Contact us

Schedule change

Due to adjustments in our flight schedule, it may be necessary to change or cancel flights on your booking. Our systems automatically select the closest available flight option based on our current schedule and routings. If you received a flight change notification from WestJet you have a few options to choose from:

• Option 1 
  To accept the new itinerary, click on the “Accept changes” button in your email. Your reservation will automatically be updated, and your new itinerary will be emailed to you.   
• Option 2  
  If you prefer to select another flight, please search for alternative options using our online Book a flight tool. Please make note of your preferred flight numbers and travel dates, then select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.
• Option 3  
  To cancel your reservation and request a refund, please click on the “Cancel and refund” button in your email.  

Still need to talk to someone?

Back

Thank you for your patience as we continue to answer a high volume of calls. You can schedule a time for us to call you back by selecting from the options below.

Restart

Thank you for including us in your travel plans.

Restart

Thank you for your patience as we continue to answer a high volume of calls. You can schedule a time for us to call you back by selecting from the options below.

Restart

Change flight

How did you book your flight?

Direct with WestJet WestJet Vacations Travel website Partner airline Other

Back

Change flight - Direct with WestJet

You can change your flights online through manage trips, with a few exceptions:

• Bookings purchased with cash or WestJet dollars
• Bookings with a multi-city flight (multiple destinations on the same itinerary)
• Flights departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
• Bookings made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

Change flight online

Still need to talk to someone?

Back

Change flight - WestJet Vacations

To change a WestJet Vacations booking, please select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.

Changes more than 24 hours from purchase, will be returned as WestJet dollars, valid for 24 months from date your vacation was cancelled.

For WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

Learn more

Still need to talk to someone?

Back

Cancel flight

How did you book your flight?

Direct with WestJet WestJet Vacations Travel website Partner airline Other

Back

Cancel flight - Direct with WestJet

You can cancel your flights online through manage trips, with a few exceptions:

• Bookings purchased with cash
• Flights departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
• Bookings made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

Cancel flight online

Still need to talk to someone?

Back

Cancel flight - WestJet Vacations

To cancel a WestJet Vacations booking, please select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.

For WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

Learn more

Still need to talk to someone?

Back

Confirm itinerary

How did you book your flight?

Direct with WestJet WestJet Vacations Travel website Partner airline Other

Back

Confirm itinerary - Direct with WestJet

You can view your itinerary by logging into manage trips.

To be emailed a copy of your itinerary, enter your details on our retrieve itinerary and receipt tool.

You can find additional information related to your trip on the following pages:

• Our Fares, taxes and fees (Change/cancel guidelines, baggage fees, service fees and other taxes and fees)
• Baggage allowances (Carry-on, checked, sporting goods, restricted items)
• ID requirements (For adults, children and infants on domestic, transborder and international flights)
• Seat selection (How it works, changing your seat and more)
• Inflight entertainment (Channel line-up, pay-per-view movies and TV programs)

Still need to talk to someone?

Back

Confirm itinerary - WestJet Vacations

You can find your WestJet Vacations itinerary by entering your seven-digit booking number and departure date in our view vacations itinerary tool. Your booking number can be found in the confirmation email we sent you. 

Still need to talk to someone?

Back

Booking

What can we help you with?

Companion voucher bookings Travel Bank credit bookings Booking with WJ dollars COVID-19 entry requirements Other

Back

Booking with a companion voucher

Step 1: Get started

Sign in to your WestJet Rewards account, click on the companion voucher field then search for flight(s).

Step 2: Find your trip

Once you have selected your flight(s), click to apply the companion voucher then complete your travel details for you and your companion. You may also pick seats at this stage if you want.

Step 3: Review your trip

View confirmation that your Companion voucher is redeemed in the payment summary and pay your remaining balance with WestJet dollars, Travel Bank credit, gift card or payment card.

WestJet Self-serve support: Booking with your Companion voucher

Still need to talk to someone?

Back

Booking with Travel Bank credits

Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.

Travel Bank is not an actual physical bank. It’s more like a store credit.

To receive a credit, you need a WestJet Rewards account.

A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. With an account you can sign in online to view your Travel Bank balance.

Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account.

If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Learn about COVID-19 refunds.

• 1 credit = 1 CAD, USD or GBP (depending on your address)
• Apply toward the cost of a flight, with no blackout dates
• 24 month expiry for credits from change/cancel

WestJet Self-serve support: Redeeming your Travel Bank credits

Still need to talk to someone?

Back

Booking with WestJet dollars

WestJet dollars can be used like cash to pay for all or part of the base fare of an eligible flight or vacation package, available on westjet.com or through WestJet’s contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings.

Exception: WestJet dollars refunded by WestJet Vacations on or after March 19, 2020 due to COVID-19 can be applied toward taxes and fees on a future vacation package booking.

More information about eligible flights and fares can be found on our WestJet dollars page.

WestJet Self-serve support: Booking with your Companion voucher and WestJet dollars

Still need to talk to someone?

Back

COVID-19 restrictions/entry requirements

As COVID-19 continues to spread and evolve, countries around the world are responding in their own way with different requirements for travellers.

Be sure to check all entry requirements for each flight in your trip.

Still need to talk to someone?

Back

Booking - Other

Frequently asked questions

Book with WestJet Dollars and Travel Bank credits

Book a flight online

How to get the best price

Where we fly

Travelling with pets

Travel advisories

COVID-19

Travelling with infants and children

Still need to talk to someone?

Back

WestJet Rewards account

What can we help you with?

Sign in help Check Travel Bank balance How to earn WJ dollars

Back

Sign in/Forgot password/Forgot WestJet ID

Need help signing in? Our service agent Arianna is here to assist

Tip: If your email address is associated with multiple accounts, try signing in with your WestJet Rewards ID instead

Still need to talk to someone?

Back

Check your Travel Bank balance

Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account.

If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Learn about COVID-19 refunds.

• 1 credit = 1 CAD, USD or GBP (depending on your address)
• Apply toward the cost of a flight, with no blackout dates
• 24 month expiry for credits from change/cancel

If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. Thank you for your trust and patience as this situation evolves day by day.

SIGN IN TO SEE YOUR BALANCE CREATE AN ACCOUNT

Still need to talk to someone?

Back

How to earn WestJet dollars

To earn WestJet dollars, you will need to join the program and provide your WestJet Rewards ID when you book WestJet flights or WestJet Vacations packages, make WestJet Vacations land-only bookings, book car rentals, hotels and travel insurance online at westjet.com, or when you book flights with select partner airlines. For full details, including earn rates, click here.

WestJet dollars will appear in your account within 30 days of completion of travel.

Still need to talk to someone?

Back

Booked with an airline partner, travel agency or tour operator

Please contact the airline partner, travel agency or tour operator directly as all modifications must be managed by these partners/agencies.

Restart

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Restart

Frequently asked questions

Still need to talk to someone?

Back