TripAdvisor Traveler Rating

If it weren't for the horrendous customer service I received at check-in, I would have given this hotel a higher rating. Unfortunately, the service I experienced was some of the worst I've ever encountered. After a seven-hour flight and waiting three hours to check in, I was greeted at the front desk with complete indifference. I had originally reserved two rooms, but was only given information for one. When I pointed out the mistake, I received no apology—only attitude and annoyance from the staff. The problems didn't stop there. The air conditioning did not work properly, the rooms were filthy, and the overall condition of the property was far below expectations. I am not someone who leaves negative reviews lightly, but this experience was genuinely disappointing from start to finish. There are plenty of other options in the area. I would strongly recommend booking with Hilton or another hotel that values its guests and provides the level of service travelers deserve.

Upon last minute reservation arrival, my room read 50 degrees on the temperature guage and staff could not resolve. After a few hours, I was moved to a 3rd floor room (no elevator) and that room was OK. However, I had to pursue a room change for several hours with the staff as no maintenance was on site apparently. I would not recommend this hotel or the specific area as it is older and out of date. I was not initially given any recommendations for dining, nothing on site, and I found a pizza place open. Next day, I found a nice beach side restaurant next door, had I known, it would have made my one night there a LOT better.

We've been to Kauai three times and always stay here. The grounds are beautiful and the staff always goes the extra mile. We always get a room with an ocean view.

We loved the location on the island and the tropical landscaping was well kept up. However we were not informed when we were booking that these units were privately owned. Unfortunately unit #360 that we were given with the ocean view we paid for had a very cloudy sliding glass door that affected our ocean view if you wanted the air on (it was hot during the day) keeping the sliding glass door closed. There was a very dirty/rusted compressor unit for the air on the lanai that was not pleasant to look at. There room was clean and just modestly updated which was ok. When I mentioned be disappointed regarding the cloudy sliding glass door that is when the person at the front desk told us they were privately owned and the owner would most likely not replace the window unless it affected the rental of their unit. If you book here, I don’t recommend unit 360 and be aware they are privately owned and may affect how updated the decor is in the room you get.

They have beautiful property next to the ocean and bike/walking path. Great location close to shops and restaurants. I had a nice ocean view and the room was clean but could use some updating and is a little small for the 1 bedroom. The beach is a good place to swim but there is a nice beach close by. It was very quiet and peaceful. This is a 3 story property without elevators. The service from the team was friendly and helpful.