TripAdvisor Traveler Rating

Beautiful resort, great food and drinks. The grounds are lovely and the staff were top notch, especially housekeeping and grounds crew. Nice room and comfortable beds but the only question is why are the bathroom doors glass and not level with the floor? No privacy. My only complaint about the whole week I was ther with 7 members of the family. Would highly recommend this resort.

My first time in Mexico to celebrate my 50th birthday! Received a birthday sweets in our room upon arrival! A lovely surprise! Food was great! Easy to get around and find things. Staff were so friendly, attentive, and helpful! A couple of employees stood out to us the most: Rey shuffled around and we saw him everywhere! He remembered our names and what we drink! Edith was so sweet with a great sense of humour! Entertainment was fun, something different every night. Pool side was nice with two different pools; one for just chilling on the loungers and the other with the swim up bar and pool games. Something for everyone. The concierge arranged a taxi so we could take a day trip to Playa Del Carmen

Review of Ocean Maya Royale Ocean Maya Royale offers solid value for the price, especially for travelers looking for a smaller, quieter all-inclusive resort with friendly service. The Good: The rooms were clean, comfortable, and more than adequate for a relaxing stay. Hot water and water pressure were consistently excellent, which is always a plus. The mini bar was well stocked, and housekeeping did a great job throughout our stay. The pool area is spacious with plenty of seating, so finding a chair was never an issue. Pool activities were fun and plentiful without being overwhelming. The beach area is quiet and relaxing, and unlike some other resort areas in Mexico, you’re not constantly hassled by vendors trying to sell things. All of the staff were genuinely pleasant and accommodating. The concierge, in particular, stood out for being friendly and helpful, and there were plenty of tour options available. The resort itself is easy to navigate and not overly large, which makes getting around simple. For the price point, this resort delivers good overall value for an all-inclusive experience. Areas for Improvement: The biggest issue is staffing in the restaurants, especially the buffet. Additional staff would make a noticeable difference in service and efficiency. Dining access is also frustrating for non-privileged guests. Room service and the ability to make restaurant reservations at all hours are limited to “privileged” or “premium” guests. This creates a real problem for those with early flights or morning excursions. The buffet doesn’t open until 7:00 a.m., and room service isn’t available for most guests at that time, leaving very limited food options beyond a quick grab-and-go item at the coffee shop. Getting into any restaurant other than the buffet can feel like a chore, as you must line up early before doors open. Again, privileged guests can reserve ahead, which puts other guests at a disadvantage. The exterior areas of the resort could use some attention. The courtyard, in particular, is in dire need of a facelift. Hygiene at the buffet could also be improved—there was only one hand-sanitizer station at check-in, which is concerning when guests are serving themselves, especially during peak flu season. Finally, small details matter: salt and pepper weren’t consistently stocked on tables, and you often had to track down a waiter to get them. Overall: I can’t say enough good things about the staff—they truly make this resort shine with their friendliness and willingness to help. If you tend to be a little bougie or expect luxury-level perks across the board, this may not be the place for you. However, if you’re looking for a relaxed, affordable all-inclusive with great people and a quiet atmosphere, Ocean Maya Royale offers very good value for the price.

Very entertaining friendly environment, food was delicious would recommend for a good night large group or small and learn some historical facts during the event.

The food was absolutely amazing and the show was equally entertaining. Daniel took good care of us at the dinner!