Overview
The Iberostar Waves Tucan sits on the Caribbean beach of Playacar along the Mayan Riviera and is surrounded by a natural ecosystem with abundant vegetation and diverse animal life. A great option for family vacations, where visitors can relax in perfect harmony with nature and enjoy a generous variety of activities and dining services.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Smoke-free
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Preferential room location
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Units are individually decorated and may vary by unit
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, and 2 day beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, and 2 day beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Smoke-free
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Lit make-up mirror
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Terrace
- Direct access to the beach
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
- 1 king bed, and 2 double beds
- Garden or jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- Guaranteed connecting rooms
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- Reusable glass water bottle
Amenities
Beach
Beach
Pool Aerial
Kids Pool
Lobby
El Bonsai
Mare Nostrum
Tikal
Spa Pool
Location
Reviews
TripAdvisor Traveler Rating
Perfect family holiday location
Hoschbert79 (Frankfurt, Germany) on Nov 27, 2025
Perfect family holiday location (we were here with two toddlers of 5/2). Great pool area, perfect beach, Al facilities at perfection with many bars across the entire area, great service staff, outstanding buffet restaurant choices and variety. Super entertainment team with good variety of activities (Highlight being the foam party on Tuesday). A nicely embedded jungle area with many animals provides really a tropical feeling. We will definitely come back one day, we had so much fun here. The theme restaurants (Italian, Japanese) are really average, it’s not worth deviating from the great buffet. What annoyed us a bit is the upselling. You get „300 USD credits“… what it means is that you have coupons a 25 USD which you can reimburse if you do a purchase of more than 100 USD in their shops, of course you cannot accumulate them. Then, you are „offered“ either 70 USD in cash, a snorkel course for 2 or a massage in the Spa. But only if you listen to their marketing campaign for 90min during breakfast where you are already supposed to provide your Driver license and credit card details. Don’t fall into their trap.
November holiday
Natasha B on Nov 26, 2025
We have just stayed at the Tucan side of the resort for 10 nights. Our room was in block 16 facing the restaurant - room was lovely and spacious and always very clean. Bed comfortable too. Some noise from the theatre at night but this always stopped by about 10/10:30pm. The pool and beach are beautiful, but if you want a lounger on the beach, be prepared to be up early to reserve them! Was not too much of a problem for us as we are early risers and there was the bonus of the beautiful sunrises on the beach. Really like that you can walk along the beach in both directions and also walking distance to playa del Carmen and also the small shopping complex at Playacar. We were greeted by one of the staff called Jan, on our first day, who was helpful and provided us with a map of the complex along with information about the restaurant’s. The food was great, we loved the variety at the buffets more than the a la carte restaurants. Although did find by the end of the 10 nights, both of our stomachs were dodgy! I love the jungle aspect to the hotel and this is one of the reasons I chose this hotel. It was lovely to see some of the animals free to roam and I was really happy to see the spider monkeys on a few occasions. However, some is the key word here, as there are howler monkeys caged on top of some of the buildings (I’ve read that they’ve been there since the very start of 2025 which is a long time to spend in small cages!!!) and it’s incredibly upsetting to hear and see them in the cages - it must be torture for them especially to see other monkeys roaming free. There are signs up around the jungle area about the howler monkeys saying they are being relocated, however, from what I can see in other reviews/posts on Facebook, they’ve been caged for a long time now. There’s also another cage near the flamingo pond where you can see some of the peacocks and I believe Kevin (from numerous posts on the Facebook page), also caged. I’m sure there are reasons for this, but it is upsetting to see and hear about. I also found it sad to see the giant tortoises in small enclosures (near the activity pool). For this reason alone, I would not return to this hotel. I like to see animals roaming free and I can’t imagine a reason where monkeys need to be caged for almost a whole year.
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