TripAdvisor Traveler Rating

Stay 15 days - Royal Level. Used La Carreta restaurant for the duration with a few exceptions. Rooms are big, clean and beautiful. TV was not much of an use as the viewing and sound quality are very bad. for us was ok because we don't watch tv much but would have been nice to have it once in a while. The staff is one of the important reasons we go to Cozumel Occidental. La Carreta restaurant staff is particularly kind and very professional. Lupita, Carlos Uch, Juan-Carlos and David the captains. Claudia and Armando. Jimmy - the best chef you have at royal level. They all are very hard working people, friendly and very attentive to our needs; they make our stay super special. Then there is Noemi - she is one of your best employees and we are very happy to see her hard work, professionalism and dedication being recognized - she deserves it!. Please make sure you keep this very very good people at the royal level, because it matters a lot. Amazing improvement - now Occidental has the best beach in Cozumel! However, please make sure the chairs are washed as there were a lot of them full of mold. There is a very very hard working guy Jesus Frias, he does his best but one person to care for all the chairs is not possible... Buy new ones as the ones you have are old - Allegro has better chairs and towels too. I love the no card towels but for that to work, you need to double the numbers of towels you have. Many times we went there were no towels available. Food was very good, tasty and cooked properly. I would suggest once a year to change an item on the menu, this way in a few years there would be a new entire menu. Jimmy is a very very good chef.

We chose Occidental to get open water dive certified knowing about the limited food options and booked an additional 4 days (we probably should have split the stay over 2 resorts rather than 8 days in one). We were planning to walk to Alberto's just south on the beach but the beach had eroded to the point where walking wasn't possible so we ended up overpaying for 2 cab rides for 1/2 mile. The road is scary and we were going for sunset. Staff service was generally good but inconsistent. Sometimes very helpful and friendly other times just getting their job done. The grounds were a beautiful mix of manicured and raw jungle. The AC in the rooms generally worked really well and we slept well. The AC in the breakfast/dinner buffet space was non-existent/broken/inadequate. Mexican restaurant AC was the same. The mediterranean restaurant was good. Generally we were happy with buffets but they get old and you have limited ability to reserve restaurants based on number of nights of your stay. Restaurants were generally not good (stay away from anything with squid it's almost inedible with how chewy it is). The Mediterranean restaurant was pretty good (and had AC) but the mexican and ocean view restaurants were on par with the buffet. The dive center was great. It was our first time diving and we really felt taken care of. Our instructor Luisa was a gem! Generally we had a great time. It would take a lot for us to come back to a resort as we like experiencing new things so we probably wouldn't come back before trying some of the other dive capable resorts in Cozumel but would recommend the resort especially for someone coming to get dive certification(s).

We loved our stay at Occidental. Delicious food, friendly staff, beautiful landscaping, blue clear water, and Brian Brito made our stay so much more enjoyable

Family of five have a perfect diving holiday with activities, eating and relaxing - can only recommend this place for it beautiful beach, areas and friendly staff - it feels like they love their jobs and therefore make en effort in making our holiday perfect.

Overall, had a great stay at Occidental Cozumel. Positives: Maintenance and cleanliness of property, cleanliness of beach, food with a few exceptions: (we were Royal Level so ate at LaCarreta or specialty restaurants every time except first night out of six nights). Seafood was always great. Beef was always underwhelming. Several desserts were not good. Drinks were generally good. Service in all respects was very good. Beautiful landscaping and ambiance. Negatives: Other than the food comments above, the only other negative I have is the lack of entertainment at all times of the day and night. But, we just wanted a peaceful time so we were okay with the lack of entertainment We will definitely go back to the Occidental Cozumel. Especially since I scuba dive and a pier to catch the dive boat is right by the beach.