Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1329 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful service

Mindi M on Jul 06, 2024

Matthew, Helen and Mary d were so kind to our family. We stayed a few months ago and they remembered us. They surprised my twins with a dessert and candles to celebrate their fifth birthday. It made our evening so extra special. The service was 10/10. Thank you Mindi

TripAdvisor users rated this property 5 out of 5

GREAT CLUB LOUNGE

GINA A on Jul 05, 2024

we had access to the concierge lounge. The service by Matthew, Helen, Linda and Mary D. were was awesome. they were very attempted to our needs and made sure that we felt welcome in the lounge and kept the lounge clean. we will check out this hotel if we have to come back to LA!

TripAdvisor users rated this property 5 out of 5

Shout Out to the Club Room Staff at the Sheraton Universal Hotel

Victor C on Jul 04, 2024

We are very impressed with the friendly helpful staff at the Sheraton Universal Hotel. We stay at this hotel every year around July 4th and the experience is always exceptional. Particularly in the Club Room where D.J., Maria and Albino make every guest feel like they were family. They are truly amazing and great ambassadors for the hotel

TripAdvisor users rated this property 5 out of 5

Sheraton is amazing

Martin G on Jul 01, 2024

the staff is great and they all make you feel welcome. The rooms are amazing and the bed is very comfortable and relaxing. I recommend them to all my friends and family. We always stay here when we are visiting Universal Studios, nothing compares to them.

TripAdvisor users rated this property 5 out of 5

4 nights visiting LA and Universal Studios

vatchr (Washington DC, District of Columbia) on Jul 01, 2024

We stayed here for a mother/daughter LA trip. We spent one day at Universal Studios and the shuttle was very helpful. The other days were spent exploring LA. It was a short LYFT ride to the Dolby Theater where the Hop On Hop Off Bus started. We enjoyed the morning coffee in the room and room service. The Starbucks coffee in the Lobby was a hit with my daughter.

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