Travel Bank credits and refunds

Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account.

If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Learn about COVID-19 refunds.

  • 1 credit = 1 CAD, USD or GBP (depending on your address)
  • Apply toward the cost of a flight, with no blackout dates
  • 24 month expiry for credits from change/cancel

If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. Thank you for your trust and patience as this situation evolves day by day.

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Popular FAQs

Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.

Travel Bank is not an actual physical bank. It’s more like a store credit.

To receive a credit, you need a WestJet Rewards account.

A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. With an account you can sign in online to view your Travel Bank balance.

This depends on how your cancellation was processed. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. Sign in to view your balance.

If you cancelled through the Coronavirus (COVID-19) cancellation form, it may take up to 45 days to see the credit in your account. Thank you for your continued trust and patience as we work through tens of thousands of requests. .

You can use your Travel Bank credit to book new flights as soon as you see it in your account. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us.

Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. Travel can occur after the expiry date.

The email you received when your Travel Bank credit was created, will include the expiry date for your credit.

Expired credits get new life.

We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. Credits that have expired or are set to expire between March 18, 2020 and September 30, 2021, will be reissued and extended for an additional 12 months. The clock starts again after your credit has been extended by WestJet.  
If your credit has expired, we’re working on it — please allow time for your balance to show in your account.  
**Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry. 

Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees.

  • 1 credit = 1 CAD, USD or GBP (depending on your address)
  • You can apply credits to one or many flights until the balance is $0
  • There are no blackout dates

You can pay for new flights with your Travel Bank credit online, through the call centre or at the airport.

To use your Travel Bank credit when booking online:

  1. Sign in to your WestJet Rewards account.
  2. Select your flights and continue to the payment step.
  3. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase.
  4. Choose to apply all, or a portion of your Travel Bank balance toward the cost of your flights. Any remaining cost can be paid with WestJet dollars or a credit card.

Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre.

Yes, this is easy to do.

To apply a Travel Bank credit to another guest's flight:

  1. Sign in to your WestJet Rewards account
  2. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step
  3. If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option

Book a flight for another guest

Your Travel Bank can only be accessed by using your WestJet Rewards ID. Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. Please take care to keep your WestJet Rewards ID confidential.

WestJet Vacations package bookings

Travel Bank credits cannot be used for WestJet Vacations packages.

The value of WestJet Vacation packages cancelled due to Coronavirus (COVID-19) will be returned as WestJet dollars. See WestJet dollar FAQs.

Warning about fraudulent transactions involving Travel Bank credits for sale

WestJet Travel Bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. WestJet is only able to verify if a Travel Bank credit is currently available. Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement.

WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction.

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