TripAdvisor Traveler Rating

Currently here at resort, two days into a 7 day trip. I wish we could leave now! We are Diamond members from LeBlanc Cabo, we were told that a family visit to the Grand Cancun would be a similar experience to the Adults only LeBlanc. FAIL! Where do I begin from the moment we arrived and they didn’t give us the presidential suite that we booked using an additional imperial week in order to secure the correct room we were told sorry you didn’t reach your reservation correctly enough oh, I’m sorry instead, we read our contract that was supposedly a illegal binding agreement. OK so we get a room with adjoining rooms for our family room service has been a fail original food was ordered the day we arrived to have a minimal coffee and fruit delivered at 7 AM which has occurred but every time you order additional food via the app or via the telephone, it doesn’t arrive because the system says that our 7 AM fruit and coffee arrived and that cancels out any other orders I’m here for another five days maybe somebody at palace will read this and contact me. We’ll see.

We went to Joes on the beach for our anniversary romantic dinner. We had Janelly for our waitress and she was very sweet, attentive and took great care of us!

Came for my wife birthday, the staff as always excellent. Lot of activities, day and night. She really enjoy everything, tennis, golf, beach, pool, walking the the area.the Gym full equipment and clean, She love the Spa a lot really I mean a lot. Good bars restaurants more than 10 with different type of food. Night life the Library bar is a most. The night club are amazing. Special thank to Night club staff Milli and Alexys they keep the shot coming not stop. The service was supreme. Millie we will remember the whistle, the pink shots and your excellent service. The DJ Keep the crowd facing all night. DJ Carlos And Katy. The restaurant LaCantina for Mexican Breakfast is Boooom good. Thank to Crystel the Manager who went above and Beyond. Thank to Antonio who was teaching me some Maya words, Antonio keep the Culture Alive. Our Concierge Enrique also above and beyond, made our vacation a wonderful. Memories. Unique pool Miguel thank you. Also Regina at Unique , you are the best thank for you attention it really make a different. Thank to all the staff of Palace resort. That is the reason I continue coming back for more than 20 years. Antonio Soegaard and Aspen Soegaard

Just home from a week at The Grand. Overall, too commercial and grand for our taste. The restaurants feel like big American restaurants. I liked Joe’s at the beach the best. We are beach people. Spent most of our time at the beach with very disappointing water. We only went into the pool once or twice. The pools are not very warm and I find them loud and obnoxious. The food was very good, better than any all-inclusive that I have been to. But I do not go to resort for the food, I prefer an overall relaxing, tropical holiday, and I do not feel this place provides that. The rooms were comfortable and well equipped. I just found the place way too big and too much like a city. Also, I had an item stolen from my room which feels awful. I’ve never had something taken from me while on a holiday. I used the safe but my Chanel glass case didn’t go in there and it was stolen. Disappointing.

The food at habibi is top tier, from how it’s plated to the flavors. Can’t get enough of it. Manuel made the experience very pleasant as well, he has amazing customer service. 10/10 recommend!