TripAdvisor Traveler Rating

Had a great time visiting this resort for the first time. Absolutely amazing view from our room 9301 which was a direct view of the beach . Daily rainfall but that just meant better planning required. One of the best beaches we have ever been on. Spa was good and the massages were excellent. As a member, appreciated the extra supportbprovided by the butlers Dwayne and Tamera. So glad to also hear you are all ok after the hurricane at the end of 2025. Staff throughout were unbeatable and on hand to have a laugh as well as ensure we felt brilliant.

The beach is amazing. One of the prettiest nicest kept beaches. The people that work at their resort are extremely kind and very helpful. Some of the best service I’ve ever had at a resort. The food was fantastic. I’ve been to quite a few all inclusive, and this is one of the best. Not a ton of options for restaurants , but what you get is very good for an all inclusive. As far as drinks, I’m not a big drinker, but I will tell you they were pretty strong and tasted delicious. This all inclusive does not cut corners on your beverages. Every place when you’re traveling will have an issue or two. Some of the issues are based on what we do not know when we book the stay. The front desk staff does need to be empowered to do more service recovery quicker. They recovered, but it took far too long and it wasn’t by them. When we were struggling with our room , they corrected it. We ended up in a fantastic room, exactly what we thought we would have. We will absolutely return here again. They had a rainy day activities, which was another plus that other places don’t have if you want to enjoy the ocean and the beach and be treated well. This is the place to go. We chose Premier level and I’m very pleased with everything they offered us. This is what I call a beautiful, relaxing vacation if that’s what you’re looking for. It is definitely worth the drive from the airport to be in this fantastic location. It was very clean. With 24 hour room service!

I stayed at Azul Beach Resort Negril in December. Unfortunately, this was one of the most disappointing hotel experiences I have ever had. Check in was quick and the bellman who assisted us was kind and professional. That was one of the very few positives. I had booked a swim up suite and was extremely disappointed when I saw the room. It was outdated, had a strong unpleasant odor as if it had been closed for a long time, visible mold on the wall, and a very small swim up area located in a public space with no privacy. The room did not feel premium in any sense and felt more like a low budget motel than a high quality resort. I contacted the Front Desk and was told that better swim up rooms were available at an additional cost. After already paying close to $500 USD per night dollars, I did not see the benefit of paying more for an underwhelming property. I agreed to move to a non swim up room on the premium side, simply because the original room was unbearable. When we moved, we discovered that there was no electricity on that entire side of the property. We were not warned in advance. The outage lasted for hours and the main buffet was closed because of it. The only restaurant available had a 2 hour wait. Drinks at the bar were poorly made and staff were clearly overwhelmed. When the buffet finally opened, the food was cold and tasteless. Later that night there was no running water. I waited hours. I had to shower using bottled water provided by room service. The water issue continued into the next day and created extremely unsanitary conditions across the resort. Public bathrooms were filthy with urine and farces. Bars struggled to operate. I eventually had to leave the resort and go off property just to use a bathroom and shower. There was no entertainment on property, most of the pools were closed. Only 1 to 2 restaurants and bars were opened - they were crowded and the food and drinks were terrible. While there, I became ill with severe stomach issues and spent the night vomiting. There was no access to anything on property to help. I did not sleep at all. The water briefly returned around midnight and was gone again by morning. When we checked out, there was still no water. We could not shower before leaving. The Front Desk agent did not ask how our stay was, did not apologize, and did not acknowledge the ongoing issues at all. Management was clearly aware of the situation yet no one communicated with guests or showed any accountability. The only bright spots were the bellmen and bartenders. They were courteous, clearly stressed, and doing their best in an impossible situation. I chose to write to management privately about this experience over a month ago and gave them the opportunity to respond before posting publicly. To date, my email has not been acknowledged. The lack of response only reinforces how little guest experience seems to matter. Jamaica has a lot beautiful, high quality resorts - Azul Beach Negril is not one of them.

My trip to Negril has been canceled due to the hurricane so the Azul wasn’t my 1st chose of resorts. I nevertheless decided to visit with 4 friends of mine. I was lucky enough to get the “best room” at the resort! It was the perfect spot! I wanted to love the place but I just couldn’t over look some things. I broke the rules and smoked on my patio and near the beach. I saw people smoking on balconies all over plus saw a few people smoking in the pool. I brought multiple ash trays from the states.I have L3/4 nerve damage and the Azul isn’t exactly handicapped accessible. It’s a huge massive resort way too big for the small amount of rooms. It takes 15 to walk the resort. I can walk (it’s called Foot Drop) I smoke weed it helps with the nerve pain. The GM Axel Parckel was extremely rude and arrogant(I was never introduced to him though I asked multiple times to talk with him) it could have solved issues faster . I know he’s from Europe but when 80% of Jamaicas tourist comes from the States you should show us some respect! Jamaica is changing and in order to grow the Gov and resorts must do more to keep all smokers welcomed. You don’t need to advertise it just give us more spaces. I know a hurricane happened but they aren’t ready for Prime Time” I’m sure Barbra Burton (Former GM of the Jewel Paradise Cove) in Runaway Bay could teach him some manners and respect. The air of European superiority was fragrant through the air, Kinda like the smell of bad cheese from France. The food was always cold and bad! It wasn’t fettuccine with chicken. It was fettuccine soup with chicken tidbits.It was bad. I tried to instal an app and get food delivered. Yah the food was that bad. The meal I got back to Chicago on American Airlines was the best meal of the trip! Thank you for making it easy to find out the apx occupancy of the resort! They will offer you an upgrade before arrival and it shows how many rooms are available in each room class, then you match it against number of rooms 290 I think x double occupancy. I knew it would be dead it was! The location, people great but the food was inedible not to mention a worker asked me for my room service beer! I said no! I’ll never return. Your GM is the reason I won’t return ! I mean centralize things and keep the bars open past 5! Hey I only didn’t 3-6k each visit on rooms!

The room was very nice and the room matched what we ordered. All the employees tried to be helpful and warm. Great beach setting. I believe due to resources after the Hurricane, not enough restaurants were open each night. Only frustration. .