WestJet Guest Updates

Updated on February 13, 2026 at 5 p.m. MST

We know how important your travel plans are, and we want you to feel supported as we closely monitor and respond to the situation in Cuba and the latest travel advisory from Global Affairs Canada. At this time, the Government of Canada continues to advise travellers to exercise a high degree of caution when travelling to Cuba, related to fuel shortages and impacts to essential services that may disrupt travel on short notice.

Aligning with our focus to put the care of our guests and crew first and to protect the integrity of our operation, the WestJet Group has made the difficult decision to begin an orderly wind-down of our winter operations to Cuba. As part of this plan, the Group’s service to Cuba will be suspended effective February 18, 2026. This applies to WestJet, Sunwing Vacations, WestJet Vacations, and Vacances WestJet Québec.

To lessen the strain on local resources, beginning Monday, February 9, 2026 the WestJet Group has suspended sales for remaining service to Cuba and will leverage aircraft departing for Cuba to safely bring our guests currently vacationing in destination back home. All flights will carry sufficient fuel to ensure a safe departure without relying on local fuel availability.

At this time, there are no safety or security concerns for our guests who remain in Cuba.

If you’re scheduled to travel to Cuba on a flight or vacation package with WestJet, Sunwing Vacations, WestJet Vacations, or Vacances WestJet Québec, your trip will be cancelled. Affected guests will receive communication with options, including refunds or flexible changes.

Review our travel advisory and flexible travel options.

As part of our ongoing response, sales have now re-opened for the remaining northbound flights from Cuba operating on or before February 17.

These flights are available for guests who require one-way travel from Cuba to Canada prior to our suspension of service.

Guests currently in destination who require assistance are encouraged to contact us so we can review their situation and provide support where possible.

We appreciate our guests’ patience and understanding as we continue to support travellers during this time.

Frequently asked questions

At this time, there are no safety or security concerns for WestJet guests and Sunwing customers who remain in Cuba. However, if you are currently in Cuba and your return flight to Canada is scheduled for February 18 or later, please contact us as soon as possible.

As we prepare to suspend service to Cuba, our teams are supporting guests in destination by helping arrange earlier return travel to Canada, where available, on or before February 17, 2026. Reaching out promptly gives us the best opportunity to review your situation and assist with options to bring your return home forward.

For WestJet and WestJet Vacations Guests

Please Contact Us, and we’ll work to change your return flight to an earlier date, subject to availability, at no additional cost. For WestJet Vacations guests who choose to return early, please note that refunds will not be provided for the unused portion of hotel accommodations.

For Sunwing and Vacances WestJet Québec

Please connect with your in-destination Sunwing representative, supported by NexusTours via the Sunwing app, at your hotel, or through Sunwing Cares for support in changing your return flight to an earlier date, subject to availability at no additional cost.

Vacances WestJet Quebec guests can connect with their NexusTours rep via the Vacances WestJet Quebec app, at your hotel, or through this support page.

For Sunwing and Vacances WestJet Quebec guests who elect to return early, please note that refunds will not be provided for the unused portion of hotel accommodations.

If you are currently in Cuba and don’t have a scheduled return flight to Canada please contact us as soon as possible.

As we prepare to suspend service to Cuba on February 18, 2026, our teams are supporting guests in destination by helping arrange earlier return travel to Canada, where available, on or before February 17, 2026. Reaching out promptly gives us the best opportunity to review your situation and assist with options to find you a return flight.

Local fuel availability and infrastructure limitations may affect the reliability of operations. Carrying fuel into Cuba to support return flights allows us to safely bring guests home while reducing pressure on local resources, however this will not be sustainable long term.

WestJet Guest Updates

Frequently asked questions

Is it safe to remain in Cuba?

I’m currently in Cuba and need to return to Canada on or before February 17. What should I do?

I’m currently in Cuba and don’t have a return flight. What should I do?

My flight to Cuba hasn’t departed yet, what happens now?

What if I booked via a travel agent?

Why can’t you continue operations as scheduled?

Will this affect other destinations?

How long will this suspension last?

Helpful links