Travel Bank credits and refunds

Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.

Travel Bank is not an actual physical bank. It’s more like a store credit.

To receive a credit, you need a WestJet Rewards account.

A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. With an account you can sign in online to view your Travel Bank balance.

This depends on how your cancellation was processed. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. Sign in to view your balance.

If you cancelled through the Coronavirus (COVID-19) cancellation form that was decomissioned on November 1st, 2022, , it may take up to 45 days to see the credit in your account. Thank you for your continued trust and patience as we work through tens of thousands of requests. .

You can use your Travel Bank credit to book new flights as soon as you see it in your account. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us.

Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 12 months from the date your flight was cancelled. Sign in to your WestJet account to check your credit expiry date. Travel can occur after the expiry date.

Expired credits get new life.

We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. Travel Bank credits that are expiring between July 1, 2022 and September 30, 2022 will be reissued, giving you an additional 90 days to use your credit.  
 
Please allow up to 14 business days after your expiration date for your account to be updated. You will receive an email notification should your Travel Bank be reissued.

Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees.

• 1 credit = 1 CAD, USD or GBP (depending on your address)
• You can apply credits to one or many flights until the balance is $0
• There are no blackout dates

You can pay for new flights with your Travel Bank credit online, through the call centre or at the airport.

To use your Travel Bank credit when booking online:

1. Sign in to your WestJet Rewards account.
2. Select your flights and continue to the payment step.
3. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase.
4. Choose to apply all, or a portion of your Travel Bank balance toward the cost of your flights. Any remaining cost can be paid with WestJet dollars or a credit card.

Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre.

Yes, this is easy to do.

To apply a Travel Bank credit to another guest's flight:

1. Sign in to your WestJet Rewards account
2. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step
3. If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option

Book a flight for another guest

Your Travel Bank can only be accessed by using your WestJet Rewards ID. Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. Please take care to keep your WestJet Rewards ID confidential.