Canadian passenger rights

Air Passenger Protection Regulations

Temporary exemptions to certain Air Passenger Protection Regulations provisions to address the COVID-19 pandemic 

The CTA has identified a number of situations related to this pandemic that are considered 'outside of the air carrier's control'. These include flight disruptions due to COVID-19.

In these situations, air carriers would not be required to provide standards of treatment or compensation for inconvenience. However, they would have to make sure the passenger completes their itinerary.

Until April 30th, the time at which passengers will be entitled to compensation for inconvenience related to flight cancellations or delays will be adjusted, to provide air carriers with more flexibility to modify schedules and combine flights. Air carriers will be allowed to make schedule changes without owing compensation to passengers until 72 hours before a scheduled departure time (instead of 14 days), and air carriers will be obligated to compensate passengers for delays on arrival that are fully within the air carrier's control once those delays are 6 hours or more in length (instead of 3 hours).

The CTA has also exempted air carriers from offering alternative travel arrangements that include flights on other air carrier's with which they have no commercial agreement.

 

The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating.

In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff, or visit Canadian Transportation Agency.

Contact us

If you have any inquiries or concerns with the Air Passenger Protection Regulations (APPR), please complete the form below.

 
Are you an individual or a travel agent submitting on behalf of a guest?

If your concern is not related to APPR, contact us here

Enter your name as it appears on your booking

Enter your name as it appears on your booking

Example: 111222333

Enter flight information for the flight in your itinerary that was affected by the issue for your concern.

Example: WS123

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