Moon Palace The Grand Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13081 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

All couples should have a special evening as this.

isaac g on May 17, 2024

All was excellent. Attentive to details. Menu was well developed from course to course. Service was friendly and enjoyable including there knowledge the food and liquor to compliment. If you want to remember a special time with your loved one, this spot is perfect.

TripAdvisor users rated this property 5 out of 5

Romantic Dinner

Nancy C (Charlotte, North Carolina) on May 17, 2024

The Romantic Dinner I highly recommend! Perla was great and the menu, food, ambiance, and music were very nice! Great experience as a couple at the Beach Club! You will not be disappointed !!!! Pictures before dinner are always nicely done as well.

TripAdvisor users rated this property 5 out of 5

Best Diamond & Resident Pool Concierges at ThevGrand Moon Palace Title

4myfun (Star, Idaho) on May 16, 2024

Been at the Diamond/Residence pool for a few days now and tried other pools only to come running back to Miguel and Jose {Francisco) . They are the BEST! Take care of every thing we need, before we even know we need it (we joke, that they’ve done this before lol). But in all seriousness they are both amazing so much so that we follow them to other pools :)

TripAdvisor users rated this property 5 out of 5

The Grand at Moon Palace - Highly Recommended!

AChung85 (Toronto, Canada) on May 14, 2024

This was our second trip to the Grand, the first one as member, and we brought our family and friends in tow. The customer service at this resort is exceptional - every single individual we encountered was helpful and kind. The resort itself is beautiful, very well maintained, with some of the best food you could have at an all inclusive resort (and this is coming from a Toronto foodie). We had an amazing time. Shout out to Ivette - our fantastic event planner, Daniel and Fernando/Francisco at the romantic private dinner (recommended!), and DJ Katy Burguete and DJ Carlos Huerta who after just one night, remembered our song requests and spun all the best music to make each night at club Noir and Unique so much fun and memorable. Could not have asked for a better vacation! Thank you!

TripAdvisor users rated this property 5 out of 5

Moon Palace Sunrise never disappoints

GEBarajas (Whittier, California) on May 13, 2024

I can’t find the words to express just how phenomenal all these people are from the diamond pool concierge (grand section: Francisco, Carlos, and Ricardo; Nizuc section: Alberto) to the pool servers (grand section: Jessica, Elias; Nizuc section: Alberto). They all went above and beyond and attended to our requests in a timely manner. The Entertainment staff at The Grand Olympic pool: Julio, Ximena, Bryan, Antonio and Vania were truly amazingly fun. We never had a dull moment all week! The manager at The Grand Buffet Mario and waitress Yasmin and the rest of the staff who took care of us all week were truly amazing. The manager at La Cantina, Cesar and the waiter Pedro and two other ladies who I unfortunately didn’t get their names were all amazing. The Mexican fiesta on Tuesday nights was definitely one of our highlights of our week long trip! It was so fun and entertaining and the food was delicious! Cesar was also the manager at JC steakhouse and that place has greatly improved in both their service and menu! Vianey was our waitress and she was amazing. Another group that did an exceptional job were the golf cart drivers: Pablo, Juan, Tomas, Gil, and Rafael. These guys were always on time to pick us up. They always greet us with their warm smile and friendliness. They are like family to us. Last but not least, William (one of the Bell Boys) was so friendly and kind to us and went above and beyond and weighed our luggage for us and he sent us off with a warm smile!

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