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Better Together

What happens when you mix Magenta and Teal? Well, technically it’s purple – but in this case, it’s more low fares to more destinations now that Swoop aircraft are a part of the WestJet fleet.

On October 29, 2023, Swoop and WestJet merged to provide even more affordable airfares to more cities throughout the WestJet network with the WestJet guest experience you’ve come to expect. We can’t wait to see you onboard.

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Air passenger protection regulations

The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating.

In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our full tariff, terms and conditions, or visit the Canadian Transportation Agency.


Lost, delayed or damaged baggage

We are committed to doing our best to deliver your baggage on time and understand the inconvenience of having a bag misplaced or damaged. Please use the link below to report baggage incidents or submit expense claims related to lost, delayed or damaged baggage. 

Damaged baggage and/or content must be reported to a Swoop representative within seven days of your flight’s arrival. Please return to the airport with your damaged baggage for assessment. 

Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search. 

For all other Swoop-related support inquiries, please email travellersupport@flyswoop.com.