TripAdvisor Traveler Rating

We love this hotel. We recently did a trip with a large group of all ages. There were things to do for little kids, teens, young adults and grand parents. The spa is wonderful. The staff is very accommodating and do their best to help make your vacation experience amazing.

We had a great experience with wonderful service all week! Ever, Viviana, and Aldryn took care of our every need and was always there to answer our questions and get us what we needed and took us wherever we needed to go. We had the greatest time making forever memories!

We love the Diamond lounge for the people and the service. It’s such a great place to hangout and be with your family. Joel and Julio are so nice. They were always saying “hi” and even knew my family’s coffee order as soon as we woke up. It’s a great place to be and the staff is top notch.

Great experience as awlays mainly because of the staff. Unfortunately the only "issue" was the temperature in our room. Not to look a gift horse in the mouth as we were very fortunate to be upgraded to a family suite from two separate rooms but it never quite got to our desired temperature even after multiple tech visits. The staff more than made up for the slight inconvenience. Andrei, Wilma and Ana at the Grand Terrace were great and extremely attentive treating us like old friends. We were thrilled to see Edgar Josue at the Sunrise and that he continues to grow with the company. Food was also very good at all the restaurants with very knowledgeable and attentive staff. Speed of service felt a little stretched out but that could have been due to the volume of people. Overall experience is very positive and already thinking of our next visit.

Our whole family (18) had a fabulous time. All of the staff at the pool, restaurants, spa, and shops were so friendly and helpful. Viviana and Edgar were absolutely amazing!!! They went over and above making our experience special and memorable. We were split between a villa and a two bedroom presidential suite. Our grandkids wanted to have several sleepovers in the villa and presidential. We asked for a few blankets and pillows and ended up with 3 twin mattresses with bedding and a super cute “Sleepover” sign. We were all so surprised and the kids LOVED everything. Viviana and Edgar were also extremely helpful with transportation everywhere! Thank you so much from the Abell Family for a fantastic vacation!