TripAdvisor Traveler Rating

My husband and I spent a week at Moon Palace Grand in February, 2026. We are members and return each year. If I am being honest, while I enjoy the entire resort, it is because of the staff and the service we receive that we return. At the start of the week at The Grand I head for the pool areas. I search for Jose and Miguel, the pool concierges and am always so happy to see them both still with Palace. We all catch up on our families. This year I met a new concierge just as helpful, Sadoth. I can always count on their smiling faces with towels ready for a chair. I have never seen them stop moving, always looking for ways to make your stay the best. For most lunches I am at the Cusco Restaurant where Vividiana oversees things and does a terrific job. Jamie does a great, great stir fry while Viviana makes wonderful soups, especially the tomato. Watch for Amy at Gondola who did not stop moving the entire time we were there and Fernanda at Tavola. Catch a glimpse of Roberto, the Sommelier, scurrying along longing for that special bottle of wine for dinner. For sweets after dinner stop by and see Emmanuel at the Grand coffee area. All employees work exceptionally hard to make our stays wonderful and repeated. Karla P did a wonderful job making sure we had fresh towels in our room. I'm just sorry I did not take more photos to include. And....if you happen to be in the Ladies restroom that is down a long hall in the Grand restaurant area, please give Felix a sweet smile! There are just some things that language barriers cross,. We have shared multiple giggles.

Edwardo was amazing, his magic trick really was super entertaining! The kids and I really enjoyed it

We enjoyed two sensational weeks during the first part of February at Moon Palace. I loved eating breakfast at Caribeno and Cusco, which each offers a large variety of delicious food of all kinds. I enjoyed my custom-made omelets, waffles, fresh fruit, and fresh squeezed OJ. Wonderful service by attentive waitstaff, and just a beautiful space to be. After a glorious breakfast, we would walk along the boardwalk and find lounge chairs to plop ourselves down on the warm sand by the sea. In a short amount of time, a friendly beach waiter would quickly bring us frosty tropical drinks, as we breathed in the nearby ocean. We enjoyed looking out over the greenish water as the waves rythmatically made their way to shore creating that familiar soothing sound. After a few hours of talking, reading, and napping it would be time to change the locale and find lunch. Usually at the large buffet with a cornucopia of seemingly endless choices. My family loves to try everything, and there is lots to sample. After lunch, we would wander to the Unique pool (adults only). which is our new favorite. We find our lounge chairs close to the pool, obtain our big fluffy beach towels, and be handed more frothy drinks. Do you see a pattern here? We enter the gorgeous pool that is already full of friendly adults, many with drinks in hand. The water is warm and comfortable and it’s a pleasure to just be there. By around 6:00 PM, we gather ourselves up, and walk back to our hotel room. Showering, hanging out on the large veranda, and getting dressed up to go out for our formal dinner. Our favorites are Agra, JC Steakhouse, Jade, Momo, Habibi, Gondola, to name a few. Tavola has great pizza. They also have much evening entertainment. Dancers. A Michael Jackson show. And more. They also have a bowling alley, with a bar of course. There are literally dozens of pools of all kinds. And Jacuzzis too. And often a snack bar close by as well. The Awe Spa is an experience in itself. You can make reservations for haircuts, mani-pedis, massages. Also, they have an indoor pool, with very comfortable lounge chairs to rest after you massage, etc. The staff there is top notch, eager to please, and accommodate your needs. In the large waiting area, which is beautiful, they also have a healthy snack bar with all sorts of food and drinks. I could go on and on. It’s a wonderful place with great service that we look forward to returning to again and again.

very good experience. joel is the best staff working at the cafe here. he is so nice and lights up your day. we have a funny inside joke with him “hold my poddle” love him so much

I got the service from Guadalupe Rosales and Marisol and they were both very professional and were excellent.