Absolutely read and believe the bad reviews.
The ONLY good thing about this resort is the beach and even that is marred by the constant offering of drugs by beach vendors and seemingly condoned by the 'beach security' I get that its Jamaica and fully expected to see weed being openly smoked but I don't expect to be offered other hard drugs several times a day when sunbathing with my 14 year old son.
On arrival we were allocated a room at the back of the hotel overlooking a busy road despite booking and paying for a sea view room. (there was a cake in this room apologising for the inconvenience so the hotel obviously knew we wouldn't be happy) We told the bellboy we would not accept this room and he told us to contact reception ourselves, we then waited over an hour for a room change (this following a 14 hour journey to Negril) to find that our new room did not have a bed for our son. My photos show the rusty prison bed that was eventually brought to the room and is totally unacceptable.
We were sent to The Mahogony Restaurant to eat while we waited for the bed situation to be resolved - after looking at what was on offer we left without eating. Unfortunately, it became apparent that Mahogany was the only restaurant option available to us throughout our stay as the 3 bookable restaurants were booked up everytime we tried. I cannot describe the appalling quality of the food on offer here with exception to the breakfast which was passable.
For a 'non-tipping' resort you could not get service or even a smile unless you are waving dollar bills - I am all for tipping and always tip generously however I am of the opinion that you tip for good service not to actually get service in the first place
If you want to drink cocktails from morning til night, be raucous and generally uncouth then this is the place for you.
After 3 days of our holiday I checked out and booked into Beaches 2 minutes away but a world apart. As I said at the start of this review please, please
take note of the bad reviews and don't end up £4000 out of pocket as I have in a bid to salvage my holiday
Beautiful beach!! Clear blue water. Soft white sand. My Happy Place !!!
Sep 17, 2023
Most beautiful beach we have been too soft white sand, clear blue water, very little sea weed. Food was good. Only three restaurants open and only one or two each night. We always found something we could eat. The rooms were clean and we had A/C. Not all the pool bars were open during the day but that’s ok we still were able to get drinks and enjoy. The report itself is in need of updating and repairs. I’m sure because of Covid and occupancy money is an issue. But that’s over, they need to get busy and being this resort back up to its wonderful standard.
The Follow Ups and Efforts Made it Excellent!
Sep 17, 2023
No resort is perfect and similar to anything else in life things that go wrong especially when dealing the expectations of others and of course infrastructure. But let me tell you the team does not rest until you’re satisfied and that was well noted. I’ve always visited Negril however it was my first time staying over and it was 4 beautiful days with AZUL. The staff remember you, took note of your preferences, smiled and greeted and they’re always working! Like what? They literally do mot loitering! It’s amazing to see from the guys raking the beach to the bartenders they take pride in their job. Keep up the good work on this. Let me mention my room attendant Carlene so patient detail oriented and amazing, shanakay at the oceans at the from Michele in the palms, Cedric at the pool bar, Karlene at the spa, the wonderful kind and patient Lorna who always checks in you’re a gem! Finally Jermaine (assistant customer service)I await the news that you’re being promoted because you’re a star! The follow ups, the taking notes of the details he reserved my spa and didn’t forget that I had my toddler he arranged the kids club and activities for her and still prepared a surprise for my son 8n the room awaiting our return, like?! Exceptional service, as I mentioned at the beginning things may not be perfect but don’t sweat the small stuff trust that they will ensure that you’re cared for and recover the service. I’ll be back soon. Thank you team AZUL.
Sep 07, 2023
Went to Azul in August for my Anniversary. 1st time in Negril and it was very different from Montego Bay, very relaxing. Was greeted by Sanya so had so much personality, she made sure that our bags were secure and we had our drinks, from there we met the lovely Kecia, our personal concierge for the week and she was nothing but amazing. She made sure before we even left the desk that our dinner reservations for the week were made and anything else we needed were taking care of. She escorted us to our room, which was a swim-out suite, not what we were quite used to, but we made do of it. The Beach was beautiful. We ate the buffet Mahagony and was met by Anna Kay and her beautiful smile, she also worked at the Oceans Bar and Grill. Marion at Mahagony was also great at Mahagony. The entertainment crew was hands down the best, Flamz, Bones and Dragy made it worth being at this resort. My girl Annette at the Swim-up bar keep the best drinks flowing and Tecia our butler made sure we didn't want for anything. Marklon at Ackee was amazing he introduced us to the Green Tea Shots and we drank them every time we sat down somewhere. Overall it was good trip. My husband was disappointed because he didn't and frills and thrills as it was our anniversary and we are use to that and the hotel knew that. We had dinner on the beach, but we paid for that.
Wonderful labor day vacation 2023
(Charlotte, North Carolina)
Sep 07, 2023
This is our 3rd trip to this resort as Exotic/Prestige Emerald members. I would have to say this was one of our shortest but sweetest trips. From check-in with Selina being smooth and seamless, even though we arrived on an early flight. Carlos was there to greet us with a smile and a helping hand with our bags when we arrived. Our butlers were top notch with Donnavon the first 2 days, and Roxy the Rockstar who was amazing at the latter half of our trip. She was so attentive and communicated with us every morning and through out the day to make sure we were well cared for. We wanted for nothing and they were so helpful and went above and beyond for us during our stay.
Staff was wonderful at Mahogany, from Kaydene's smiling face and welcoming demeanor each morning and Shantel being an amazing host and sweetheart each day. Sabrina, and Amelia were wonderful and helpful as well. Hycinth and Forgive me for not recalling the other sweet omelet chefs were excellent. Chef Vernon on the lobster grill was excellent and the sweet young man with the coconuts was so sweet and kind. Dinner staff at Ackee was wonderful and Jovoy at the Italian restaurant was amazing and didn't miss a beat. We were blessed to see Shari as a butler, who we met back in 2017, which warmed our heart. Bartenders including Gary, Safarie and bartender at Lounge were excellent. The staff at members dinner and beach bbq were wonderful as well. Beach was beautiful, and we had a lovely relaxing trip that we won't forget. Until next time , zul Beach Negril family.