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Advisories: coronavirus and more

Find the most up-to-date information below for events or policies that may impact your day of travel.

COVID-19 resources

Airport travelling to/from Advisory For travel on or between Date posted Additional information
Fredericton (YFC)
Quebec City (YQB)
Moncton (YQM)
Sydney (YQY)
Charlottetown (YYG)
Routes suspended November 2, 2020 - November 2, 2021 October 14, 2020

Change/cancel online

Change/cancel policies

All WestJet Destinations Travel will be affected due to COVID-19 March 3, 2020 - December 31, 2021 September 18, 2020

Before you go:
Travel and face mask policies
Entry requirements
Safety above all
Where we're flying

Flexible change or cancellation

There’s no fee to change or cancel  flights booked before December 31. 

 
Change/cancel flights online   Flexible change/cancel policy

 If you are unable to cancel your flight online, please use this form. 

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Additional advisories

With flexible change/cancel policies, requirements for travel and entry requirements for all destinations, all travel is currently impacted by COVID-19.

Change/cancel policies Travel policies Entry requirements

Travel policies

Transport Canada requires that all guests, 2 years of age or older, have a non-medical mask or face covering to cover their mouth and nose during travel. See Transport Canada’s guidance on acceptable masks and face coverings.

General guidelines for currently approved masks:

  • a surgical mask or cloth mask that is made of at least two layers of tightly-woven material (such as cotton or linen) and is secured to the head with ties or ear loops
    • This includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties.
  • a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric
  • a face covering with a plastic window considering that the entire mask is not made of plastic or other non-breathable material
 

General guidelines for masks that are currently not approved:

  • contains exhalation valves (including N95 masks with exhalation valves)
  • does not attach around the ears or head with loops (e.g. neck gaiter or neck warmer)
  • masks made completely of plastic or other non-breathable materials (e.g. gas masks and painter’s masks)
  • anything exclusively made of materials that can easily fall apart (e.g. tissue, paper towel)
  • bandanas or scarves that are not folded and secured into the “no-sew” style.
 

When travelling by air, guests will be required to cover their mouth and nose:

  • at Canadian airport screening checkpoints
  • while boarding their flight
  • at all times during the flight
  • when instructed to by a crew member
 

Guests may momentarily remove their mask if they are actively eating or drinking.

Many Canadian airports have made masks mandatory in all public spaces. Please check your airport's requirements before departing.

Zero tolerance mask policy

Effective September 1, 2020, to support Transport Canada’s requirement for all guests to wear masks or face coverings, guests that do not comply will face penalties including denied boarding, return of the aircraft to the gate to offload the guest and suspension of travel on any WestJet Group aircraft for up to one year. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop.

Non-compliance will be managed through a three-step process:

  1. Guests will first be asked to put the mask on in a discussion with cabin crew.
  2. A warning (yellow card) that masks are required, and compliance is necessary.
  3. A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months.
 

Medical exemptions

Transport Canada requires that guests who are unable to wear a face mask due to a medical condition, must present an official medical note from a physician specifying this exception or they will be denied boarding.

Medical certificates must be issued by a medical professional holding the Doctor designation. There are many different types of medical professionals; however, only those with the Doctor designation may issue a valid medical certificate. In addition, medical certificates must:

  • be on official letterhead
  • be dated
  • clearly state the guest’s name and that they have a medical condition which prevents them from wearing a face mask
  • be the original certificate
 

Mask exemption cards will not be accepted as a form of medical exemption.

See all safety measures

As per Transport Canada requirements mandatory temperature screening will be conducted prior to boarding at all international locations, and by the Canadian Air Transport Security Authority prior to proceeding through security at select Canadian airports.

Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding.

By checking into your flight, you are confirming your understanding of this policy.

Guests who display an elevated temperature during the screening will not be permitted to board a flight to Canada or must not enter a restricted area at any airport in Canada, for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided.

For the most current list of Canadian airports conducting mandatory temperature screening, please refer to the Canadian Air Transport Security Authority website.

Health questionnaire

  • In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding.
  • We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act.

Symptom screening

  • We will conduct non-contact temperature checks at all airports
  • If you are displaying COVID-19 symptoms, or feeling unwell, you cannot board a flight.
    • If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight.

Denied boarding

  • If you have been ordered by provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding.
  • If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date.
    • To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required.
  • Guests denied boarding for repatriation flights will not be re-accommodated.
 

See all safety measures

Effective September 1, 2020, the input of guest contact information will become mandatory at the 24-hour check-in process online and at kiosks. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September.

Guests will no longer be able to bypass the information screen and will be required to input up-to-date information prior to the issuance of a boarding pass. Guests remain responsible for providing accurate information.

Entry requirements by destination

Please refer to the provincial or territorial government websites of your arrival destination prior to travel for the most up to date information on interprovincial travel restrictions. You may be subject to travel prohibitions which restrict entry to certain provinces or territories or additional measures, such as a mandatory 14-day self-isolation when you arrive.

Travel restrictions

Guest’s travelling to Canada are subject to federal, provincial or territorial measures to prevent the spread of COVID-19.

Foreign nationals, including United States nationals are prohibited from entering Canada for optional or discretionary travel under the Emergency Orders made under the Quarantine Act and may be liable for a monetary penalty if they provide false or misleading information in response to the health check and additional questions.

Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. 

Acceptable reasons for travel to Canada are:

  1. Uniting with a family member of a Canadian citizen or of a permanent resident and who is destined to be with that family member in Canada for a period of at least 15 days.

    Go to the Government of Canada website for information on uniting immediate family members and request written authorization from the Government of Canada to unite extended family members who are a Canadian citizen or permanent resident.

  2. The holder of a valid work permit or study permit and your reason for travel is deemed non-discretionary.
    More about student permits
    More about work permits
  3. Foreign nationals seeking to enter Canada for compassionate reasons in specific circumstances, such as life-threatening illness, critical injury or death, with potential limited release from quarantine can apply for an exemption to travel.
    More about compassionate travel

Quarantine

If you’re eligible to travel, you must have a quarantine plan that shows how you will quarantine for 14 days when you arrive in Canada, including how you’ll:

  • get to your destination
  • get groceries
  • access essential services and medical care

Refer to the Government of Canada website for additional information on eligibly for travel to Canada and the quarantine requirements.

Health requirements

In addition to having a valid reason for travel to Canada, guests may be refused boarding if health requirements are not met. Read all travel policies including requirements for face masks, temperature screening and boarding

Arrival recommendations

Guests are requested to Use the ArriveCAN app to submit your information easily and securely within 48 hours before your arrival back into Canada.

The ArriveCAN app helps you:

  • provide mandatory information that's required for entry into Canada
  • reduce your wait time and points of contact at the border
  • provide the Government of Canada with voluntary updates on your quarantine compliance and the development of any symptoms during the 14 days after arriving in Canada

Download the ArriveCAN app (iOS, Android or web format).

Guests age 11 years or older travelling to and from France are required to wear a disposable surgical mask. Children 2 to 10 years of age are required to wear a suitable non-medical face mask.

Anyone travelling from the U.S. through Canada or has been in the U.S. for the past 30 days will be required to:  

  • Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. This does not apply to guests younger than 11 years.
  • Complete an International Travel Certificate and a declaration on honor to state that they do not have symptoms of Coronavirus (COVID-19). The certificate can be obtained at consulates or at www.interieur.gouv.fr

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 72 hours of departure.

 

Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel.

In addition to obtaining a Jamaican Travel Authorization, residents of the United States, Mexico, Dominican Republic, Panama and Brazil are required at check-in to present a negative COVID 19 test result, taken within 10 days prior to travel. Residents of Canada are not required to provide a COVID-19 test result.

Guests traveling to and from Mexico must complete an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS. A print out of the completed questionnaire response or an electronic copy displayed from a mobile device to be presented to the Immigration officer when entering or departing Mexico.

Guests arriving in the UK from Canada are subject to a mandatory 14 day self isolation and must complete the following online Public Health Passenger Locator form 48 hours prior to arrivalwww.gov.uk/provide-journey-contact-details-before-travel-uk.

For more information, please visit www.gov.uk/uk-border-control

The U.S. Government has imposed updated entry requirements. Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days):

 

Exceptions to this are:

  • U.S. citizens holding a U.S. passport;
  • Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole;
  • Crew Members, or;
  • Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials

WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service.

At this time, guests scheduled to travel up to and including November 4, 2020, have been reaccommodated.

Due to the unknown end date of the grounding, if your itinerary is affected, you will receive an email from WestJet, or your travel agent will be advised.

Please read our frequently asked questions and our blog on how to determine which type of aircraft you are travelling on.

 Calgary International Airport (YYC) WestJet check-in counter

The WestJet check-in counter has moved.

 

Due to renovations, our domestic check-in counter can be found across from departures Door 7.

 

When you arrive at YYC, please follow the directional signage to our new location.

 Calgary International Airport (YYC) WestJet Transborder and International check-in counter

From June 26th – Sept 15th all Transborder, International and Transatlantic WestJet flights will check in from the domestic check-in counters located across from departures Door 8.

 

As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel.  For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website.

Where Canadians can travel

Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Holding a medical authorization for cannabis in any Country, including Canada, does not grant the ability to take cannabis into or out of Canada.  Please refer to the following Government of Canada website for additional information and resources.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

On June 4, 2019 the Government of Canada began issuing Canadian passports using the code X in the gender field for non-binary Canadians. 

WestJet welcomes the government’s announcement and is currently making changes to our systems and processes to fully support non-binary gender guests for domestic and international travel. 

Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in.

Please visit the government of Canada’s website for further guidance on travelling with a gender X passport.

African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy.

The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear.

Do not bring pork products to Canada. If you do, the Canada Border Services Agency will take them away for safe disposal.

Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Failure to do so will have consequences, and may include a $1300 fine.

Travellers must also advise if they have recently visited a farm outside of Canada. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
https://www.transportation.gov/airconsumer/spray.



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