Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1462 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

First class hotel!

Esj002 (San Francisco, California) on Nov 09, 2024

This is a first class run hotel! The hotel is a throwback to when customer service was number one with no expense spared. The hotel was immaculately clean, our room was beautiful and had amenities that we did not expect, such as toothbrushes and other toiletries. The staff was amazingly knowledgeable and helpful which made our stay there memorable. Overall, we were so impressed that we will definitely be back!

TripAdvisor users rated this property 5 out of 5

Accessible, able to accommodate pets, and lovely.

Roam55203301247 on Nov 09, 2024

Loved how accessible it was, as my girlfriend needed it, they have a shuttle that takes you straight to the park that is wheelchair accessible. Also pet friendly and were able to make an accommodation for the fact we were travelling with a small rabbit after we called and got transferred a couple of times. Especially wanted to shout out Jerry at the front desk because he was able to help me ensure everything was situated and clear, and did a great job of explaining how things worked. The room was clean, spacious, and very comfy as well, with plenty of room to maneuver.

TripAdvisor users rated this property 5 out of 5

Best Customer Service and staff

Janet O on Nov 09, 2024

mooth Check-In and Check-Out Process Our experience was enhanced by the seamless check-in and check-out process, ensuring a hassle-free stay from the moment we arrived until the moment we departed. The efficient and friendly staff made our transitions smooth and stress-free. Thank you to the staff at the club lounge ! Linda Dj and Albino are definitely top notch , they know how to provide costumer service.

TripAdvisor users rated this property 5 out of 5

Excelente!

Alonso V on Nov 08, 2024

Helen, DJ and Sulmy did an amazing job at having yummy treats and clean place. These guys made us feel very welcome. Thank you team! Helen, DJ and Sulmy did an amazing job at having yummy treats and clean place. These guys made us feel very welcome. Thank you team!

TripAdvisor users rated this property 5 out of 5

Clean rooms and amazing Staff!

Aaron A on Nov 08, 2024

The staff was amazing, especially Angel the bell hop. Went above and beyond for my family. Clean rooms. Elevators work well but do get congested when there are big events. We will stay here again when we go to universal studios. The pool area is clean. We did not love the restaurant in the hotel but everything else was nice.

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