TripAdvisor Traveler Rating

This hotel engages in a lot of false advertising and bait and switch. There is not 7 restaurants to choose from, there is not top shelf alcohol if you get Royal level. The staff is miserable and it shows.

We had the Royal Level and loved it. The food was very good at this level. Did not eat at the buffet. Service was very good everywhere. Beach is very nice. Yes. There is some eroding but overall still a very nice beach. The only complaint is the air-conditioning. Average temperature in room was 22-25c We will definitely book this place again.

The staff was friendly and very responsive. They were very helpful and ready to accomodate. Property had many relaxing spaces and the food at the restaurants were exceptional! Room air conditioning and in buffet dinning area could have been better as it was a very hot few days, but since it was a heat wave not experienced there before, I can understand why not prepared for this. Food in fine dinning restaurant lived up to the name of fine dinning cuisine.

Easy check in process. Enjoyed the buffet every day and every meal. The pools were just cool enough but not freezing. Really enjoy Mexican national day celebration. Great service and great employees. Housekeeping is fast and great. Will come back.

The First club staff were the best! Nahomy, Hector and Carlos. Always there for us for every one of our needs. Very friendly. Always smiling. Made our visit that much nicer. We will be back as soon as we can arrange it.