Moon Palace The Grand Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.5
  • Rooms 4.6
  • Service 4.5
  • Value 4.2

14476 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Yet another perfect trip at Moon Palace

Tammy P on Jan 17, 2026

Once again it was a perfect 10 days at the Grand… we come for the golf and have been treated like family every time Special thanks to Luis, Deily, Antonio, Angel, Ricardo, Edgar, Noem…they are amazing people who’re super dedicated… it’s always great to be greeted by Emilio in the Mexican restaurant at the course too… if we’re not golfing we are relaxing at the Diamond Pool… getting spoiled by Jose and Sulema our amazing pool Concierges. Our waiters there were so attentive and incredible … special mention to Samuel and Mateus. We had some changes with our Diamond concierge which led us to Zulma Garcia … she was so helpful and attentive. Thank so much to all the hard working staff….it does not go unnoticed ??

TripAdvisor users rated this property 5 out of 5

Moon Pool and Circus

Conn F on Jan 16, 2026

Pope, Tony and the entertainment crew at the Moon Pool and Circus restaurant did and AMAZING job. They put in so much effort, we were very happy with the service!

TripAdvisor users rated this property 5 out of 5

Moon Pool and Circus Restaurant

DustinThiessen (Toronto, Canada) on Jan 16, 2026

Pope provided amazing entertainment at the pool and the Circus restaurant. He went above and beyond to make our experience enjoyable, we love him!

TripAdvisor users rated this property 5 out of 5

Such a fun experience!!!

Abras21 (Rockford, Illinois) on Jan 16, 2026

We did the Circus restaurant experience. Edwaurdo, Edmond, Sarah, Poppi made this experience a must be at event for the family. Our 5 and 8 year old laughed and were amazed by the “shows” and jokes. The entertainers were talented and we enjoyed our meal. We would recommend this experience to families with kids!

TripAdvisor users rated this property 5 out of 5

Love The Grand at Moon Palace

Pug_conDoin (Carson City, Nevada) on Jan 16, 2026

Been members for a long time and always have a fantastic stay. Sports pool was great and the entertainment staff is perfect. Especially Ximena, Pope and Mike. Wait staff goes above and beyond. Victoria at the sports pool and Bernardino at the Caribbean pool kept us always hydrated. Thank you for another fantastic stay

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