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Advisories: coronavirus and more

WestJet has made it easier for guests impacted by the following events to make changes to their itineraries. Guests who have made their booking through a travel agency should contact their travel agent directly.

To find out more about the flexible change cancel options due to these advisories below.

Up to date information on WestJet's Coronavirus response and recent news.

Airport travelling to/from Advisory For travel on or between Date posted Additional information
WestJet flight destinations Coronavirus - new flights, booked March 3 - August 31, 2020 March 3, 2020 - March 12, 2021 July 27, 2020

Flexible change/cancel info
Change or cancel online at least 24 hours prior to departure

WestJet Vacations destinations Coronavirus - existing vacation package, booked before March 3, 2020 March 3, 2020 - September 4, 2020 July 12, 2020

Flexible change/cancel info

WestJet Vacations destinations Coronavirus - new vacation packages, booked March 3 - July 31, 2020 March 3, 2020 - March 12, 2021 June 29, 2020

Exempt dates: December 19, 2020 - January 7, 2021
Flexible change/cancel info

WestJet flight destinations Coronavirus - existing flights, booked before March 3, 2020 March 3, 2020 - January 31, 2021 April 18, 2020

Flexible change/cancel info
Change or cancel online at least 2 hours prior to departure

Flexible change or cancellation

There’s no fee to change or cancel your flight.

 
Change/cancel flights online   Flexible change/cancel policy

 If you are unable to cancel your flight online, please use this form. 

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Additional advisories

You can book a new flight with confidence. If COVID-19 affects your travel plan you can adjust with the following flexible change/cancel policy:

  • All new flight bookings made between March 3, 2020 and August 31, 2020 will be allowed a one-time change fee waiver.
  • The one-time fee waiver is available for any itinerary change or cancellation made more than 24 hours from departure.



Change or cancel your flights online

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as a Travel Bank credit, valid for 24 months from date of issue.
  • For changes or cancellations within 24 hours of travel, standard change and cancel fee rules apply.

For flights booked before March 3, 2020 for travel any time:

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancellation must be requested at least 2 hours prior to departure
  • Value of cancelled flights will be returned as a credit to your Travel Bank, valid for 24 months from the date of issue 
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit.


Change or cancel your flights online.

If you have already checked in for your flight within 24 hours of departure, please utilize the uncheck feature in our online check-in and then manage your trip

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as a Travel Bank credit, valid for 24 months from date of issue.

Protect your travel plans for $49 per person when you book vacation packages or land-only bookings to destinations in Mexico and the Caribbean.

One-time Change Fee Waived

Changes to departure dates, destinations, room categories or occupancy can be made up until 3 days before departure, subject to hotel and flight availability.

  • If you change your vacation to a higher-priced vacation package or land-only booking, you will need to pay the additional amount. If your new package is lower in price, the difference in price will be forfeited.

Cancellation Fee Waived

Cancellations made 25 days or more before departure on vacation packages or before the first hotel's check-in on land-only bookings, will be refunded to the original form of payment.

Cancellations made 24 - 21 days before departure on vacation packages or before the first hotel's check-in on land-only bookings, will result in a 50% refund to original form of payment and 50% refund to WestJet dollars. 

Cancellations made 20 days to 24 hours before departure on vacation packages or before the first hotel's check-in on land-only bookings, will result in 100% refund to WestJet dollars.

No refunds or WestJet dollar credits for bookings cancelled less than 24 hours before departure. 

One-time Name Change Fee Waived

Name changes can be made up until 7 days before departure.

Hurricane and Tropical Storm Protection

If a hurricane or tropical storm travel advisory is issued for your origin or destination on your travel dates, you may change or cancel your reservation at any time before the first scheduled flight and no fees will be charged.

Read the full terms and conditions for the Travel Protection Plan

To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, please contact WestJet Vacations.

  • Offer is subject to change without notice
  • The Travel Protection Plan fee is non-refundable
  • The Travel Protection Plan fee is not required for infants under 2
  • Only applicable to new bookings made after August 4, 2020, for travel after August 5, 2020, excluding December 19 to January 7
  • Plan is not applicable to group bookings, Sandals, Beaches and Grand Pineapple Beach Resorts. 
  • The Plan is not applicable to Canada, USA, Hawaii, UK and European destinations
  • In the event of a cancellation, WestJet dollars issued can only be applied towards a new vacation package after a 15-day waiting period

For vacation packages booked prior to March 3rd for travel through September 4, 2020:

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancel up to 24 hours from departure
  • Value of cancelled vacations will be returned in the form of WestJet Dollars, valid for 24 months from the date of issue 
  • If you change your vacation, the difference in price will apply if the new package is higher value


Please contact us to change or cancel your vacation package.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Note:

  • Policy does not apply to Group bookings.
  • Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts.


After your $0 one-time change/cancel, standard terms and conditions apply.

As of Monday, April 20th at 12pm EDT, Transport Canada requires that all guests have a non-medical mask or face covering to cover their mouth and nose during travel.

When travelling by air, you will be required to cover your mouth and nose:

  • at Canadian airport screening checkpoints
  • while boarding your flight
  • at all times during the flight
  • when instructed to by a crew member
 

All guests must be in possession of their own face mask or non-medical mask. Failure to have one, could result in a denial of boarding.

Effective August 7th, Transport Canada requires that guests who are unable to wear a face mask due to a medical condition, must present an official medical note from a physician specifying this exception or they will be denied boarding.

The medical note must:

  • be issued by a medical professional
  • be on official letterhead
  • be dated
  • clearly state your name and that you have a medical condition that prevents you from wearing a mask
 

See the Public Health Agency of Canada’s guidance on face coverings.

See all safety measures

As of Thursday, July 30, mandatory temperature screening will be conducted by the Canadian Air Transport Security Authority prior to proceeding through security at select Canadian airports.

Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding.

By checking into your flight, you are confirming your understanding of this policy.

Guests who display an elevated temperature during the screening must not enter a restricted area at any airport in Canada for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided.

For the most current list of Canadian airports conducting mandatory temperature screening, please refer to the Canadian Air Transport Security Authority website.

Health questionnaire

  • In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding.
  • We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act.

Symptom screening

  • We will conduct non-contact temperature checks at all airports
  • If you are displaying COVID-19 symptoms, or feeling unwell, you cannot board a flight.
    • If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight.

Denied boarding

  • If you have been ordered by provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding.
  • If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date.
    • To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required.
  • Guests denied boarding for repatriation flights will not be re-accommodated.
 

See all safety measures

Please refer to the provincial or territorial government websites of your arrival destination prior to travel for the most up to date information on interprovincial travel restrictions. You may be subject to travel prohibitions which restrict entry to certain provinces or territories or additional measures, such as a mandatory 14-day self-isolation when you arrive.

As other countries implement similar travel restrictions, please check your destination country's entrance requirements before travel.  For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website.

Where Canadians can travel

In accordance with the mutual agreement between Canada and the United States to limit non-essential travel, and in an ongoing effort to contain the global spread of the COVID-19 pandemic, non-essential travel will be restricted between Canada and the United States. These new restrictions prohibit any foreign national, including United States nationals, from entering Canada for optional or discretionary purposes. 

Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. 

The restriction comes into effect at 00:01 (AM) EDT on March 21, 2020 and ends at 12:00PM (Noon) EDT on April 21, 2020.

For the most current information please refer to the Government of Canada's website and the IATA Travel website.

Guests arriving into France from Canada are not subject to COVID 19 arrival requirements if they do not show symptoms of COVID-19. 

Anyone travelling from the U.S. through Canada or has been in the U.S. for the past 30 days will be required to:  

  • Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. This does not apply to guests younger than 11 years.
  • Complete an International Travel Certificate and a declaration on honor to state that they do not have symptoms of Coronavirus (COVID-19). The certificate can be obtained at consulates or at www.interieur.gouv.fr

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 72 hours of departure.

 

Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel.

Jamaica Travel Authorization may require the guest to upload a negative COVID-19 test if originating travel from Arizona, Florida, New York and Texas in the USA. Travel to Jamaica from Canada does not require COVID-19 negative testing.

Guests traveling to and from Mexico must complete an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS. A print out of the completed questionnaire response or an electronic copy displayed from a mobile device to be presented to the Immigration officer when entering or departing Mexico.

Guests arriving in the UK from Canada are subject to a mandatory 14 day self isolation and must complete the following online Public Health Passenger Locator form 48 hours prior to arrivalwww.gov.uk/provide-journey-contact-details-before-travel-uk.

For more information, please visit www.gov.uk/uk-border-control

The U.S. Government has imposed updated entry requirements. Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days):

 

Exceptions to this are:

  • U.S. citizens holding a U.S. passport;
  • Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole;
  • Crew Members, or;
  • Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials

 

If any of the above exceptions have been to, or transited through, China, Iran or a Schengen nation in the last 14 days, they are only permitted to travel to one of the 13 approved U.S. airports. The list of affected airports may be modified by posting an advisory at www.cbp.gov.

  • John F. Kennedy International Airport (JFK), New York;
  • Chicago O’Hare International Airport (ORD), Illinois;
  • San Francisco International Airport (SFO), California; 
  • Seattle-Tacoma International Airport (SEA), Washington; 
  • Daniel K. Inouye International Airport (HNL), Hawaii; 
  • Los Angeles International Airport (LAX), California; 
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia; 
  • Washington-Dulles International Airport (IAD), Virginia; 
  • Newark-Liberty International Airport (EWR), New Jersey; 
  • Dallas-Fort Worth International Airport (DFW), Texas; and 
  • Detroit Metropolitan Airport (DTW), Michigan.
  • Boston Logan International Airport (BOS), Massachusetts and;
  • Miami International Airport (MIA), Florida.
 

Any U.S. Armed Forces, including spouses and children, who have been present in Iran or any of the Schengen nations will be allowed to board to any U.S. destination.

WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service.

At this time, guests scheduled to travel up to and including September 7, 2020, have been reaccommodated.

Due to the unknown end date of the grounding, if your itinerary is affected, you will receive an email from WestJet, or your travel agent will be advised.

Please read our frequently asked questions and our blog on how to determine which type of aircraft you are travelling on.

On June 4, 2019 the Government of Canada began issuing Canadian passports using the code X in the gender field for non-binary Canadians. 

WestJet welcomes the government’s announcement and is currently making changes to our systems and processes to fully support non-binary gender guests for domestic and international travel. 

Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in.

Please visit the government of Canada’s website for further guidance on travelling with a gender X passport.

 Calgary International Airport (YYC) WestJet check-in counter

The WestJet check-in counter has moved.

 

Due to renovations, our domestic check-in counter can be found across from departures Door 7.

 

When you arrive at YYC, please follow the directional signage to our new location.

 Calgary International Airport (YYC) WestJet Transborder and International check-in counter

From June 26th – Sept 15th all Transborder, International and Transatlantic WestJet flights will check in from the domestic check-in counters located across from departures Door 8.

 

Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Holding a medical authorization for cannabis in any Country, including Canada, does not grant the ability to take cannabis into or out of Canada.  Please refer to the following Government of Canada website for additional information and resources.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

 Basic fare travel between Canada and Europe

Effective February 12, 2020 the following checked baggage fees will increase for guests that booked a Basic fare going to and from Europe for travel on or after March 31, 2020.

Basic $60-71 $90-107


Regular fees apply for overweight and excess bags. Learn more.

African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy.

The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear.

Do not bring pork products to Canada. If you do, the Canada Border Services Agency will take them away for safe disposal.

Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Failure to do so will have consequences, and may include a $1300 fine.

Travellers must also advise if they have recently visited a farm outside of Canada. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
https://www.transportation.gov/airconsumer/spray.



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