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Manage your flights: check-in, change or cancel

Change or cancel your flight online

Call centre wait times are higher than expected. Please call only if your travel is within 72 hours. Change/cancel up to 2 hours before your flight.

Change/cancel your flights online   Flexible change/cancel policy

Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. For those requesting refunds to original for of payment, more information will be provided on this at a later date.

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Please DO NOT go to the airport to cancel or change a future flight as this may result in delays for guests who are departing on their scheduled flights.

manage trips

With My trips you have access to several self-serve options, including:

Coronavirus – Flexible change/cancel policy for Basic fares

We’ve relaxed our change/cancel policy for Basic fares, so that you can change or cancel for a $0 one time fee waiver.

Basic fares:

  • departing in March and April can be cancelled online for $0 cancellation fee. The value of your flights will be returned to your Travel Bank.
  • booked after March 3 can be cancelled online for a $0 fee with the value of your flights returned to your Travel Bank.
  • booked before March 3 that depart after April 30 cannot be cancelled. 


If you made a Basic booking before March 3, you’ll have up to 2 hours before your flight to take advantage of our current flexible change/cancel policy. If you made a booking between March 3-31, you'll have up to 24 hours before your flight to take advantage of our current flexible change/cancel policy.

Please DO NOT go to the airport to cancel or change a future flight. Doing so may have a negative impact on our airport operations and could result in delays for guests who are departing on their scheduled flights.

 

You may not be able to cancel online, so you’ll need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was purchased with cash.
  • is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

 

You may not be able to change your trips online, so you’ll need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was purchased with WestJet dollars or cash.
  • touches down in more than one city (multi-city).
  • is for a flight departing within two hours. We are unable to process a change to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

 

For any bookings made via:

WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.

An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.

Cancel Check-in Feature

You can now self-serve eligible bookings to cancel your check-in! Simply sign in with your reservation information, select “Cancel check in” and select the guests to cancel.

You can add, change or remove a seat online

Easily change your seat selection up until two hours before the scheduled departure of your flight.

For more seat related inquiries please visit our FAQ page.

Add your travel documents, such as Passport, Permanent Resident Card, NEXUS Card and Known Traveler Number.

You can now upload your travel documents and make special service requests online, to ensure a quick and easy check in at the airport. Your contact information and WestJet Rewards number can be changed or revised in a self-serve platform on My trips.

Get set up for inflight entertainment and manage your trip from booking to boarding using the WestJet App.