Customer Service Agent

Women at service desk hands man a boarding pass

What you'll do

As a Customer Service Agent (CSA), you’ll create a remarkable airport experience for our guests at check-in, baggage drop, gate operations and much more.


Calgary, Toronto, Vancouver and Edmonton

We have a fun and friendly culture where we work together to win

As a CSA, you can look forward to the following perks

  • Uniform reimbursement
  • Equity based scheduling (some bases may not apply)
  • Work life balance with part time roles available
  • A job that keeps you moving and active
  • 2 weeks vacation with an increase after 3 years plus 10 statutory holidays


CSA requirements

  • Canadian citizen or hold a valid Canadian permanent residence card
  • Ability to complete a criminal background check
  • Successful completion of a physical test


When hired, you will need to be available for a 2-week paid training course

At WestJet we invest in our teams and want to see each and every person reach their full potential. Here are just some of the career path opportunities* you can pursue.

  • Shift Leader
  • Guest Experience Manager

​*Each WestJetter’s career path is unique, and we cannot guarantee timing or which path you choose. We encourage development and growth and your leader will support you with your path.

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