TripAdvisor Traveler Rating

The facility is very nice and the service staff is very friendly. However, the food quality was just ok in 1/2 of the restaurants and wait times were long based upon the number of visitors during high season. I would recommend better quality control and hiring additional staff when needed.

Wonderful hotel! Lots to do for kids and the beaches are clean and beautiful. The food is good, except at the steakhouse but there are lots of options. Our only issue was none of the 4 hot tubs were working during our 5 day stay. Other than that it was all amazing. The water park is really fun and the kids club and staff is great! We would go back!

Our 10th year celebrating Xmas and New Year at Moon Palace. The food is exceptional, the beds so comfy, the staff are excellent, very helpful, smiling and kind. We love the winter sunshine, already booked Christmas ‘26 and New Year ‘27 it’s a 5* plus resort. Favourite restaurants include: Pier 8, Tavola, Trattoria, Jade and the Mexican at the golf club.

Large room for a family, but AC is too loud. Nice staffs and nice food. Awesome sight and we all enjoy the bars. If there is child care service at evening, that would be great.

We always have an excellent stay at Moon Palace. The service is perfect. We especially love visiting the spa, where I had excellent massages from Alondra and Cielo. Moon Palace has made significant improvements to their seaweed control, so the beach was lovely.