Advisories

For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.

For the latest news and updates from Canadian airports, visit our terminal information page.

A fog warning has been announced for:

    - Toronto, ON; Kitchener, ON; Hamilton, ON; London, ON

This may cause delays or cancellations.

We advise all guests travelling to or from these cities between January 22 and January 23, 2018 to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

We're here to help you, so we've implemented flexible change and cancel rules. To review your flight options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

A winter storm system warning has been announced for:

    -Montreal, QC - Ottawa, ON - Quebec City, QC  - Sudbury, ON   

This may cause delays or cancellations.

We advise all guests travelling to or from these cities between January 22 and January 24, 2018 to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

We're here to help you, so we've implemented flexible change and cancel rules. To review your flight options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

Flexible Change & Cancel is in effect for:

    - Montego Bay, Jamaica

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before January 18, 2018 for travel until January 31, 2018. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from this city to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Between January 9 and March 27, 2018, upgrades being made to the North terminal (Northways) at London Gatwick Airport (LGW) will cause congestion and delays in the drop-off lane. As per the LGW airport authority, we suggest that guests be dropped off at the South terminal, and then use the free inter-terminal shuttle. Two-hour free parking – in the open zone - is also available in long-term parking. Please visit the  London Gatwick Airport website for more information.

 

Flexible Change & Cancel is in effect for:

    -  St. Maarten, Netherlands Antilles

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before September 12, 2017 for travel until April 26, 2018. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from these cities to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Please be advised that extensive road construction in the area is causing major delays for guests getting to and from New York City’s LaGuardia Airport (LGA). We strongly recommend that you arrive at least two hours prior to your scheduled departure time. Also, please note that parking will be very limited during this period, and some roads may be closed and/or detoured. Please visit LaGuardia Airport for more information.

Please note, effective October 31, 2016, WestJet flights departing Calgary directly to an international destination and to the United States will depart from the new international terminal building. If you are a guest originating in Calgary (YYC), you can find WestJet via curbside departure doors 15 and 16. For connecting guests, please follow the airport signage and proceed to areas “D” or “E” on the departure level. For more terminal information, visit yyc.com.

Please note that as of November 13, 2017, WestJet will be moving from Terminal 3 to Terminal 4 at the Cancun International Airport. Check-in counters and kiosks will be located inside the main entrance of the new Terminal 4 building.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet cannot guarantee an allergen-free environment. Currently, some of our food service providers for our 767 aircraft process food in a facility that also processes nuts or peanuts, nut products or tree nuts.

In conjunction with advisories issued by the Federal Aviation Administration (U.S.A.), Samsung Galaxy Note 7 devices are prohibited on all WestJet flights. This will be in effect as of 12:00 p.m. EDT Saturday, October 15, 2016.

WestJet always puts the safety and comfort of our guests above all else, and we appreciate your co-operation with regard to this issue. Please visit the Samsung website for more information about the Samsung Galaxy Note 7 recall.

Change fees will be waived until Tuesday, October 18, 2016 to provide guests with an opportunity to make arrangements to cover the various situations that this ban may cause. Note that these phones are now classified as a dangerous good which puts WestJet in the position where we cannot help with the handling of the phone.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using an online survey and Facebook sharing. The scam offers free tickets in exchange for answering a questionnaire and then sharing the survey with friends on Facebook. We are always happy to hear how your experience with us was, and ask you not to share this scam to your own Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.