Azul Beach Resort Negril, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4774 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Paradise is real

Darlynda B on Jan 24, 2023

My husband and I had fabulously relaxing week at Azul. The weather was perfect, the ocean was calm and clear turquoise. Most of all, the butler service was fantastic!! Dwayne pampered us every day, taking care of every single thing so we could just enjoy!

TripAdvisor users rated this property 5 out of 5

Very Happy We Stayed There.

dadschoice on Jan 22, 2023

I went to Azul Karisma resort because friends are members of Karisma. At first it appeared very nice as they seemed to really cater to use offering drinks, personal service, etc. However, I was a little disappointed by the appearance of the rooms and did request another room as mine was in poor condition in disarray. The next room was better and we were satisfied. The staff was wonderful and always positive. As an all inclusive resort, it made choices and decisions easy, fun, decadent, and dangerous for the waistline. The food was not, with a few exceptions, what I would consider to be exceptional, but it was very good. The desserts did leave a lot to be desired. Our butlers made all our arrangements for the excursions and stayed on top of our schedule. The Jamaican people we met were very nice and welcoming. We did agree to a tour to look into a Karisma membership. Although it did take a while, I did not feel pressured. Although I did not purchase a membership as it was a little bit more than I could justify. It was very tempting, and could have been coerced with a better deal. However, I might consider it in the future. All in all, we had a wonderful time and we're very happy that we stayed at this resort.

TripAdvisor users rated this property 5 out of 5

We loved it!

hannahhY1385II on Jan 21, 2023

Just returned from 10 days at the azul and it was AMAZING! Very sad to be leaving! So the rooms are big enough and very clean!! Lovely sea view and the resort itself is beautiful. We really loved the sunset every day this is very special. We had breakfast every day at the palms restaurant and it was great. Our host KAYDENE was so friendly and remembered our names every day. We ate at all the restaurants we particularly enjoyed the Asian and the Jamaican restaurant. Bbq on the beach Thursday and Sunday at lunch is really nice we loved these days and likewise dinner bbq on a Wednesday evening was lovely. The entertainment were great. especially JR and FORD. Really lovely guys full of good positive energy and are always engaging with everyone! They were so much fun. The shows in the evening were good ???? We hung around the adults pool bar mostly and antoinette and Cedric really looked after us making us fabulous cocktails. All in all we had the best time ever and this was made even more so by the exceptional staff at the resort everyone really is so nice and friendly! My only feedback for the hotel management is more food choice on the buffet I do feel like the choice is slightly limited compared to other resorts. And please play more Jamaican music!! I definitely recommend and I would love to come back!

TripAdvisor users rated this property 1 out of 5

Terrible and Scary

Leslie H on Jan 20, 2023

My daughters ‘ room got broken into in the middle of the night, and they did nothing about it! I reported it to the management and they said that there was some confusion and someone was trying to deliver room service… At 3 AM . Don’t stay here… It isn’t safe and they don’t care about the security of their visitors.

TripAdvisor users rated this property 4 out of 5

This resort is not a 5 star but it's great. Really great place for you and your family.

Georginqwe on Jan 19, 2023

I had a great time.. The play house was a bomb. My kids loved the play house they had a great time too... The girls there treat them like family, thumps up to ked and Jojo??. They had lots of activities planned for them which includes playing cricket on the beach and movie night etc. My only problem was they should have had more night activities for the kids. Also i had a few late room services but the hotel was great...The food and the beach was awesome ?? I'll definitely be coming back next year...My kids can't wait to see Ked and Jojo again.

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