TripAdvisor Traveler Rating

If you have an allergy… DO NOT STAY HERE. I am currently staying here with my family (a group of 10) and I have not eaten a single meal with them. I have Celiac disease which means I need gluten free. You have to specifically go to social guest services and pre order all of your meals ahead of time. Then, they give you a WhatsApp number to text to let them know where you’ll be when you eat. Well, I’ve used this service and get no reply and when I do, it’s well after my family has eaten. You will not be able to eat with your family or friends. There’s FEW options. Nothing is labeled at the buffet. You have to wait for the chef to be available to make you food. I’m extremely disappointed and will never book at this resort again. Unless you’d like to come and watch your family and friends eat in front of you the entire vacation, then this is your place.

We travelled with about 6 other families. We had one child. The negatives: they didn’t have our master bed room with a cot available as we had booked online. Instead we go two fulls. This wasn’t a mistake, apparently it’s based on availability, but no one in our party go it. UNLESS you upgrade. OR, just so happens the sales people are right there and offer to pay for it if you sit through the presentation. They push the sales hard. I don’t think this is coincidence. Also, there are a lot of kids. I should have known. This was our first all inclusive that was not adult, and I know why we have not tried this before. Won’t come back. The adult pool had about 50 18 year olds. Was not peaceful at all. Granted it was spring break time. Food is pretty average. On top of that the nightly rate is the highest we have ever paid. Maybe because of the kids activities but it did not in my mind provide good value for money. I suspect it pays for all the sales people and member perks. On positive, lots of stuff for kids. I hardly saw our 14 year old. Great for kids and good entertainment. Also on positive side, great pool side service as well as restaurants. Always attentive staff. Though hard to get reservations for larger groups. Overall I think it’s good for families, a little overpriced, we would not go back.

Tavola was wonderful! The pizza and riggatoni was delicious...our wait staff Roberto, Fernanda and Ivan were so attentive and made great recommendations! Best Tiramisu (specially good!) Zelzy and Elias our hostess/host were so attentive. We will go back and enjoy again!!!

Lilia and Lissette were great with the kids! The kids club was a great feature, both kids had more than enough activities to keep them entertained and happy. Great options for food, no complaints from kids!

Guadalupe service was amazing at the spa in the grand.. thx a lot