TripAdvisor Traveler Rating

It’s an awesome hotel with clean rooms and bathrooms, tons of facilities for families to use. The staffs there friendly, attentive and professional. Especially thank to Cecilia, who’s our concierge, helped us order dinners in advance, so that we didn’t miss any restaurants.

Great experience!!! Highly recommended!!! Our family had an amazing time at Moon Palace Grand! The consierge, Cecilia, was really professional and supportive! We truly appreciate her hardworking job! Thank you so much to Cecilia and Moon Palace Grand!!!

This is such a great place to stay with young kids. Also the staff Cecilia gave me a contact two days before the booking night and booked the restaurants for us, which was a really great experience! We stayed the pool and waterparks all day and when we returned, the room was always clean! Amazing!

We were fortunate enough to stay at the Moon Grand. It’s a magical place. The staff were exceptional. We had a suite complete with our butlers. Margarita, Viviana and Salvatooree made us feel like we were at our own private hotel. Any need they were on it. The rooms are pristine, the maid service was very quick and left it like we were never there day after day. We thank Peter Cantù for making our upgrade membership seamless. Roman poolside was fun and quick, we never waited for a cocktail. We spent a few afternoons at the elite pool and the staff were exceptional. This is a bucket list stay. We will be back…in Feb 2025 actually!!!!

Well planned out and run resort, great food, lots of activities, friendly staff, great amenities. Fitness center and classes are fantastic. Did several classes with Damian and Luci - positive, high energy, wide variety of classes, lots of fun and hard work. Great instructors, highly recommend checking them out.