Submit a request for reimbursement

Should you incur out-of-pocket expenses for a flight delay or cancellation within our control, you may submit a request to WestJet for reimbursement. WestJet will review requests for reasonable expenses that qualify within our guidelines and supporting itemized receipts will be required. If approved, a reimbursement will be sent to the email address provided, with options for how you can receive payment electronically. You can also choose to receive WestJet dollars deposited into your WestJet Rewards account instead. Our general guidelines are¹:

Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. In-room movie costs, tips/gratuities and long distance telephone charges will be excluded
Meals: In the unlikely event meal vouchers are not available during a controllable delay, we will reimburse meal expenses to a maximum of $45 CAD per day/per guest. Alcoholic beverages and tips/gratuities will be excluded.
Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel
WestJet does not reimburse expenses for cellular roaming charges, missed entertainment /sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises

If this form is completed by the travel agent or travel arranger on behalf of the travelling guest, all information provided must contain the traveller details in full. Refunds will only be addressed to the travelling guest.

For further detailed information please see section Rule 90 of our domestic tariff: Services provided during controllable delays or cancellations.

*Required fields

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Contact information

First name:

Last name:

WestJet Rewards ID:

Example: 111222333

Phone number:

Example: 5554443333

Email address:

Example: john@email.com

Confirm email address:

Example: john@email.com

Address line 1:

Address line 2:

City:

Zip / postal code:

Example: A1A1A1

State / province:

Country:

Flight information

Reservation code:

Departing from:

Departure date:

Example: YYYY-MM-DD

Flight number:

Example: WS 1501

Final destination:

Additional information

Estimated expenses reimbursement amount total:

Example: $75.00

Compensation type:

Attach all receipts

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Comments:

Legal, restrictions and terms and conditions

By providing my flight information and WestJet ID, I acknowledge that I am a member of WestJet Rewards and am eligible for this compensation. If it is determined that I have a valid WestJet ID but am not enrolled in WestJet Rewards, WestJet will enrol me in the program on my behalf.

I have ensured that the all mandatory fields have been filled out. Not supplying your correct name and address will result in a delay or denial of your reimbursement.

Legal note1: This does not limit or reduce the passenger's right to claim damages, if any, under the applicable convention or under the law.

^Flight prices: terms and conditions

Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
Seasonal start and end dates apply and are indicated in the booking flow.
Advertised prices, taxes and fees may fluctuate based on exchange rate.
Seats at these fares are limited and may not be available on all flights.
New bookings only.
Non-refundable.
Advance purchase required.
Flights may not operate on certain days.
All fares shown are one-way.

*Vacation package prices: terms and conditions

Limited quantities available at prices listed.
Package prices may not reflect real-time pricing or availability.
Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
Price is per guest, based on double adult occupancy unless otherwise specified.
Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
Transfers not included unless otherwise specified.
Advance booking required.
Non-refundable and non-transferable.
Offers limited and subject to availability.
New bookings only.
Not valid on group bookings.
Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
Other restrictions may apply.
Quebec licensee.
OPC fees are charged at a rate of $1.00 per $1000.
Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.