Canadian passenger rights

Air Passenger Protection Regulations

The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating.

In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff, or visit Canadian Transportation Agency.

Contact us

If you have any inquiries or concerns with the Air Passenger Protection Regulations (APPR), please complete the form below.

Are you an individual or a travel agent submitting on behalf of a guest?

If your concern is not related to APPR, contact us here

Enter your name as it appears on your booking

Enter your name as it appears on your booking

Example: 111222333

Enter flight information for the flight in your itinerary that was affected by the issue for your concern.

Example: WS123

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