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Contact us by phone

We’re here to help.

We know that recent events may have disrupted your travel plans and made things harder. Safely connecting you to loved ones and helping you through those changes is our top priority.

While the wait can take a bit longer, please trust that we’re doing all we can to answer your call as soon as possible. We apologize for the delay, and thank you for reaching out .

A WestJet call centre agent with facemask helping guests on the phone.

Flexible change or cancellation

There’s no fee to change or cancel  flights booked before April 30, 2021. 

 
Change/cancel flights online   Flexible change/cancel policy

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Estimated wait time

:
Minutes:Seconds

WestJet

Flights and general inquiries (open 24/7)
1-888-937-8538 (1-888-WESTJET)
Change/cancel online
Please call only if your travel is within 72 hours.

Request a call back

 

Estimated wait time

:
Minutes:Seconds

WestJet Vacations

Monday – Friday: 6 a.m. to 10 p.m. MT
Saturday – Sunday: 6 a.m. to 6 p.m. MT
1-877-737-7001
Please call only if your travel is within 72 hours.

Request a call back

Guests with special needs

TTY for hearing impaired

  • Toll-free: 1-877-952-0100

Guests with disabilities experiencing difficulties accessing WestJet.com:

Additional contact information

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Damaged baggage, missing baggage or missing contents

  • Toll-free from Canada: 1-866-666-6224
  • Outside of Canada: 403-444-2581.1 Additional charges and restrictions may apply.

 

Lost and found

  • To report an item left on board, or to update an existing report, please choose from the links below.

 

Create new report

Update an existing report

 

Hours of operation vary by airport.

WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 3J1

WestJet Hangar
21 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 8X7

1-403-444-2435

1-866-952-2746 (1-866-WJ-CARGO)

Groups/meetings/conventions: 1-844-213-5230

Platinum and Gold tier members: please sign into your account from the WestJet app to access your respective dedicated number.

Phone: 403-539-7099
Fax: 403-648-8715
Open Monday - Friday: 10 a.m. to 5 p.m. MT

Mailing address: 22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1

You’ll find help with gift cards here. We cannot provide help for gift cards at the WestJet store.

Calling from a country not listed, or if a specific number is not working due to calling restrictions: 1-403-444-2446.
Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.

When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.

You can also message our digital travel assistant, Juliet, at +1 403-444-2552 on WhatsApp.

Meet Juliet

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  • South Africa: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • China: 800-5381-5696
  • Hong Kong: 800-5381-5696
  • Israel: 800-5381-5696
  • Japan: 800-5381-5696
  • Korea (Democratic People's Republic of): 800-5381-5696
  • Korea (Republic of): 800-5381-5696
  • Macao: 800-5381-5696
  • Malaysia: 800-5381-5696
  • Philippines: 800-5381-5696
  • Singapore: 800-5381-5696
  • Taiwan: 800-5381-5696
  • Thailand: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Australia: 0011-1-800-5381-5696
  • New Zealand: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Austria: 800-5381-5696
  • Belgium: 800-5381-5696
  • Denmark: 00-800-5381-5696
  • Finland: 800-5381-5696
  • France: 00-800-5381-5696
  • Germany: 00-800-5381-5696
  • Hungary: 00-800-5381-5696
  • Iceland: 00-800-5381-5696
  • Ireland: 1-800-937-323
  • Italy: 00-800-5381-5696
  • Luxembourg: 800-5381-5696
  • Netherlands: 00-800-5381-5696
  • Norway: 800-5381-5696
  • Portugal: 800-5381-5696
  • Spain: 00-800-5381-5696
  • Sweden: 800-5381-5696
  • Switzerland: 800-5381-5696
  • United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Antigua and Barbuda: 1-888-937-8538
  • Bahamas: 1-866-884-9188
  • Barbados: 1-800-204-5647
  • Bermuda: 1-800-204-0020
  • Canada: 1-888-937-8538
  • Costa Rica: 800-5381-5696
  • Dominican Republic: 1-800-148-5344
  • Grand Cayman: 1-800-204-0081
  • Jamaica: 1-800-288-1029
  • Mexico: 001-855-269-2979
  • Puerto Rico: 1-866-886-2388
  • Saint Lucia: 1-800 204-0409
  • Trinidad and Tobago: 0018662086924
  • Turks and Caicos: 1-866-887-1588
  • United States of America: 1-888-937-8538

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Argentina: 800-5381-5696
  • Colombia: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
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Toll-free: 1-888-247-6453

Toll-free: 1-800-681-2917

Toll-free: 1-866-896-8171

Travel support team – Air

Monday – Friday, 6 a.m. – 7 p.m. MT

Travel support team – Vacations

Monday – Friday, 6 a.m. – 10 p.m. MT
Saturday – Sunday, 6 a.m. – 6 p.m. MT

Phone: 1-877-664-3205

After hour calls will be directed to WestJet Contact Centre

Travel Agency Accounting
Email: taaccounting@westjetvacations.com

Toll-free: 1-855-757-0373

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Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: https://www.otc-cta.gc.ca/eng/fly-smart

1200 New Jersey Avenue, SE
Washington, DC 20590
Inside the continental U.S.: 1-855-368-4200
Outside the continental U.S.: 1-202-366-2220
Website: https://www.transportation.gov/airconsumer

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  4. On the Aviation Consumer Protection Division’s Web site (https://www.transportation.gov/airconsumer).