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Call wait times are high. Please only call if your flight is within 72 hours.
In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.
Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.
Please fill out the form below for each individual traveller if:
Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.
Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here:
Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS)
Enter your name as it appears on your booking
Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.
A 13-digit number found on your boarding pass or confirmation email
How to find your ticket number.