Canadian passenger rights

The APPR provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when a flight to, from, or within Canada is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and seating of guests under the age of 14.

In some circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff, or visit Canadian Transportation Agency.

What you can expect before, during and after your flight according to the APPR.

Learn more about delayed or damaged baggage and what you may be entitled to under the APPR.

Please review the relevant link(s) provided on this page to understand what you can expect before, during and after your flight before completing any of the following:

If your flight was delayed or cancelled:

If you have a question or concern about your Canadian passenger rights:

If your baggage was lost, delayed or damaged: