Occidental Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.4
  • Rooms 4.1
  • Service 4.1
  • Value 3.9

9792 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Very Happy Travelors!

katierattles (Joplin, Missouri) on Jan 03, 2026

This was a private, out of the tourist rush, kind of place. It felt like a tropical haven. I enjoyed every minute, and was sad when it was inevitably time to leave.

TripAdvisor users rated this property 5 out of 5

Fantastic Tropical Retreat Vibes!

Alejandro L on Jan 03, 2026

Loved the place location, festivities, recreation, friendliness of staff and ease!! Thanks for having us ring in 2026 in such a great way!

TripAdvisor users rated this property 5 out of 5

Great stay

pabloestebanra (Toronto, Canada) on Dec 31, 2025

Nice place overall. Room was clean and comfortable. Enjoyed the beach and the big pool area. Good service at the bars.

TripAdvisor users rated this property 5 out of 5

Christams 2025

lindaeX7077PH (Detroit, Michigan) on Dec 31, 2025

Geat stay at the Occidental. The dive shop on-stie is wonderful. Remember to bring hair conditioner since there is none in the room.

TripAdvisor users rated this property 4 out of 5

Surpassed our Expectations

spiky328 (Didsbury, Canada) on Dec 28, 2025

We enjoyed a fabulous 16 day vacation the middle of December. Booking prestige level, we checked in at the Royal Level reception and were able to get their assistance for pretty much anything including al a carte reservations. The accommodations are spread out in blocks around the resort. Our large, king, ground floor rm had a lovely patio and jungle view. Great spot to sit and watch the wildlife or a tropical rain. It was perfectly situated just steps from the adult pool, boardwalk to beach/activities pool and Royal reception. The housekeeper kept the rm spotless and stocked with more than enough clean towels (no wash clothes), bottled water, beer, soft drinks. Lots of hot water for showers. The main buffet served selections of tasty breakfast and dinner foods. The ocean front restaurant was open for lunch buffet (best burger I’ve had at an AI) and al a carte seafood in the evening. There was also a Mexican style and Italian (best steak) al a carte and late night pizzeria. Reservations were required at Al a cartes. In our opinion the buffets offered a great and tasty selection of foods - choices from every food group. The staff at the activities pool kept everyone engaged. As the name suggests, the relax/adult pool is for adults to chill at. Both have great bar service. The beach is small but beautiful with loungers under the palms. Great snorkeling right off the shore. We enjoyed the singing duo at the lounge bar. Can’t comment on the disco, gym or spa. All the staff were extremely friendly and very accommodating. This resort is perfect for relaxation and a base for snorkelling and scuba diving. There is no bus service on the island so a taxi (300 pesos one way to town) or rental car is required.

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