Sheraton Universal Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

661 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family and Business - Great staff

jgalanti (New York) on Jan 31, 2023

I stayed here with my family for 3 days, and combined with a business trip. The hotel was so accommodating, located right next to Universal (15 min walk uphill), and provided everything we needed, including some special requests. I called and requested connecting rooms, and updated them when our flight was delayed, and they really set us up nicely - the double queen and king rooms were very very nice, and pretty large. Special mentions to the concierge, for taking our packages and deliveries for the next legs of our trip, and being so friendly. And the front desk staff. The Club Lounge was really great - and staff Maria, Alvino and Sandra - all so welcoming and friendly to my kids and I. It was always available, and fully stocked for meetings, breakfast, or if we needed something random. The bar was really nice too for an evening trip downstairs. Hopefully the pool will be open soon too. Looking forward to staying again when I have to return to LA.

TripAdvisor users rated this property 5 out of 5

Best staff!

Venture111282 on Jan 31, 2023

The best part of the Sheraton Universal Hotel is the excellent staff at the Marriott Club. Devallie, Linda and Maria were courteous, kind, attentive, helpful...the very best examples of customer service!

TripAdvisor users rated this property 5 out of 5

Perfect place to stay while visiting Universal!

DawnA621 (Seattle, Washington) on Jan 30, 2023

This hotel was wonderful to stay in while we visited Universal! There was a convenient shuttle that took us to the park, and the hotel itself was very nice (great Hollywood decor - subtle glamour)! The staff was always friendly and accommodating - we were grateful for the early and late check in/out and the super prompt extra blankets we requested! The beds were so comfortable as well. We also enjoyed the breakfast buffet. While we wish it had been included ($30pp and $15/kids), we were grateful for it on site, and grateful it went until 11am as we were tired after a full day at Universal! Thank-you, Sheraton Universal! We enjoyed our stay very much.

TripAdvisor users rated this property 4 out of 5

Fantastic Staff

Andrea S on Jan 30, 2023

It is the staff that makes this hotel really shine. At check-in, the front desk attendant set the tone by walking my family to the concierge lounge to ensure we knew where it was. In addition, the lounge staffers were caring and friendly. We appreciated their extra attention on my sons' birthday. If you stay here, you will be fortunate to have Sulmy, Helen, Sandra, Devollie, or Linda assist you. They are the best! This hotel is beautiful, but it is impractical in some ways. The rooms have nearly no storage space, and our the bathroom sink faucet splashed water all over the mirror every time we used it. Also, there are only 3 small elevators for a 21-floor hotel. Be sure to build in "commute time" for travel between your room and the lobby during busy times. It was raining heavily during our stay. While our tower room was unaffected, the lanai wing showed clear signs of water damage. I hope the current construction project will address that. The hotel is close to Universal Studios. It took us about 10 minutes to walk there. Be aware that the walk includes hills and stairs. If you have strollers or other access vehicles, the shuttle is a better option.

TripAdvisor users rated this property 5 out of 5

Family time

Elaine B on Jan 29, 2023

Spent the weekend with my family. We used the shuttle to quickly get to universal city walk and universal studios. I Had a cocktail at the bar both evenings. The bartender especially Mike was excellent.

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