TripAdvisor Traveler Rating

We have already booked our next vacation to this resort!!!! We booked into the Royal Level and were treated GREAT! When we checked in Crystal was sure to welcome us and introduced us to the Royal Level staff! We ordered welcome drinks and snacked on fresh pico chips and guacamole! For breakfast, we enjoyed the most spectacular service and food thanks to Rogelio!! He was kind, professional and caring!!!! Dinner was in the Royal Level restaurant as well! The attention to detail is amazing! Tomas paid extra attention to detail and brought out a slice of birthday cake to celebrate a birthday in our group! Amazing food, service and drinks! We will return to this resort because of the wonderful service in the Royal Level!!!

The property is gorgeous, and the staff works so hard to make your visit enjoyable. The dinners in the three specialty restaurants were absolutely amazing! We really had an amazing, relaxing, enjoyable time. The snorkeling was awesome. I highly recommend the Occidental!!!!!!

The service in the Posado Restaurant was exceptional. Captain Aurelio runs a tight ship. The dishes were excellent and his staff were courteous and always helpful. Shout out to Lizet and Luiza. The resort has one great deficiency though and that is proper ventilation in the restaurants and the lobby bar. They need to turn up the AC significantly so the guests and employees don’t have to sweat profusely! At least add some fans! The beach and pool areas needs significant improvements. There is woefully inadequate shade. Most of the sand washed away in recent storms.

I’m having a very enjoyable stay here at Occidental Cozumel. The resort is beautiful and everyone is very friendly. Entertainment is fun, especially with Jesus Escobar. We’ve done bingo night and movie trivia at night and aqua gym in the pool during the day. He’s very fun and we had a great time!

Jesus and Milli were incredible. Great personalities who make sure to get everyone involved. No judgement here! Play pool volleyball its the best! I am not the best at it, but they made me feel comfortable enough to play!!!