TripAdvisor Traveler Rating

I’m embarrassed by what I paid for this 4.5 rated space. Avoid at all costs if you are allergic to mold. Everything is covered in it…beds as horrible as described by others. It has possibility but honestly the smell is disgusting.

The resort itself is gorgeous. Beautiful landscapes, pools, and beaches and we loved the central location between the North and South end of the island. However, the room was lacking in so many areas. Our shower head would not stay up high so we had to hunch down to shower and our toilet would not flush on its own the entire week. The maintenance man basically told us we would have to lift the chain inside the tank after using the bathroom. There also isn't a laundry facility on sight. To get fresh towels you have to haul your wet dirty ones to the front desk. And finally, the bed was hands down the most uncomfortable bed we've ever slept in. The mattress was unbearably hard and the pillows were as well. The only bedding they give you is two top sheets and a thin uncovered comforter. If we were to come back I don't believe we would stay here again.

We stayed in room 406D in August and were generally satisfied with the unit. The master bedroom bed was just awful. It was one of the worst mattresses we have ever had to sleep on and had no support whatsoever, we just sank to the bottom. Needless to say we didn't sleep every well at all. The mattress needs to be replaced. We didn't use the second bedroom or other two bathrooms so we can't speak to those. The kitchen had high end appliances (Wolf and Sub-Zero), but since we ate all our meals out and don't know if the kitchen was sufficiently stocked for cooking meals. There was more than an adequate supply of bath and dish soaps, shampoo, and paper products. Some of the bath towels needed a little bleach. The house was overall clean. The view from the balcony was amazing, even better than what is posted on site. There was a starter pack of coffee, a box of chocolate macadamia nuts, and shortbread cookies - what a nice welcome. Overall, would recommend this unit.

The master bedroom had a mattress that sunk in a good foot when laid upon. We told our VRBO host we couldn't stay because of this. Too bad, no refunds. We lost $2400 for a 3 night stay. The master bedroom was dark as another building blocked out the sun. That building was also the view from the master bedroom. So if you'd like to awaken on the island of Kauai looking at an ugly building, book this room! Also smelled musty. The hallways were dingy and hideously ugly.

My family just stayed a week in Building F. The pool is very nice. We also saw a monk seal at the beach, which was great. The kids loved the fish and seeing the giant snails around the property. That's about it as far as the good. We booked through VRBO and the owner of our unit was also great. Here were the Cons: 1. There was no elevator in our building. It was a long walk back to our unit because we had to backtrack through 2 other buildings to get to our unit on the 4th floor. 2. The units themselves were fine, but run down, and ours was a little dirty. 3. The staff was beyond rude. They were condescending, glared at the guests and ruled with an iron fist. No beach balls or Inflatables of any kind are allowed in the pool. They were reprimanding all of the kids about going down the slide and pool behavior and the kids weren't doing anything wrong. My kids eventually didn't want to play in the pool. I can't stress how bad this was. We felt so unwelcome there. This may have been the worst part of the stay. 3. There is an 11 digit code to get to the pool. Have fun remembering that! There was also a 6 digit code to get into our unit. 4. You won't see any sunsets on this side of the island. Not something I thought about when we booked but then realized we were really missing out after we got here. 5. They advertise a restaurant being on the premises, but that's not 100% true. There is a very nice restaurant by the pool, but it is expensive and almost never open. You can't purchase snacks and drinks and sit at the pool. So, you are hiking back up to the 4th floor with no elevator again. 6. They were painting the outside while we were there. There was scaffolding up, walkways blocked, and workmen right outside our balcony yelling and working every morning early. Our back doors were all broken, so we couldn't even lock up at night. There was just a sticker on the doors saying the locks were going to be fixed. That's helpful..... I'll ask the guy that wants to break in if he can just come back when the locks are fixed.