Guests travelling within/from Canada
Transport Canada requires that all guests, six years of age or older, have a non-medical mask or face covering to cover their nose, mouth and chin during travel. Children ages two to five are encouraged to wear a mask at all times. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. Children under two are not required to wear a mask.
See Transport Canada’s guidance on acceptable masks and face coverings.
General guidelines for currently approved masks:
- a surgical mask or cloth mask that is made of multiple layers of tightly woven material (such as cotton or linen) and is secured to the head with ties or ear loops
- this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties.
- a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric
- a face covering with a front clear plastic panel for lip reading if the entire mask is not made of plastic or other non-breathable material
General guidelines for masks that are currently not approved:
- contains exhalation valves (including N95 masks with exhalation valves)
- does not attach around the ears or head with loops (e.g. neck gaiter or neck warmer)
- masks made completely of plastic or other non-breathable materials (e.g. gas masks and painter’s masks)
- anything exclusively made of materials that can easily fall apart (e.g. tissue, paper towel)
- bandanas or scarves that are not folded and secured into the “no-sew” style.
When travelling by air, guests will be required to cover their mouth and nose:
- at Canadian airport screening checkpoints
- while boarding their flight
- at all times during the flight
- when instructed to by a crew member
Guests may momentarily remove their mask if they are actively eating or drinking.
Many Canadian airports have made masks mandatory in all public spaces. Please check your airport's requirements before departing.
Zero tolerance mask policy
To support Transport Canada mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop.
Non-compliance will be managed through a three-step process:
- Guests will first be asked to put the mask on in a discussion with cabin crew.
- A warning (yellow card) that masks are required, and compliance is necessary.
- A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months.
Transport Canada requires that guests who are unable to wear a face mask due to a medical condition, must present an official medical note from a physician, nurse practitioner, dentist, or physician assistant specifying this exception or they will be denied boarding.
Medical certificates must be issued by one of the above professionals only. There are many different types of medical professionals; however, only those listed may issue a valid medical certificate. In addition, medical certificates must:
- be on official letterhead
- be dated
- clearly state the guest’s name and that they have a medical condition which prevents them from wearing a face mask
- be the original certificate
Mask exemption cards will not be accepted as a form of medical exemption.
See all safety measures