We read all the negative reviews before we left and were very concerned about what we might find. We were pleasantly surprised. First the staff. They were wonderful. Camille at the bar couldn't have been friendlier or more accommodating and there was no shortage of all types of alcohol. Talicia the towel girl started our morning with a smile and we had as many towels as we wanted. Even Philbert the landscaper was engaging. Staff that didn't measure up? The concierge never made contact with us and when we went into her office her only goal was to get us to come to a promotional breakfast. The bellman and the hostess at the Asian restaurant were sour, but mostly the staff were delightful.
I would rate the food 7/10. The Asian restaurant was the best. You can book restaurants for the entire week so there is no reason to eat at the buffet if you choose not to.
The entertainment was 9/10. The DJ was funny and engaging and the dancers were very entertaining.
The rooms are a bit tired but we spent little time in our room and the layout with the pool at our door was excellent. The room was cleaned in the morning and done well.
The beach was raked early in the morning and the seaweed buried. There was more seating than I have ever seen at any resort.
We booked through Air Canada vacations which I would not recommend. We were delayed on both ends and the rep, who told us she would be at the hotel daily, never showed up. Even when we called her she never followed up. Exceptionally poor service on Tanise's part.
We thoroughly enjoyed our time at Azul Beach and wouldn't hesitate to go back. I have pointed out a few negatives but generally speaking we were very pleased and thought that the staff tried very hard to make our vacation enjoyable.
Gorgeous beach and friendly staff
Feb 23, 2024
The resort is located on a beautiful stretch of beach, crystal blue waters. Stunning!
With one exception, every employee we encountered was genuinely nice and friendly.
The entertainment team was so much fun and kept us laughing the whole week. They really took the time to get to know us and make our experience more special, especially Voya and M&M.
Good but would not return.
Feb 23, 2024
We have just returned home from the Azul Negril. The airport experience is fine despite what you may have heard. The arrival area is older, it is stuffy and very warm with a few machines which print out your paper for customs. Easy going through customs to get to you to your luggage and then bus or taxi to your resort. We were going to do MOBAY but there was a waiting list so we couldn't get in. I am glad we did not pay $50 US per person for this. It would have been a waste. Prior to getting on our bus we bought a "6 pack" of Corona and Red Stripe which the woman put on a bag of ice for us for our ride to the hotel. We only had one stop on our way which was nice. It took maybe an hour and a half to get to the resort. Check in was relaxed and easy. They give you an IPAD and you basically do it yourself. The rooms are nice but they are dated. I really have no complaints. We had a room with a King sized bed. It was comfortable, clean and came with comfy pillows. Our AC worked well. My only complaint about the room is that the bathroom is is a little small. You had to go outside to change your mind LOL. I am not a room person, I go on vacation to enjoy the sun and fun with little time in my room except to sleep and clean up.
The resort is well kept and clean. It is a long and narrow one and close to the main highway so highway noise can be heard and sometimes can be loud. If you bring earplugs you should be fine. There is nothing to complain about as far as cleanliness of the resort or beach.
The staff are very friendly. It was rare to find one that wasn't.
There are only 3 a-la-cartes here. An Asian, a Carribbean one and Italian. I must say that this is disappointing. The best in my opinion was the Asian. I would have liked a good steakhouse here but that isn't the case. Other than these three you have a buffet restaurant. The food is OK. Not a lot of variety and is repetitive. The same goes for the breakfasts. If you are a true foodie I would suggest you don't come here. They have a jerk chicken BBQ on the beach, but is only offered Friday, Saturday and Sunday. The chicken is amazing.
Drinks are good and lots of options. It takes a bit sometimes as there is only 1 bartender on at a time. Not a biggie to me.
You can also pay $$ to have a private dinner on the beach. We did not do this as it seemed a bit steep. I did meet a woman who told me she had it and we laughed when she ordered the seasonal fruit for dessert and got an apple on a plate!!
We took a taxi to Rick's cafe and had the best time! The food there is amazing, the atmosphere and the cliff jumping made this one of the highlights of our week. Don't miss out if you go there. Do go to Rick's.
We were here during the Morass fire which was across the street so it was quite smoky with ash flying everywhere. Thankfully we only had a few hours of it as our trip was over. This is no fault of the resorts.
This stretch of the Negril beach was the best. We walked by Sandals and Hedonism and there area had a lot of seaweed and was a bit smelly. Glad I did not book Sandals.
The entertainment is lacking. The Michael Jackson show was good but much the same as you see at all of the other resorts in the DR or Mexico. There is not much going on at night which is a little disappointing. The disco was dead.
I only give this a 3 star rating as for the money I really didn't get what I expected. I would not rate this a 5 as other ratings have.
All in all we had a great time as we met some really great people. I would not go back to this resort though.
My worst ever
Feb 22, 2024
Azul resort Negril Jamaica! Worst resort I’ve been to in a long time for so many reasons. My list of bad things is long! I will try to keep it short…
First and second night floods in our two bedroom suites. We had to move to a different unit then the third night no water so couldn’t shower. Also the safe was broken so it took a long time to get fix…tic toc ! Then we had the fire so ashes everywhere and I can go and on about this but it would be too long! The whole resort is dirty and old. The staff is careless about how they clean. I have seen them cleaning units with the pool water.
As for drink and food, they don’t have a lot of normal drink like if you ask for gin tonic, well there is no tonic or no beer or etc …
Anyway stay away of you want a nice vacation
3 star at best
Feb 22, 2024
The hotel has the potential to be much more but is tired and in need of renos.. The bigger issues were in the resort regularly running out of food.. often no meat in buffets. often no plates. items in general not refilled so you need to get there at the right time. Often ran out of dinner items in the a la cartes.. can only book a la cartes after 9.
beans coffee shop advertises a large variety of drinks.. only had one type the week I was there.
Towels were hard to come by in beach and in room. Lots of potential but missed the mark in many ways. Beach is nice and location is good.
Jamwest next door is nice for a good drink or appetizer and has a nice gift shop.
The lobster pit by the hotel had a great dinner. Would like to explore the area more but would not stay at this hotel again.