European Air Passengers Rights Regulation

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.

Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.

Please fill out the form below for each individual traveller if:

  • you were on a WestJet-operated flight departing from the European Union or United Kingdom
  • you arrived at your final destination, as indicated on your booking, three or more hours after your scheduled arrival time.
  • the delay was a result of factors that are deemed within WestJet's control.

Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

*Required fields

Contact information
Example: 5554443333
Example: john@email.com

Use the email address belonging to guest travelling, for accurate claim payment and processing.

Example: john@email.com
Example: 111222333

Only eligible for flights departing from an EU country.

Example: WS 123

A 6-digit alpha-numeric code

A 13-digit number that can be found on the boarding pass issued to you at the time of check-in or on the eTicket receipt emailed at the time flight reservation

Additional Documentation:

 files attached

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