TripAdvisor Traveler Rating

We spent 2 nights for New Year’s Eve there!! It is not worth the hype at all!! Pros: -Christmas decoration -Location -Taste and quality of food Cons: -You pay $70/day for Valet parking to only find out your car will get parked outside -Tried to order room service at 5pm and was told they ran out of pizza! Not a Fairmont response you would expect -Room is outdated and small. Furniture is worn out. Mattress is uncomfortable and lumpy -We were constantly freezing in the room and public areas -We wanted to go to the indoor pool but the water was too cold For the price you are paying stay somewhere else like the Westin across the street You can always just visit the hotel inside and no need to stay there.

Excelent location, old world charm, rooms spacious comfortable and clean, exceptional staff, all friendly and wanting to help. Large wide corridoors and surprisingly quiet

We stayed 2 nights for a wedding. We experienced long waits for service and especially valet parking. The overall customer service experience was poor, given the cost and reputation of this hotel.

Travelled for a midweek getaway. We upgraded to the Gold floor (4th) which was totally worth it. The view from the room was great, there was a nice lounge area with complimentary breakfast snacks, games and decent coffee. Attentive staff, always asking if we needed anything. The room was large, beds comfy, the linen was top notch. Very little outside noise heard from inside the room. We could walk to everything we wanted to see. Valet parking was quick both in and out. We enjoyed afternoon tea.

Stepping into the Fairmont Château Laurier during Christmas feels like walking into a storybook. Opened in 1912, this grand railway hotel has long been a symbol of elegance and Canadian history, welcoming world leaders, artists, and travelers for over a century. Now recognized with a One Key Michelin rating, it continues to blend timeless luxury with thoughtful hospitality. One of the most cherished traditions here is the Trees of Hope, beautifully displayed alongside the CN Rail Castle Express and celebrated each year, adding even more warmth and magic to the season. Located right in the heart of Ottawa, next to Parliament Hill and the Rideau Canal, the château feels especially magical during the holidays. We feel incredibly lucky to have a room with a Parliament and canal view and to experience this iconic place at Christmastime.