TripAdvisor Traveler Rating

Stayed for 2 nights at the end of April to go to Universal Studios with the kids. Room was ready on arrival at approx 4pm in the afternoon, it was a standard 2 Queen room, was very clean and modern, beds were super comfy. There was some road noise but not a lot from outside so sleep quality was good. We used the shuttle to the studios but walked back to the hotel as it was faster and all downhill - getting there is uphill and we just found it easier to get the shuttle - but it can be a bit of a wait, sometimes 20mins before it would arrive and it can fill up quickly. There should be better signage on how to walk to the studios, it took us a long time to work out where the path was as there is no sign directing you at all. I think the hotel is quite overpriced but it's the location you are paying for.

Very comfortable hotel and convenient to walk to Universal Studios. We only used the free shuttle once because it was faster to walk. In the lounge, Matthew and Jose were the nicest and most friendly Marriott employees that I have ever encountered.

Staff was friendly. Room was clean. The sheraton lounge was a great. Access to these are why I keep my marriott status. I want to say a special thanks to Helen and Linda in the lounge. They made the experience top notch. Best customer service i have experienced in a long time.

The hotel is very modern. The entrance to the hotel is on level ground. On the side of the outside entrance, there are several parking spaces for 10 minutes of parking for check-in and picking up passengers. The hotel has two doorman on duty two handle the valet parking and give directions to self parking. The lobby is on the first floor on level ground. There is a full service bar in the center of the lobby. There is an outside pool that is key control. The front desk staff is outstanding one of the most courteous staff I have been greeted by. There is a club lounge on the lobby level key controlled carry the elevators are key controlled. Our room on the 19th floor had an excellent view of the surrounding area. The room was a little compact. There was a nightstand. There were no dresses in the room only a closet for hanging clothes and a safe. The bathroom had a face basin, toilet and shower. There was a large TV and several USB ports around the room.

The staff is super friendly! I want to specifically call out two thar we interacted with in the lounge: Maria and Linda. They were amazing! What a wonderful way to start our day. They always had a smile and remembered us and other folks at breakfast the next day. Jerry was also terrific at check in. We will definitely be back!!