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Contact us by phone

WestJet

Flights and general inquiries (open 24/7):
1-888-937-8538 (1-888-WESTJET)

Estimated wait time

:
Minutes:Seconds

Request a call back

WestJet Vacations

6 a.m. to 10 p.m. MT: 1-877-737-7001

Estimated wait time

:
Minutes:Seconds

Request a call back

Additional contact information

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TTY for hearing impaired

  • Toll-free (open 24/7): 1-877-952-0100

 

Guests with disabilities experiencing difficulties accessing WestJet.com:

Damaged baggage, missing baggage or missing contents

  • Toll-free from Canada: 1-866-666-6224
  • Outside of Canada: 403-444-2581.1 Additional charges and restrictions may apply.

 

Lost and found

  • To report an item left on board, or to update an existing report, please choose from the links below.

 

Create new report

Update an existing report

 

Hours of operation vary by airport.

WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 3J1

WestJet Hangar
21 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 8X7

Toll free (open 24/7): 1-866-952-2746 (1-866-WJ-CARGO)

Groups/meetings/conventions: 1-844-213-5230

Platinum and Gold tier members: please sign into your account from the WestJet app to access your respective dedicated number.

Phone: 403-539-7099
Fax: 403-648-8715
Open Monday - Friday: 10 a.m. to 5 p.m. MT

Mailing address: 22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1

Website: westjetstore.com

You’ll find help with gift cards here. We cannot provide help for gift cards at the WestJet store.

Calling from a country not listed, or if a specific number is not working due to calling restrictions: 1-403-444-2446.
Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.

When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.

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  • South Africa: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • China: 800-5381-5696
  • Hong Kong: 800-5381-5696
  • Israel: 800-5381-5696
  • Japan: 800-5381-5696
  • Korea (Democratic People's Republic of): 800-5381-5696
  • Korea (Republic of): 800-5381-5696
  • Macao: 800-5381-5696
  • Malaysia: 800-5381-5696
  • Philippines: 800-5381-5696
  • Singapore: 800-5381-5696
  • Taiwan: 800-5381-5696
  • Thailand: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Australia: 0011-1-800-5381-5696
  • New Zealand: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Austria: 800-5381-5696
  • Belgium: 800-5381-5696
  • Denmark: 00-800-5381-5696
  • Finland: 800-5381-5696
  • France: 00-800-5381-5696
  • Germany: 00-800-5381-5696
  • Hungary: 00-800-5381-5696
  • Iceland: 00-800-5381-5696
  • Ireland: 1-800-937-323
  • Italy: 00-800-5381-5696
  • Luxembourg: 800-5381-5696
  • Netherlands: 00-800-5381-5696
  • Norway: 800-5381-5696
  • Portugal: 800-5381-5696
  • Spain: 00-800-5381-5696
  • Sweden: 800-5381-5696
  • Switzerland: 800-5381-5696
  • United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Antigua and Barbuda: 1-888-937-8538
  • Bahamas: 1-866-884-9188
  • Barbados: 1-800-204-5647
  • Bermuda: 1-800-204-0020
  • Canada: 1-888-937-8538
  • Costa Rica: 800-5381-5696
  • Dominican Republic: 1-800-148-5344
  • Grand Cayman: 1-800-204-0081
  • Jamaica: 1-800-288-1029
  • Mexico: 001-855-269-2979
  • Puerto Rico: 1-866-886-2388
  • Saint Lucia: 1-800 204-0409
  • Trinidad and Tobago: 0018662086924
  • Turks and Caicos: 1-866-887-1588
  • United States of America: 1-888-937-8538

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Argentina: 800-5381-5696
  • Colombia: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
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Toll-free: 1-888-247-6453

Toll-free: 1-800-681-2917

Toll-free: 1-866-896-8171

Travel Support Team
Monday – Sunday, 6 a.m. – 7:00 p.m. MT
After hour calls will be directed to WestJet Contact Centre
Phone: 1-877-664-3205

Travel Agency Accounting
Email: taaccounting@westjetvacations.com

Toll-free: 1-855-757-0373

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Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: https://www.otc-cta.gc.ca/eng/fly-smart

1200 New Jersey Avenue, SE
Washington, DC 20590
Inside the continental U.S.: 1-855-368-4200
Outside the continental U.S.: 1-202-366-2220
Website: https://www.transportation.gov/airconsumer

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  4. On the Aviation Consumer Protection Division’s Web site (https://www.transportation.gov/airconsumer).