the hotel. Thank you, Jesse - you made our stay!! The beds, bedding, and showers at the Sheraton are exceptional! Great location - close to Universal City Walk, Hollywood, and Burbank Airport. Perfect for our trip! Only things I would change: need extra hooks in the bathroom to hang towels, need to bring the guacamole back to the bar menu, and need to add Coca Cola products to vending machines!

TripAdvisor users rated this property 5 out of 5

Very welcoming and accommodating from beginning to end.

Marilyn M on Feb 16, 2024

I recently had the pleasure of experiencing top-notch service from Helen during my stay at the Sheraton Universal Hotel. From the moment I entered the club lounge, Helen's warm greeting and genuine smile set the tone for a delightful stay. Helen consistently went above and beyond to ensure my comfort and satisfaction. Whether it was promptly addressing any inquiries I had or providing helpful recommendations for local attractions, her professionalism and attentiveness were truly commendable.

TripAdvisor users rated this property 5 out of 5

And you thought customer service was dead!

Bryan and Krist... M on Feb 16, 2024

Michael at the front desk was flipping amazing and Maria, Albino, Angie, Mary D, Sandra, Matthew and DJ fed us really nicely. They were efficient courteous excellent customer service and I would highly recommend this hotel. We came off the plane tired and hungry but no longer the case!

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