TripAdvisor Traveler Rating

where do i start… we arrived at 2:30 check in is at 3:00 at 4:30 we just got into our room although the hotels check in line was not busy at all. we booked a sea view suite and was “upgraded” to a family suite which didn’t have a sea view but we bit the bullet on this one as it took so long to get into the room in the first place. the room was nice, very nice large bed. The shower rain head was damaged and did chuck water everywhere but was hot and done the job nonetheless. Everyday the room was cleaned and mini bar restocked. The TV in the bedroom didn’t work either but we moved the TV from the front room to the bedroom to watch TV. On to the food and drinks. the first night we went to the Asian inspired restaurant HUA HIN the server was very rude and wasn’t interested at all making some of the party we was with feel very uncomfortable to the point the hostess of the restaurant noticed and even made comment towards the table on the situation. We left and ended up going to The Palms for the buffet which is also very very limited and choice and never very hot. We also went tot Ackee tree and The Mahogany restaurant for “Jamaican night” which the food wasn’t bad that day to be fair but again not very hot. Lunch is the best time to eat and we found that we would just load up on food at lunchtime Jerk chicken on the beach is good although they cut most of the meat off the breast parts of chicken and come like you was given chicken back. The lunch time grill is also very good the burgers and the jerk chicken salad defiantly got us through the trip The drinks come from bottles and can be very flat if the bottle has sat open for a while. getting a decent spot on the beach can be very hard unless you get up very early as guests do like to leave floats and towels on sunbeds and loungers from the evening/afternoon before as one lady moaned her things wasn’t where she left them on a sun bed even when given another from the life guard she didn’t use the bed all day so others missed out on getting the chance to use it. good pointes i would like to make as the staff are amazing the life guard who was by our room on the beach, Sparkles was so entertaining and the young lady who served us in The Ackee tree restaurant went above and beyond along with the security on the beach always smiling and having a laugh with the guests. would i come back to this hotel probably not the room was nice even with the TV and shower problems but the food really let this hotel down big time.

Just returned from 7 nights & we had a great time. Our expectations were very low for the resort itself which was as expected. The room was in a great location steps from the beach . OV swim up. The reviews you read are all true but we made the best of it. Room, food, resort area, alcohol are in desperate need of a total remodel/ update. Buy alcohol at duty free & bring your own snacks. The Staff are awesome! The beach is awesome! We tipped & over tipped all the staff - they make this resort . JJ at the beach was great & so helpful Camille at the bldg 8 bar was the sweetest.

Beautiful beach, staff, food and drink was good. Property itself needs some love and attention. Many broken tiles in various pools, walking paths need new floorboards. This resort could use another restaurant so more varied options could be available as well. All in all I do feel it was a good value.

Disappointing Experience – Service and Operations Need Serious Attention Our stay at Azul Beach Resort Negril was unfortunately not the seamless, high-quality experience we expected. From the moment we arrived, check-in set the tone—and not in a good way. We were informed by staff that issues with reservations, particularly those booked through third parties, are a recurring problem that often requires corrections. While I understand that coordination with external booking partners can be complex, hearing that this happens “all the time” raises concerns about internal processes and communication standards. Guests should not feel the impact of what appears to be a known, ongoing issue. Even more concerning was the implication that these breakdowns are normalized. Whether due to miscommunication or something else, it creates an uncomfortable perception that guests may be pushed into upgrades or additional costs to resolve problems that should not exist in the first place. Beyond check-in, the service challenges continued. Basic amenities—like bath and face towels—were unavailable during our stay. We were told the resort had run out of towels, and despite being assured they would be delivered the following day, they were not. This left us in the position of hand-washing and air-drying after showers, which is simply not acceptable at a resort of this level. What stands out most is that this was not an isolated experience. We observed other guests encountering similar service and operational issues, reinforcing the sense that the resort may be struggling with consistency and guest experience overall. At its core, this stay felt like a property going through a transition—and unfortunately, that transition does not appear to prioritize customer service. A resort experience should feel effortless, especially at check-in and with basic accommodations. Instead, this stay required constant follow-up and self-advocacy just to meet fundamental expectations. Recommendation to future travelers: If you choose to stay here, confirm your booking details directly with the resort in advance and be prepared to advocate for basic services during your stay. There is potential here, but until operational consistency and service reliability improve, it’s difficult to recommend this resort with confidence.

We went into this trip a little nervous after reading so many negative reviews—but wow, this resort completely exceeded our expectations. The food was a highlight, with plenty of great dinner options, but the Asian restaurant was hands down the best—absolutely worth going more than once. The beach was honestly one of the most beautiful we’ve experienced: soft white sand, calm blue water, just perfect for relaxing. Our swim-up room was a total game changer and easily one of our favorite parts of the stay. What really made the trip, though, was the staff. Huge shoutout to JJ, Marian at the buffet, “Boss Man” from security, and Prince, TT, and Sheldon. Their energy, kindness, and attention to detail made all the difference. So glad we didn’t let the reviews scare us off—this turned out to be an amazing getaway.