Occidental Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8773 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Horrible Resort and Experience

xqnsdb6q6q (Oakland, California) on Sep 21, 2023

This hotel engages in a lot of false advertising and bait and switch. There is not 7 restaurants to choose from, there is not top shelf alcohol if you get Royal level. The staff is miserable and it shows.

TripAdvisor users rated this property 4 out of 5

Very good vacation

christinac652023 on Sep 18, 2023

We had the Royal Level and loved it. The food was very good at this level. Did not eat at the buffet. Service was very good everywhere. Beach is very nice. Yes. There is some eroding but overall still a very nice beach. The only complaint is the air-conditioning. Average temperature in room was 22-25c We will definitely book this place again.

TripAdvisor users rated this property 4 out of 5

Trip with Family

SAM4real2023 (Greensboro, North Carolina) on Sep 17, 2023

The staff was friendly and very responsive. They were very helpful and ready to accomodate. Property had many relaxing spaces and the food at the restaurants were exceptional! Room air conditioning and in buffet dinning area could have been better as it was a very hot few days, but since it was a heat wave not experienced there before, I can understand why not prepared for this. Food in fine dinning restaurant lived up to the name of fine dinning cuisine.

TripAdvisor users rated this property 4 out of 5

September 2023 vacation

curtgreen40 (Deerfield Beach, Florida) on Sep 16, 2023

Easy check in process. Enjoyed the buffet every day and every meal. The pools were just cool enough but not freezing. Really enjoy Mexican national day celebration. Great service and great employees. Housekeeping is fast and great. Will come back.

TripAdvisor users rated this property 5 out of 5

First club staff

Rob L (St. Petersburg, Florida) on Sep 16, 2023

The First club staff were the best! Nahomy, Hector and Carlos. Always there for us for every one of our needs. Very friendly. Always smiling. Made our visit that much nicer. We will be back as soon as we can arrange it.

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