1. Home
  2. Trip info
  3. Advisories

Advisories

WestJet has made it easier for guests impacted by the following events to make changes to their itineraries. Guests who have made their booking through a travel agency should contact their travel agent directly.

To find out more about the change and cancel options due to these advisories, please call:

  • WestJet flights: 1-888-937-8538
  • WestJet Vacations: 1-877-737-7001

Airport travelling to/from Advisory For travel on or between Date posted Additional information
Kamloops, Kelowna, Penticton Forest fire August 15, 2018 - August 22, 2018 August 17, 2018

If you, or anyone you know are trying to leave B.C. due to the wildfires, WestJet is offering 15% off base fares between Prince George and anywhere in Canada on Econo (Lowest), Econo, Flex, Plus (Lowest) and Plus (Flexible) fare classes.

This applies to walk-up fares as well. Also, WestJet has implemented flexible change and cancel rules. To review your flight options, please call 1-888-937-8538 (1-888-WESTJET).

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

Discount code:

V73TM46

Book by:

August 22, 2018

Travel:

August 17, 2018 - August 22, 2018

Offer destinations:

This offer is valid on WestJet flights between Prince George and anywhere in Canada

For more details on this offer, please visit the discount code landing page.

Prince George, Terrace Forest fire August 15, 2018 - August 22, 2018 August 15, 2018

Additional advisories

On August 25, 2018, whether you are departing or picking someone up, please allow extra time to make your way in and out of the airport. Parking will be limited, as the fourth annual Aviation Fun Day will run from 10 a.m. to 4:30 p.m. Please visit the Aviation Fun Day page for more information.

 

The WestJet check-in counter has moved.

Due to renovations, our domestic check-in counter can be found across from departures door seven, as of August 14, 2018. When you arrive at YYC Calgary International Airport, please follow the directional signage to our new location.

Paris-Charles de Gaulle Airport (CDG) recommends arriving at Terminal 1 a minimum of three hours before your departure time. Road traffic congestion may cause delays of 30 to 45 minutes.

Comox International Airport authorities are anticipating a high volume of travelers during the peak summer season ending September 7, 2018. Please give yourself extra time to avoid congestion and delays. We recommended 90 minutes prior to departure for flights within Canada and 120 minutes prior to departure for international flights.

Once you have cleared customs and immigration at Cancun International Airport, WestJet and WestJet Vacations want to make you aware that we are not affiliated with third party transportation, or time-share vendors who may approach you. We highly recommend that you do not book travel with these vendors. If you have booked an all-inclusive package with WestJet Vacations, or have pre-scheduled transportation, the meeting point will be located outside of Terminal 4 on the bus arrivals platform. Please follow the instructions on your official documentation for specific details.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

In conjunction with advisories issued by the Federal Aviation Administration (U.S.A.), Samsung Galaxy Note 7 devices are prohibited on all WestJet flights. This will be in effect as of 12:00 p.m. EDT Saturday, October 15, 2016.

WestJet always puts the safety and comfort of our guests above all else, and we appreciate your co-operation with regard to this issue. Please visit the Samsung website for more information about the Samsung Galaxy Note 7 recall.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using an online survey and Facebook sharing. The scam offers free tickets in exchange for answering a questionnaire and then sharing the survey with friends on Facebook. We are always happy to hear how your experience with us was, and ask you not to share this scam to your own Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.