European Air Passengers Rights Regulation

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.

Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.

Please fill out the form below for each individual traveller if:

  • you were on a WestJet-operated flight departing from the European Union or United Kingdom
  • you arrived at your final destination, as indicated on your booking, three or more hours after your scheduled arrival time.
  • the delay was a result of factors that are deemed within WestJet's control.

Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

Please note, once the below form has been submitted a copy of your submission cannot be retrieved again at a later date. In the event you need a copy for your records we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.

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