Sheraton Universal Hotel reviews
TripAdvisor Traveler Rating
2134 TripAdvisor reviews
Great experience
Nayeli C on Jul 18, 2026
The hotel is very clean and comfortable. The staff is super friendly. We supper appreciated Mathew and Francisco helping us in the lounge. Thank you!
Comfort close to Universal Hollywood
Allison S on Jul 18, 2026
Excellent stay with the most comfortable beds! The Club Lounge offered a great breakfast, and in the evenings, Matthew and Francisco warmly welcomed you with light bites that were perfect after a long, hot day.
Awesome as always !!
Doreen A on Jul 17, 2026
We had an outstanding experience with the valet team! From the moment we arrived, Javier and Jose went above and beyond to make us feel welcome. They quickly greeted us, offered us water, promptly retrieved our vehicle, and carefully loaded and unloaded our luggage with a smile. Their professionalism, friendliness, and attention to detail truly stood out. Every interaction was courteous and efficient, and they made the entire experience seamless and stress free. It’s clear they take pride in providing exceptional customer service. A huge thank you to Javier, Jose, and the entire valet team for consistently going the extra mile. They are a true asset, and we sincerely appreciate everything they do!
Amazing experience and made to feel totally welcome
Tom B (Brooksville, Florida) on Jul 16, 2026
Incredible service, super courteous and friendly.
Best club experience.
Z3483NQdaniels on Jul 16, 2026
Great experience Matthew and Francisco provided great and attentive service at the Sheraton club.