Sheraton Universal Hotel reviews
TripAdvisor Traveler Rating
1983 TripAdvisor reviews
Great Experience
140CGonzo (Cerritos) on Apr 21, 2026
I stayed at this hotel for a work conference in April 2026. I have to say the hotel is beautiful, great location and the food is amazing. The entire hotel staff consistently went above and beyond for us. They were friendly, always had a smile on their face and made us feel very welcomed. I would like to specifically acknowledge Rina and Mary D at the breakfast bar. They were very attentive and didn't hesitate when I asked for a special request. I really appreciate them going above and beyond. I highly recommend this hotel for its location, its employees and the value for your money.
Breakfast
Nikio C on Apr 21, 2026
Rina and Mary D were great at the restaurant. They were nice and sweet.
Awesome service
John B on Apr 20, 2026
Great comfortable shuttle to LAX
Friendly staff
April L on Apr 20, 2026
Super friendly staff that were helpful from check-in and throughout the stay - from bellmen to valets to front desk staff to housekeepers. All did all they could to be helpful and friendly.
Courteous on time
Traveler63524574062 on Apr 18, 2026
Excellent service and driver Joseph