Local domestic tariff

Updated October 10, 2018

Part I – General Tariff Information

(C) Denotes Change which results in neither increases or decreases

(I) Denotes Increase

(N) Denotes Addition

(R) Denotes Reduction

(X) Denotes Cancellation

CAB Civil Aeronautics Board of the United States (Department of Transportation)

CTA Canadian Transportation Agency

IATA International Air Transport Association

ICAO International Civil Aviation Organization

N/A Not Applicable

No Number

“$” means Canadian dollars;

“Act” means the Canada Transportation Act;

“Affected Flight” means the Flight involved in a schedule irregularity.

“Air Crew” means the Flight crew and one or more persons who, under the authority of the Carrier, perform in-Flight duties in the passenger cabin of an aircraft of the Carrier;

“Air Transportation Contract” means with respect to a Domestic Transportation, a contract entered into between the Guest and the Carrier for the provision of a Flight to the Guest and/or goods in the form of a Reservation and confirming itinerary issued by the Carrier.

“Alternate Transportation” means:

  1. Another Flight (or Flights) on the services of the same carrier or a Flight (or Flights) on the services of another carrier; or
  2. A substitute form of travel, including travel via train, bus or boat.

“Attendant” a person who travels with a Guest with a disability, is 18 years of age or over, be an able-bodied person and not personally require any assistance from the Carrier or others, and is fully capable of providing for the needs of the Guest with a disability that is not provided by the Carrier;

“Baggage” means any good that:

  1. Is acceptable for carriage on the Carrier;
  2. Is appropriately packed in a container acceptable to the Carrier; and
  3. Unless otherwise specified, includes both checked and unchecked baggage of the Guest.

“Baggage Identification Tag” or “Baggage Tag” means a document issued by the Carrier solely for identification of Checked Baggage, part of which is given to the Guest as a receipt for the Guest’s Checked Baggage and the remaining part is attached by the Carrier onto a particular piece of the Guest’s Checked Baggage.

"Baggage Rules" mean the conditions associated with the acceptance of Baggage, services incidental to the transportation of Baggage, allowances and all related charges. For example, Baggage rules may address the following topics:

  • The maximum weight and dimensions of passenger Baggage, if applicable, both Checked and Unchecked;
  • The number of Checked and Unchecked passenger bags that can be transported and the applicable charges;
  • Excess, overweight, and oversized Baggage charges;
  • Charges related to check-in, collection and delivery of Checked Baggage;
  • Acceptance and charges related to special items, e.g. surf boards, pets, bicycles, etc;
  • Baggage provisions related to prohibited or unacceptable items, including embargoes;
  • Terms or conditions that would alter or impact the Baggage allowances and charges applicable to passengers (e.g. frequent flyer status, early check-in, pre-purchasing Baggage allowances with a particular credit card); and,
  • Other rules governing treatment of Baggage at stopover points, including passengers subject to special Baggage allowances or charges, etc.

“Boarding Area” means the point where the Guest’s Flight coupons are lifted and kept by the Carrier or the point where the Carrier examines the Guest’s Boarding Pass prior to the Guest being permitted on the aircraft. This may be referred to as the gate area.

“Boarding Pass” includes either a paper document or an electronic document issued by the Carrier to the Guest and serves as a record that the Guest has Checked in for their Flight and, when it shows a seat assignment, it permits a Guest to board a particular Flight.

“Boarding Cut-Off Time” is the time limit specified by the Carrier by which the Guest must be present at the designated Boarding Area of their Flight.

“Carrier” means WestJet and/or WestJet Encore;

“Carrier” means, as applicable, WestJet, WestJet Encore Ltd., or WestJet Link; Carrier’s Guest Liability” means the responsibility owed by the Carrier to a Guest or other person in respect of a Guest, arising from the Carrier’s operation, ownership or possession of an aircraft;

“Checked Baggage” means Baggage of which the Carrier takes custody and for which the Carrier issues a Baggage identification tag.

“Check-in Cut-Off Time” is the time limit specified by the Carrier by which the Guest must have completed check-in formalities and received a Boarding Pass.

“Child” is a Guest under the age of 12 years.

“Code-share” refers to a marketing arrangement in which two or more carriers sell seats (the marketing carrier) using their own airline code on a Flight that the other operates (the operating carrier).

“Contact Centre” means the call centre office used by the Carrier to handle telephone calls, emails or social media messages from the public;

“Controllable” means, when used in reference to an irregular operation including Flight delays, cancellations or diversions, a factor considered to be within the Carrier's control;

“Convention” means the Convention for the unification of certain rules relating to international carriage by air, signed at Warsaw, 12 October 1929, or that convention as amended by the Hague protocol, 1955, or the Montreal Convention signed in Montreal on 28 May, 1999 whichever may be applicable to carriage hereunder.

“Conjunction Ticket” means a Ticket issued to a Guest concurrently with another Ticket(s) which together constitute a single contract of carriage.

“CTA” means the Canadian Transportation Agency;

“Destination” means the ultimate stopping place according to the contract of carriage, as shown on the Ticket.

“Domestic Transportation” means air transportation between points in Canada.

"Down Line Carrier" means any carrier, other than the selecting carrier, who is identified as providing interline transportation to the Guest by virtue of the Guest’s Ticket.

“Early Show” means a Guest who requests to travel on an earlier Flight scheduled for departure on the same day of travel with the same Origin and Destination;

“Emotional Support Animal” is a dog which is used to provide support for an emotional disability and is required as an accommodation for a Flight;

“Event of Force Majeure” means an event, the cause or causes of which are not attributable to the willful misconduct or negligence of the Carrier, including, but not limited to (i) earthquake, flood, hurricane, explosion, fire, storm, inclement weather, or the actions of third parties such as acts of government or air traffic control, airport authorities, security agencies, law enforcement or customs and immigration officials, epidemic, other acts of God or public enemies, war, national emergency, invasion, insurrection, riots, strikes, picketing, boycott, lockouts or other civil disturbances, (ii) interruption of flying facilities, navigational aids or other services, (iii) any laws, rules, proclamations, regulations, orders, declarations, interruptions or requirements of or interference by any government or governmental agency or official thereof, (iv) inability to procure materials, accessories, equipment or parts from suppliers, mechanical failure to the aircraft or any part thereof, damage, destruction or loss of use of an aircraft, confiscation, nationalization, seizure, detention, theft or hijacking of an aircraft, or (v) any other cause or circumstances whether similar or dissimilar, seen or unforeseen, which the Carrier is unable to overcome by the exercise of reasonable diligence and at a reasonable cost;

“Fare” means the rate charged to a Guest in respect of a Flight;

"Fare Type” refers to one of the tiered Fares that set forth the applicable goods and services purchased by the Guest;

“Fee”, “Charge” or “Surcharge” means the rate charged to a Guest, distinct from the Fare, and in respect to either transportation services or services ancillary to transportation services. Fees and surcharges may be collected by the carrier on its’ own behalf or pursuant to an obligation imposed by a third party;

“Flight” means the movement of an aircraft with Guests and/or goods from the point of take-off at the Origin to a point or points of landing thereafter, inclusive of the point of landing at the Destination;

“Flight Coupon” means that portion of the Ticket which is either held electronically in the Carrier’s database or on paper when a paper Ticket is issued to a Guest. It indicates the particular points between which the Guest has contracted for transportation.

“Group” means 10 or more Guests travelling together on the same Flight from a common point of Origin to a common Destination.

“Guardian” means an adult over the age of 18 who is travelling with another Guest under the age of 18 for whose care and safety they are responsible;

“Guest” means any person, except members of the Air Crew, carried or to be carried in an aircraft with the consent of the Carrier pursuant to a valid contract of carriage, often termed passenger.

“Hidden City/Point Beyond Ticketing” – the purchase of a fare from a point before the passenger’s actual origin or to a point beyond the passenger’s actual destination.

“Infant” means a Guest under the age of 2 years.

"Interline Agreement" refers to an agreement between two or more carriers to co-ordinate the transportation of Guests and their Baggage from the Flight of one air carrier to the Flight of another air carrier (through to the next point of stopover).

"Interline Itinerary" means all Flights reflected on a single Ticket involving multiple air carriers. Only travel on a single Ticket is subject to the CTA’s approach provided the Origin or the ultimate Ticketed Destination is a point in Canada.

“Involuntary Refunds” means a refund of an unused Ticket or portion thereof as required by the Carrier through no fault of the Guest.

“Itinerary/Receipt” means a travel document or documents the Carrier or its agent issues to the Guest travelling on a Ticket. The Itinerary/Receipt contains the Guest’s name, Flight information and notices relevant for the journey. This document is to be retained by the Guest during the entire journey.

"Marketing Carrier" means the carrier that sells Flights under its code.

“Minor” means a Guest under the age of 18 years.

“Non-Public Fares” means a Fare that is not available to the general public on the Carrier’s website or other booking mechanisms.

“Origin” means the initial starting place of the journey as shown on the Ticket.

“Overbooking/Oversold” is the result of selling more seats than the available number of seats on a Flight.

"Operating Carrier" means the carrier that operates the actual Flight.

"Participating Carrier(s)" includes both the selecting carrier and down line carriers who have been identified as providing interline transportation to the Guest by virtue of the Guest’s Ticket.

“Person” means an individual, firm, corporation, association, partnership, or other legal entity, as the context requires or otherwise permits;

“Person/Guest with a disability” means a person who, in accordance with the classification system adopted by the World Health Organization and set out in the International Classification of Functioning and Disability (the ICF), has an impairment which gives rise to an activity limitation and/or participation restriction;

“Personal information” means information about an identifiable individual.

“Reservation” is a record of the accommodation held by a Guest on a given Flight. The Reservation would specify the date and times of travel, Flight number and the Fare Type purchased by the Guest.

“Round Trip" means any trip, the ultimate Destination of which is the point of Origin, and which is made via the same routing in both directions;

“Routing” establishes the possible points via which travel may take place for a specific Fare.

"Same-day" travel is defined as a Flight departing within 24 hours of booking.

“Schedule Irregularities” means the following:

  1. Delays in the scheduled departure or arrival of the Carrier’s Flight;
  2. Cancellation of Flight, or omission of a scheduled stop, or;
  3. Schedule changes which require rerouting of a Guest at departure time of his or her Original Flight.

"Selecting Carrier" means the carrier whose designator code is identified on the first Flight segment of the Guest’s Ticket at the beginning of an interline itinerary issued on a single Ticket whose Origin or ultimate Destination is in Canada.

“Self-reliant” means that a person does not require services related to a disability beyond that normally provided by the Carrier, or beyond that which applicable rules or regulations require the Carrier to provide.

“Service Dog” means a dog that is required by a person with a disability for assistance and is certified, in writing, as having been trained by a professional service animal institution to assist a person with a disability and which is properly harnessed in accordance with standards established by a professional service dog institution.

"Single Ticket" means a document that permits travel from Origin to Destination. It may include interline/Code-share and intra-line segments. It may also include end-to-end combinations (i.e., stand alone Fares that can be bought separately but combined together to form one price).

“Special Drawing Rights (SDR)” is a unit of account of the International Monetary Fund.

“Stopover” is a deliberate interruption of a journey initiated by the Guest and agreed to in advance by the Carrier at a point between the place of departure and the place of Destination. The deliberate interruption must be for a purpose other than changing aircraft.

"Summary page at the end of an online purchase" means a page on a carrier’s Web site which summarizes the details of a Ticket purchase transaction just after the Guest has agreed to purchase the Ticket from the carrier and has provided a form of payment.

“Tariff” means this Tariff, the terms and conditions of carriage applicable to the provision of an air service and other incidental and ancillary services.

“Tax” means an amount of money collected by the Carrier from the Guest pursuant to an obligation imposed by governmental authority;

“Ticket” means either a paper or electronic document issued by or on behalf of the Carrier which includes the Guest’s Flight coupons. The Ticket serves as evidence of payment of a Fare, Tax, Charge, Fee, and Surcharge, and constitutes for the Guest proof of their contract of carriage. In instances where a Ticket exists as an electronic document, the Carrier issues to the Guest, as proof of purchase, an Itinerary/Receipt.

“Travel Bank Account” means an account with the Carrier with Travel Bank Credits.

“Travel Bank Credit” means credits provided by the Carrier to the Guest resulting from non-refundable Ticket changes, cancellations, or for other service reasons. The Travel Bank Credits are non-refundable deposit that can be used for a future Flight.

“Unchecked Baggage” means any Baggage (Unchecked) accompanying the Guest other than Checked Baggage.

“Uncontrollable”, when used in reference to irregular operations, are those delays and cancellations that are not under the control of the Carrier. These include but are not limited to: Events of Force Majeure, medical diversions or unruly Guests.

“Voluntary Refunds” means a refund of an unused or partially used Ticket for reasons other than those mentioned under the definition of an involuntary refund.

“Voucher” means a monetary credit provided either in paper or electronic format to a Guest that may be used toward future travel services or the provision of incidental services such as meals, ground transportation, and hotel accommodation.

“WestJet Link” means flights operated by Pacific Coastal Airlines.

(A) General

  1. This Tariff shall apply to the carriage of Guests and their accompanying Baggage, and to all services incidental thereto, marketed (carrying a WestJet flight number) by WestJet and operated by WestJet, WestJet Encore Ltd. or WestJet Link.
  2. With the approval of the CTA, the Carrier may enter into Code-share agreements with other air carriers whereby it will market, as its own, Flights operated by those other carriers. In such cases, this Tariff is applicable to the transportation of Guests and their Baggage on all Flights operated by other carriers yet marketed and sold as the Carrier.
  3. No Guest or good shall travel with the Carrier unless an appropriate written Air Transportation Contract is executed by the Guest and the Carrier.
  4. The contents of this Tariff shall form part of any Air Transportation Contract between the Carrier and a Guest (including with respect to the Guest’s goods). If there is a conflict between this Tariff and that contract, this Tariff shall prevail.
  5. Only officers and directors of the Carrier have the authority to alter, modify or waive any provisions of this Tariff.
  6. The Carrier’s rules, regulations and conditions of carriage as found in this Tariff are subject to change without notice.
  7. When the Carrier issues a Ticket, Baggage Identification Tag, or makes any other arrangements for transportation over the services of any other carrier (whether or not such transportation is part of a through service), the Carrier acts only as agent for such other carrier and the Tariff of that other carrier will apply. Carrier will assume no responsibility for the acts or omissions of such other carrier.
  8. All dollar amounts shown herein are exclusive of applicable Tax(es). Applicable Taxes will be added to these amounts based on your province or country.

(B) Gratuitous Carriage and Non-Public Fares

Except for the provisions of the Convention, the Carrier reserves the right to exclude the application of all or any part of this Tariff with respect to gratuitous carriage and Non-Public Fares.

(C) Guest Recourse

Any compensation offered to Guests is found in this Tariff or is outlined in applicable government regulations.

In the case of dispute with the Carrier, Guests should, as the first recourse, try to resolve any problem by dealing directly with the Carrier. If the Guest has attempted to resolve a complaint with the Carrier and is still not satisfied, the Guest may take the matter to either the Canadian Transportation Agency or the appropriate court, as the Guest prefers.

(D) Carrier Requirements and Recourse

Notwithstanding anything to the contrary herein contained, the Carrier reserves the right to refuse to board or transport or remove from an aircraft at any time, any person or good if such refusal or removal is, in the Carrier’s reasonable discretion, necessary or desirable for reasons of the health, comfort or safety of that person, Guests, the Carrier’s employees or agents, the Air Crew, the aircraft or the safe operation of the aircraft, or is otherwise necessary or desirable to prevent violation of any applicable law, regulation or order of any governmental authority of those jurisdictions where the aircraft shall be flown from, to or over. The Carrier may, in its reasonable discretion, impose sanctions described in the Tariff, including the imposition of conditions in respect to future travel or the imposition of a temporary, indefinite, or permanent travel ban on a Guest.

(E) Air Transportation Contract

No Guest shall be entitled to board an aircraft of the Carrier except on presentation of a valid Boarding Pass issued pursuant to an Air Transportation Contract, which, subject to the provisions of this Tariff, shall entitle the Guest to transportation only between the points of Origin and Destination specified therein, and in connection therewith:

  • Reservations for which Fares have been paid and an itinerary issued, shall be binding upon the Guest and the Carrier; but will not be valid for boarding or transportation purposes until the Guest has secured a seat-assigned Boarding Pass;
  • Reservations, itineraries, and Boarding Passes are non-transferable;
  • a Boarding Pass shall only be effective for the Flight to which such Boarding Pass relates; and
  • Seat assignments are not guaranteed and are subject to change without notice.

The Carrier incorporates its Privacy Policy, attached hereto as Schedule “A”, into this Tariff.

Part II – Before Departure

(A) General

Applicable Fares are those published by or on behalf of the Carrier.

Fares and charges will apply only to air transportation between the points named on the Ticket. Ground transfer services, will be arranged by the Guest and at his/her own expense and are not subject to the terms of this Tariff.

(B) Fares in Effect

  1. Subject to government requirements and this Tariff:
    1. The applicable Fare is the Fare in effect on the date which the Ticket is issued.

No increase in Fares and charges will be collected in the event that an increase in Fares and charges occurs, provided:

  1. The Ticket is issued with confirmed Reservations at Fares and charges applicable on the date of Ticket issuance for the date of commencement of travel; and,
  2. The confirmed Ticketed Reservations are not changed at the Guest’s request. Should the Guest request a change to the Ticketed Reservations then the Guest will be obliged to pay the difference in the Fares and be subject to the more restrictive conditions imposed as a result of the change.

If, after a Ticket has been issued, a decrease in Fares, Fees, Taxes, and Charges applicable to the transportation covered by the Ticket becomes effective, no refund in whole or in part of the Original Fare will be permitted.

(C) Routing

  1. Unless otherwise provided in the Carrier’s Tariff, Fares apply only to their associated routing. If there is more than one routing associated with a Fare, the Guest, prior to their Ticket being issued, may specify the routing they prefer.

If no routing is specified, the Carrier may determine the routing.

(D) Prohibited Practices

  1. The Carrier specifically prohibits the practices commonly known as Hidden City/Point Beyond Ticketing. Accordingly, a Guest shall not purchase one or more Tickets or Fares in order to obtain a lower fare than could otherwise be applicable. A Ticket is invalid if used for travel to a destination other than that specified on the ticket.
  2. Where a Ticket is not valid as the result of the Guest’s non-compliance with any term or condition of sale, with this rule or applicable fare rule, or where one or more Tickets have been issued in furtherance of a prohibited practice, the Carrier has the right in its sole discretion to:
    • Cancel any remaining portion of the Guest’s itinerary or Ticket,
    • Refuse to board the Guest or check-in the Guest or the Guest’s Baggage, or
    • Assess the Guest for the reasonable remaining value of the ticket, which shall be no less than the difference between the Fare actually paid and the lowest Fare applicable to the Guest’s itinerary.

(A) General

  1. Any tax or charge imposed by government or other authority, or by the operator of an airport, in respect of a Guest or the use by a Guest of any services or facilities, will be in addition to the published Fares and charges and will be payable by the Guest.
  2. Taxes imposed by a government authority are required to be collected by the Carrier. Fees imposed by airports or other third parties required to be collected by the Carrier are in addition to the Fare.
  3. At the time of the Ticket purchase, the Guest will be advised by the Carrier of all the taxes and fees appearing on the Ticket.
  4. Taxes and fees will be shown separately on the Ticket.
  5. The conditions under which Taxes and Fees are imposed, collected or refunded are established by the taxing authority, airport or third party (domestic or foreign) and in all cases will be respected. As a result, the Carrier will either collect new or higher amounts or refund all or a portion of the Tax or Fee paid based on the conditions imposed by the taxing authority.

(A) General

All rates and charges published in this Tariff are published in the lawful currency of Canada. Based on the location of fee payment, conversion to Canadian dollars or to the local currency may occur.

The following is a list of payment options accepted by the Carrier for the payment of Tickets and services offered by the Carrier:

  1. Cash in currencies acceptable to the Carrier
  2. The following credit cards: WestJet RBC MasterCard®, American Express®, Discover® and Diners Club International® cards, MasterCard®, VISA®
  3. VISA debit cards
  4. Travel Bank Credits and WestJet dollars.

Group Reservations may also be purchased with cheque or wire transfer.

Purchases made on-board the Carrier's aircraft shall be made using any credit card in point 2 above.

(A) General

  1. All Fares and charges for Domestic Transportation are stated in Canadian dollars.

See chart below for a listing of fees by fare type

 BasicEconoEconoFlexPremiumPremiumFlexBusinessBusinessFlex
Advance seat selection1 Not Available $5-100 CAD $0-100 CAD Included Included Included Included
Seat in Premium/Business Not Available Not Available Not Available Included Included Included Included
Priority security screening (at available airports) Not Available Not Available Not Available Included Included Included Included
Advance boarding Not Available Not Available Not Available Included Included Included Included
Extra legroom Not Available Not Available Not Available Included Included Included Included
More space Not Available Not Available Not Available Included Included Included Included
Premium food and beverages Not Available Not Available Not Available Included Included Included Included

(A) General

  1. A Reservation for space on a given Flight is valid only when the availability and allocation of that space is confirmed by the Carrier and the Guest has paid the appropriate Fare and a Ticket and Air Transportation Contract have been issued for that space.
  2. On any given Flight, the Carrier may limit the number of Guests carried at any given Fare. All Fares will not necessarily be available on all Flights. The number of seats which the Carrier shall make available on a given Flight will be determined by the Carrier’s best judgment as to the anticipated total number of Guests on each Flight.

Note: In the case of Code-share, the rules applicable to a Guest’s transportation, and that of their Baggage, are those of the carrier identified on the Guest’s Ticket and not of the carrier operating the Flight. When Fares are combined, the most restrictive class of service determines which Fare rules apply.

(A) General

  1. A Reservation for space on a given Flight is valid when the availability and allocation of the space is entered into the Carrier’s Reservation system and a confirmation number/code is obtained which authenticates the Reservation.
  2. The Carrier will only issue a Ticket against a valid Reservation. Subject to payment or other satisfactory arrangement and Guest compliance with the check-in time limits set out in paragraph (F) below, a Ticket will be issued to the Guest by the Carrier or agent of the Carrier indicating that the Guest is holding confirmed space for the Flight(s) shown on the Ticket.
  3. Carriage of Minors
    • Infants – An Infant not occupying a seat and accompanied by a Guest at least 12 years of age (lap held infant) will not be charged a Fare, however they will be charged any per Guest third party charges and taxes like airport improvement fees. Proper documentation is required for travel and proof of age.
    • Accompanied - Children are accepted for transportation when accompanied on the same Flight by a Guest at least 12 years of age.
    • Unaccompanied Minors – see Rule 65.

1. Group Bookings

  • To qualify for a group Fare, 10 or more Guests must travel together on one Flight and be booked at the same time.
  • The Carrier requires a $75 deposit per Guest at the time of booking. This deposit is non-refundable and non-creditable in the event of a full cancellation, however the deposit is not applicable to final payment and once final payment is received the deposit will be refunded to Original form of payment.
  • Payment in full is required for all group bookings 30 days before departure.
  • Name changes made within 24 hours before departure shall be assessed a change fee of $75 per name changed.
  • The Carrier will complete a full refund to the Original form of payment if the Reservation is canceled within 24 hours of booking for bookings where the departure date is more than seven days in the future.
  • For full group booking rules, contact the Carrier’s groups department.

1. Guardian Fare

The Carrier has implemented a Guardian Fare program which allows a Guest to travel with a Child to a Destination and return to the Origin airport within 24 hours as an alternative to Children travelling alone (a “Guardian Fare” or all rules as the “Guardian Fare Program”). In order to book the Guardian Fare, the following conditions must be met:

  • A Guardian must travel with a Child or Children between 2-11 years of age;
  • The Guardian must be at least 18 years of age;
  • The Guardian must be assigned at the time of booking and will be fully responsible for the transportation of the child(ren);
  • The Fare for the child(ren) shall be the rate available at the time of booking;
  • The Guardian will receive a fifty percent reduction off the Fare at the rate available at the time of booking;
  • The Guardian Fare is only valid for one person travelling with the child(ren)
  • The scheduled departure time for the return Flight of the Guardian must be within 24 hours of the Original Flight (based on the time of the Original departure city). If the next available Flight is not within this 24 hour time restriction, the Guardian Fare is not applicable.
  • Guardian Fare bookings can only be made and modified through the Contact Centre.
  • The Guardian Fare is subject to all other rules associated with a Fare.

(B) Seat Assignment

The Carrier does not guarantee the assignment of any particular space on the aircraft.

1. Advance seat selection

The Carrier offers Guests the option of paying a fee for a specific seat at the time of booking or up to 24 hours prior to their Flight’s scheduled departure subject to the following:

  1. Availability of seats is determined by the type of aircraft operating a selected Flight, and the Fare level purchased;
  2. Advance seat selection may not be offered on some Flights based on operational restrictions;
  3. Some seats will be unavailable due to operational requirements;
  4. Advance seat selection may not be available through some Reservation channels;
  5. Guests with a disability requiring specific seating may request a seat by contacting the Carrier’s Contact Centre; and
  6. Advance seat selection is not guaranteed, and may be subject to change based on operational requirements.
  7. The fare purchased is not Basic

2. Fees

  1. Seat selection fees are calculated per segment (i.e. as identified by a change in Flight number) for each direction of travel from the Origin to the Destination.
  2. When seats are selected on multi-segment Flights or a round trip, the fee shall be collected for each Flight segment.
  3. Fee calculations are based on the approximate Flight mileage for each Flight segment.
  4. Different seat fees apply for regular, preferred, exit row and Premium-Fare seats.
  5. Seat selection fees are refundable to the Original form of payment up until 24 hours before the scheduled time of departure. In the event of a full cancellation of the itinerary made more than two hours before the originally scheduled time of departure, the seat fee will be included in the cancellation funds. Applicable taxes are added to the advance seat selection fee.
  6. Guests booking Econo or Flex Fares can only select a seat in Premium/Business at the time of check in. Upgrading to the Premium/Business Fare seat during this 24 hour period results in a forfeiture of any previously paid seat fee. Guests can purchase a Premium/Business seat for $20 - $500 (depending on Flight length) prior to November 1, 2018 and $20-$1000 on or after November 1, 2018 if available. Premium/Business seats with additional leg room are not available on Flights operated by WestJet Encore Ltd. and WestJet Link.
    1. Guests booking a Basic Economy fare will be auto assigned at time of check in. Should the guest wish to change their seat, the guest will have the option to pay a fee to select their desired seat based on availability.

For bookings made before August 24th 2018:

 

Fee

Basic

$5-$50 at time of check-in

Econo

$5-$50

EconoFlex

Standard seat is included, preferred . and exit row seat is $10-50

Premium, PremiumFlex, Business, BusinessFlex

$0

Group bookings

$5-$150

 

For bookings made after August 24th 2018:

 

Fee

Basic

$5-$100 at time of check-in

Econo

$5-$100

EconoFlex

Standard seat is included, preferred and exit row seat is $10-100

Premium, PremiumFlex, Business, BusinessFlex

$0

Group bookings

$5-$150

 

Seats designated in the new preferred section may have extra leg room, or is otherwise located in front of the wing but behind the designated Premium rows. Otherwise a row can be considered preferred if it is in front of the wing, which allows guests the convenience of disembarking more quickly upon arrival.

3. Changes and cancellations to an advance seat selection

This section only deals with changes or cancellations made to a Reservation where a seat selection fee is present.

  1. Changes to a seat selection on a Reservation will not incur a change fee.
  2. The addition of a seat selection on a Reservation will not incur a change fee.
  3. The Carrier reserves the right to cancel or change the selected seat(s) on any segment(s) for which fees have paid, at any time, for any reason, without notice to any Guests affected thereby.

4. Seat assignment for Minors¥

The Carrier will make reasonable efforts to ensure that Minors are seated with their accompanying parent or Guardian. The Carrier provides Guests the option to pre-purchase seat selection up to 24 hours prior to departure but there is no obligation to do so.

The Carrier's supplemental policies with regards to seat assignment for Minors and Children are:

  1. Between 72 and 24 hours before Flight departure, in advance of check-in, the Carrier's automated seat assignment tool will attempt to assign sequential seating for children and their parent/Guardian provided they are traveling on the same Passenger Name Record (PNR) and the applicable Special Service Request (SSR) identifying a child has been appended to the PNR.
  2. Any remaining Minor and their accompanying parent or Guardian, who are not assigned seating together by the Carrier's automated seat assignment tool, will be provided the opportunity to attempt to secure seat assignment together when they check-in (either through, web-based check-in (at no charge), semi-automated processes like self-serve kiosks, or procedures executed by Carrier’s airport agents).
  3. If the automated seat assignment tool cannot seat the Child and adult/Guardian(s) together during check in, the Carrier’s airport agent at the Boarding Area will manually seat them together.
  4. If a manual intervention is not successful, the Carrier’s airport agent at the Boarding Area will ask for volunteers among the Guests to change seats.
  5. If no Guests volunteer, the Carrier’s airport agent at the Boarding Area will inform the flight attendant(s) to move Guests as able.
  6. If the flight attendant(s) are not able to seat the Child(ren) with their accompanying adult or Guardian, notwithstanding the above, the Flight Attendant will provide the Child with an Unaccompanied Minor briefing.

Notwithstanding the above, the Carrier reserves the right to accommodate affected Guest(s) with seating in a comparable seat(s), or the best seat(s) available at the time, or to provide a non-refundable credit or refund for the Fees associated with the seat(s).

¥ Pursuant to CTA Decision No. 459-C-A-2014

(C) Changes and Cancellation of Reservations

A Guest may change or cancel a Reservation up to two (2) hours before the planned departure of the Flight.

    1. Changes and cancellations incur a fee as outlined in the chart below
       BasicEconoEconoFlexPremiumPremiumFlexBusinessBusinessFlex
      Cancel within 24 hours of booking (excluding flights departing within 24 hours) $0 $0 $0 $0 $0 $0 $0
      Cancel for travel departing in more than 60 days Non-Refundable, no changes are permitted, any unused ticket amount is not available for future travel credit. $25 $25 $25 $0 $100 $0
      Cancel for travel departing within 60 days and same-day flight changes at check-in Non-Refundable, no changes are permitted, any unused ticket amount is not available for future travel credit. $100 $100 $100 $0 $100 $0
      Name change Non-Refundable, no changes are permitted, any unused ticket amount is not available for future travel credit. $100 $100 $100 $0 $100 $0
      Cancellations (balance refunded to original form of payment) Not Available and any unused ticket amount is not available for future travel credit. Not Available Not Available Not Available $0 $100 $0

      All Travel Bank Credit shall include all amounts paid by the Guest in association with the Fare, including refundable Fees, Charges, Surcharges and Taxes. The Travel Bank Credit shall be valid for one year from the date of its creation.

    2. The Carrier will cancel Reservations of any Guest:
      • To comply with any government regulations; or,
      • Due to an Event of Force Majeure, or
      • When the Guest has failed to meet check-in requirements.
    3. Guests changing a Reservation:
      1. to a higher Fare product or Flight shall, in addition to the change fee, pay the difference in Fare.
      2. to a lower Fare product or Flight, the applicable change fee will apply, and any remaining difference:
      3. If booked directly through the Carrier shall be placed in a Travel Bank Account or refunded according to the Fare Type purchased, or when Fare paid with WestJet dollars, returned to the originating WestJet Rewards account.
      4. If booked with a third party, the funds may be forfeited subject to that entities terms and conditions.
    4. Guests cancelling a Reservation:
      1. will be refunded to the original form of payment for Reservations made within 24 hours of booking.
      2. will be charged a fee as per the above chart and the unused ticket amount will be refunded to future flight credit in the form of Travel Bank, for Reservations made after 24 hours of booking.
      3. for an Econo (Lowest) fare will not be eligible for a refund through Travel bank or original form of payment for Reservations made after 24 hours of booking.
    5. Early show

      Subject to availability, Guests wishing to change to an earlier Flight to the same Origin and Destination on the same day of travel must make their request at the Origin airport on the same day of travel. The following change fees shall apply:

      Fare level

      Fee

      Basic

      Not applicable - no changes are permitted

      Econo

      $100 CAD

      EconoFlex

      $100 CAD

      Premium

      $100 CAD

      PremiumFlex

      $0

      Business

      $0

      BusinessFlex

      $0

    6.  

      CONTACT CENTRE FEE: FOR BASIC ECONOMY BOOKINGS MADE ON OR AFTER DECEMBER 3, 2018, A FEE OF $15 PER BOOKINGS WILL APPLY. THE FEE WILL BE WAIVED FOR ANY GUEST WHO IS NOT ABLE TO USE AN AVAILABLE SELF-SERVE OPTION TO MAKE THE BOOKING. THE FEE IS NON-REFUNDABLE.

(D) Guest’s Responsibility

The Guest must arrive at the airport with sufficient time to complete check-in, government formalities, security clearance and the departure process while meeting the time limits detailed in (F) below. Flights will not be delayed for Guests who have not completed any of these pre-boarding requirements. This will be considered a no show by the Carrier.

The Carrier will not be liable for loss or expense due to the Guest’s failure to comply with this provision. Any amounts paid for the Ticket, including Fare, Fee, Charge, Surcharge, and Tax paid by a Guest or Guests are forfeited in the event the Guest(s) fail(s) to show up for a Flight.

(E) Failure to Occupy Seat

If the Guest does not occupy space which has been reserved by/for him/her and the Carrier is not notified of the cancellation of such Reservation up to and until the scheduled departure of that particular Flight, the Carrier will cancel all continuing or return Reservations held by the Guest and will not be liable for doing so other than to refund the Guest’s Ticket in accordance with the applicable Fare rule.

(F) Check-in Time Limits

1. Recommended check-in times

The cut-off times below may not represent the amount of time required to drop off Baggage and to go through security. Guests should arrive at the airport at least 90 minutes before a Flight.

2. Check-In Cut-Off Times

 

Online

Kiosk

Guest assistance

Available as early as

24 hours before your Flight's scheduled departure

24 hours before your Flight's scheduled departure

Three (3) hours before your flight's scheduled departure

Domestic cut-off time before scheduled departure

45 minutes

45 minutes

45 minutes

    1. Baggage will be accepted up to three (3) hours before departure. Checked Baggage is accepted until the Check-in Cut-Off Time for the Flight.
    2. Guests travelling with a pet should check in 30 minutes before the recommended check-in times.
    3. Guests travelling with oversized or overweight Baggage must check in 30 minutes before the Check-in Cut-Off Time listed above.
    4. Guests are required to be at the departure Boarding Area 40 minutes before the scheduled time of departure.
    5. The check-in counter may not be open until three hours before departure at some locations.

If the Guest fails to meet the time limits specified in the above chart, the Carrier may reassign any pre-reserved seat and/or cancel the Reservation of the Guest and the Carrier may not be able to transport the Guest’s Baggage. The Carrier shall face no liability due to the Guest’s failure to comply with this provision.

Note: In the case of Code-share, Guests are advised that the Reservations rules applicable to their transportation are those of the carrier identified on your Ticket and not of the carrier operating the Flight.

Note: It is recommended that the Guest provide the Carrier with a point of contact (e-mail address and/or telephone numbers) in case the Carrier must communicate with the Guest prior to his/her departure or at any point during the Guest’s itinerary. The Carrier shall make a reasonable effort to inform its Guests of any delays or schedule changes.

(A) General

Stopovers will be permitted under the following conditions:

  1. Stopovers must be arranged with the Carrier in advance and specified on the Ticket.
  2. Specific Fare rules may not permit stopovers or limit the number of stopovers allowed or there may be an additional charge for stopovers based on the Fare purchased by the Guest. Refer to the rule applicable to the Fare in question for further information.
  3. If a portion of a journey is travelled by surface transportation, a stopover will be deemed to have taken place for such transportation.
  4. A deliberate interruption of a journey for more than 4 hours will constitute a stopover.

1. Applicability

This rule is applicable to all interline itineraries issued on a single Ticket whose Origin or ultimate Ticketed Destination is in Canada.

This establishes how the Carrier will determine which Baggage rules apply to any Guest’s entire interline itinerary.

For the purposes of Interline Agreement Baggage acceptance:

  1. the carrier whose designator code is identified on the first segment of the passenger’s interline Ticket will be known as the selecting carrier.
  2. any carrier who is identified as providing interline transportation to the passenger by virtue of the passenger’s Ticket will be known as a participating carrier.

2. Baggage Rule Determination by Selecting Carrier:

Checked Baggage

The Carrier will apply the Most Significant Carrier rules, as determined by IATA Resolution 302 as conditioned by the CTA, in order for that Carrier’s Baggage rules, as established in its Tariff, to apply to the entire interline itinerary.

The carrier identified will be known as the selected carrier.

Carry-On Baggage

Each operating carrier’s Unchecked Baggage Rules will apply to each Flight segment in an interline itinerary. Notwithstanding, the Unchecked Baggage charges that will apply to the entire interline itinerary will be those of the Selected Carrier.

  1. Guest’s special status
    • The Baggage rules determined by the Selected Carrier at the beginning of a Guest’s itinerary will determine what entitlements the Guest is eligible for.
  2. Stopovers
    • The Baggage rules determined by the Selected Carrier at the beginning of a Guest’s itinerary will determine whether a Guest’s Baggage allowance and charges may be applied at each Checked point or whether it is the Carrier’s policy to apply the charges only one time in each direction.
  3. Embargoes
    • Embargoes applicable to any Operating Carrier participating in an interline itinerary will be taken into account when determining the Baggage Rules and charges that apply to the Guest’s travel.

(C) Baggage Rule Application by Participating Carrier

Where the Carrier is not the Selected Carrier on an Interline Itinerary but is a Participating Carrier that is providing transportation to the Guest based on the Ticket issued, the Carrier will apply as its own the Baggage Rules of the Selected Carrier throughout the interline itinerary.

(D) Disclosure of Baggage Rules

Summary Page at the end of an Online Purchase and E-Ticket Disclosure

  1. Upon purchase of a Flight, the Guest shall receive an E-Ticket from the Carrier which will set out provisions related to further rules and regulations, including those rules related to first and second Checked Baggage and Unchecked Baggage. The information provided on the E-Ticket will reflect the Baggage rules of the Selecting Carrier. Specifically,
  2. The Carrier will disclose the following information:
  3. the name of the carrier whose Baggage Rules apply;
  4. the Guest’s free Baggage allowance and/or applicable fees;
  5. size and weight limits of the Baggage, if any;
  6. the terms or conditions that would alter or impact a Guest’s standard Baggage allowances and charges (e.g. frequent flyer status, early check-in, pre-purchasing Baggage allowances with a particular credit card);
  7. the existence of any embargoes that may be applicable at some point during the Guest’s itinerary; and,
  8. the application of Baggage Rules and charges (i.e., whether they are applied once per direction or if they are applicable at each stopover point).
  9. The Carrier will provide this information in text format on the Guest’s e-Ticket confirmation. Any fee information provided for Unchecked Baggage and the first and second Checked Baggage will be expressed as specific charges (i.e., not a range).

Web site Disclosure

The Carrier discloses on its Web site a complete and comprehensive summary of all of the Carrier’s own Baggage Rules, including information concerning:

  1. The maximum weight and dimensions of Guest Baggage, if applicable, both Checked and Unchecked;
  2. The number of Checked and Unchecked Guest Baggage that can be transported and the applicable charges;
  3. Excess and oversized Baggage charges;
  4. Charges related to check in, collection and delivery of Checked Baggage;
  5. Acceptance and charges related to special items, e.g. surf boards, animals, bicycles, etc.;
  6. Baggage provisions related to prohibited or unacceptable items, including embargoes;
  7. Terms or conditions that would alter or impact the Baggage allowances and charges applicable to Guests (e.g. frequent flyer status, early check in, pre-purchasing Baggage allowances with a particular credit card); and,
  8. Other rules governing treatment of Baggage at stopover points, including Guests subject to special Baggage allowances or charges.

(A) Applicability

This rule applies transportation of Baggage and interline transportation of Baggage where the Carrier is selected to apply its own Baggage rules to an entire interline itinerary. The Carrier will only transport goods to the Destination of the Flight. All Checked Baggage must have a Baggage Identification Tag. All Unchecked Baggage should have a tag with the Guest’s name, address and telephone number.

A particular piece of Baggage, Checked or Unchecked, will not be considered to be the property of more than one person.

Unchecked Baggage, including personal items, will be considered to be property of the Guest who is in possession of the Baggage at the time of embarkation.

(B) General Conditions of Acceptance of Checked and Unchecked Baggage

The Carrier reserves the right to refuse to board or transport any goods which, in the Carrier’s sole discretion, are not appropriately packaged for Flight or which are otherwise unsuitable for Flight for any reason, including the weight, size or character of the good or to otherwise prohibit the use of such good on the aircraft.

The Carrier will generally accept for transportation as Baggage, any good that is necessary or appropriate for the wear, use, comfort, or convenience of the Guest for the purpose of the trip, subject to the following:

1. Checked Baggage

  1. Once the Carrier takes possession of the Guest’s Checked Baggage, the Carrier will issue a Baggage identification tag for each piece of Checked Baggage. A portion of this tag will be provided to the Guest and each bag will be affixed with the corresponding remaining portion of the tag.
  2. Checked Baggage will be carried on the same aircraft as the Guest unless the Baggage is delayed or the Carrier decides that it is impractical to carry the Baggage on the same aircraft. In case of delay, the Carrier will take necessary steps to inform the Guest on the status of the Baggage and arrange to deliver the Baggage to the Guest as soon as possible unless applicable laws require the presence of the Guest for customs clearance.
  3. For lap-held Infants, the Carrier permits up to two (2) pieces of Infant equipment (for example, an approved Infant restraint system, playpen, or stroller). For children or an Infant in a confirmed seat, the Carrier will permit the free Checked Baggage of one (1) piece of child/Infant equipment (for example, an approved child restraint system, playpen or stroller).
  4. The carriage of all goods are subject to the space and weight limitations of the aircraft and the Carrier’s per Guest Unchecked policy and Checked Baggage policy under the provisions of the Carrier’s Operations and Procedures Manual.

The Carrier accepts (based on available space):

    1. A first, second, third or fourth piece of Checked Baggage within the weight and size limits outlined in this section will be charged according to the fee tables below with the exception of Guests (excluding Infants) travelling with WestJet Encore Ltd. or WestJet Link which has a limit of three (3) total Checked Baggage.
    2. Checked Baggage may weigh up to 23 kg (50 lbs) with combined length + width + height dimensions of 157 cm (62”).
    3. Baggage shall be considered oversized where any of the dimensions exceed of 157 cm (62 inches) but not exceeding 203 cm (80 inches). This Baggage will be accepted to/from most destinations, subject to the fees in the tables below.Baggage with combined dimensions exceeding 203 cm (80 inches) will not be accepted for transport.
    4. Baggage shall be considered to be overweight Baggage when it weighs more than 23 kg (50 lbs) but does not exceed 45 kg (100 lbs). Overweight Baggage will be accepted to/from most destinations, subject to the fees in the tables below.
    5. Combined excesses: An item of Baggage that exceeds the Baggage allowance, is oversize or overweight will be subject to all applicable combinations of fees.

For bookings made before August 24th guests are required to pay Baggage fees as outlined below for each Fare Type:

FARE TYPEFIRST NOTE 2/3SECOND NOTE 2/3THIRD NOTE 2/3/4
FOURTH NOTE 2/3/4/5
ECONO FARE NOTE 6 $25 $35 $100 (PER ITEM)
ECONOFLEX FARE NOTE 6 $0 $35 $100 (PER ITEM)
PREMIUM, PREMIUMFLEX FARE NOTE 6 $0 $0 $100 (PER ITEM)
WESTJET VACATIONS TRAVEL OUTSIDE OF CANADA/U.S. $0 $35 $100 (PER ITEM)
WESTJET VACATIONS NOTE 6/7 $25 $35 $100 (PER ITEM)
WESTJET RBC WORLD ELITE MASTER CARD PRIMARY CARDHOLDERS $0 $35 $100 (PER ITEM)
SILVER MEMBERS NOTE 8 $0 $35 $100 (PER ITEM)
EXCESS VALUATION $10 (PER ITEM)    

 

For bookings made after August 24th guests are required to pay Baggage fees as outlined below for each Fare Type:

FARE TYPEFIRST NOTE 2/3SECOND NOTE 2/3THIRD NOTE 2/3/4
FOURTH NOTE 2/3/4/5
BASIC For bookings and travel after December 3, 2018
$60 CAD/USD

For Tickets issued after August 28th, 2018 for travel after October 1, 2018
$30 CAD/USD
$50CAD/USD $100 CAD/USD (PER ITEM)
ECONO FARE NOTE 6 $30 CAD/USD $50CAD/USD $100 CAD/USD (PER ITEM)
ECONOFLEX FARE NOTE 6 $0 $50CAD/USD $100 CAD/USD (PER ITEM)
PREMIUM, PREMIUMFLEX, BUSINESS, BUSINESSFLEX FARE NOTE 6 $0 $0 $100 CAD/USD (PER ITEM)
WESTJET VACATIONS TRAVEL OUTSIDE OF CANADA/U.S. $0 $50CAD/USD $100 CAD/USD (PER ITEM)
WESTJET VACATIONS NOTE 6/7 $30 CAD/USD $50CAD/USD $100 CAD/USD (PER ITEM)
WESTJET RBC WORLD ELITE MASTER CARD PRIMARY CARDHOLDERS $0 $50CAD/USD $100 CAD/USD (PER ITEM)
SILVER MEMBERS NOTE 8 $0 $50CAD/USD $100 CAD/USD (PER ITEM)
EXCESS VALUATION $10 CAD/USD (PER ITEM)    

 

Please note, we do not accept Checked Baggage fees via our Contact Centre. You will be able to add Baggage on applicable Flights through check-in online or at an airport kiosk.

2. Sporting equipment

The Carrier shall collect additional fees for Checked sporting equipment. In all cases, the Baggage must contain the equipment noted.

 

Sporting Equipment exemptions

Oversize

Overweight

Fishing Rods

Exempt

$100 CAD/USD FOR TICKETS ISSUED AFTER DECEMBER 3, 2018 FOR TRAVEL AFTER DECEMBER 3, 2018

Golf clubs

Exempt

$100 CAD/USD FOR TICKETS ISSUED AFTER DECEMBER 3, 2018 FOR TRAVEL AFTER DECEMBER 3, 2018

Skis/snowboard

Exempt

$100 CAD/USD FOR TICKETS ISSUED AFTER DECEMBER 3, 2018 FOR TRAVEL AFTER DECEMBER 3, 2018

Hockey equipment

Exempt

Exempt

Football equipment

Exempt

Exempt

Ringette

Exempt

Exempt

Lacrosse

Exempt

Exempt

 

Firearms of any description shall be carried only with prior consent of the Carrier.

It is the Guest’s responsibility to ensure they have proper permits and documentation for transport to their Destination. Notwithstanding exemptions related to officers of the law, the firearms are required to be disassembled and packed in a suitable case.

3. Unchecked Baggage (Carry-on Baggage)

  1. Unchecked Baggage must be within the Carrier’s size and weight limits to be taken onboard the aircraft
  2. Each Guest may have one (1) piece of Unchecked Baggage (carry on item) and one (1) personal item.
  3. In all cases, the items may not exceed the applicable measurements outlined below:
  4. Unchecked Baggage: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
  5. Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
  6. Kennel: Maximum size of 41 cm x 21.5 cm x 25 cm (16 in. x 8.5 in. x 10 in.)
  7. In the interest of Guest safety within the cabin, the Carrier, in its sole discretion, may check any Unchecked (Unchecked) Baggage for any or no reason.
  8. All Unchecked Baggage must be stored in an overhead bin or placed completely under the seat directly in front of the Guest.
  9. Guests should contact the Carrier or review its Web site for more information about which objects are not suitable for carriage as Checked Baggage and will only be accepted for transportation in the Guest cabin of the aircraft upon prior agreement with the Carrier.

    ANY ITEM LARGER THAN THE CARRY-ON BAGGAGE SIZE AND ANY ITEM ABOVE THE CARRY-ON AND PERSONAL ITEM ALLOWANCE WILL BE CHECKED TO YOUR FINAL DESTINATION. FOR TRAVEL ON OR AFTER DECEMBER 3, 2018, A GATE CHECKED BAGGAGE FEE OF $100 CAD/USD WILL APPLY.

4. Transportation of Special Items

Some restrictions apply for the transport of Baggage on an itinerary e.g. oversized or overweight Baggage, such as, surfboards or animals, bicycles, etc. In these cases, any Participating Carrier in a Guest’s interline itinerary may apply these restrictions to the Guest’s travel based on that carrier’s Tariffs.

(D) Collection and Delivery of Baggage

  1. Only the Guest who was given a Baggage identification tag when the Carrier took possession of the Baggage is entitled to accept delivery of the Baggage.
  2. If the Guest claiming the Checked Baggage is unable to produce his/her portion of the Baggage identification tag and identify the Baggage by means of its Baggage identification tag, the Carrier must receive satisfactory proof that the Baggage belongs to the Guest in question before delivering the Baggage to the Guest.
  3. Acceptance of the Baggage without complaint, within the time limits stipulated, by the Guest in possession of the Baggage identification tag is evidence that the Carrier delivered the Baggage in good condition and in accordance with this Tariff.

(E) Excess Value Declaration Charge

The Guest may declare a value in excess of the applicable liability limits for the Checked Baggage and pay any excess value charges to the Carrier prior to departure at the point of check-in at the rate $10 of excess valuation to a maximum of $3,000 of excess valuation.

Note: This provision does not apply to aids for persons with a disability.

(See Rule 70(E) and 71(F))

(F) Items Unacceptable as Baggage

The following items are unacceptable as Baggage and will not be transported by the Carrier:

  1. Items which are forbidden to be carried by the applicable laws, regulations, or orders of any country to be flown from, to, or over.
  2. Items which are likely to endanger the aircraft or persons or property on board the These unacceptable items are specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations.
  3. Items, which in the Carrier’s opinion, are unsuitable for carriage because of their weight, size or character, for example, fragile or perishable items.
  4. Live animals except as provided in Rule 75, Acceptance of Animals (Service Dogs and Pets).
  5. Firearms and ammunition other than for hunting or sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes will be accepted as Checked Baggage provided the firearms are not loaded, the safety catch is in the “on” position and the firearms are suitably The carriage of ammunition is subject to the ICAO and IATA regulations mentioned in 2 above.
  6. The Guest shall not include in the Checked Baggage fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, samples, passports and other identification documents.
  7. Any other items deemed by the Carrier to be unacceptable from time to time.

The Carrier reserves the right to refuse to board or transport any goods, or to remove goods from the aircraft, if such refusal or removal is, in the Carrier’s sole discretion, necessary or desirable for reasons of the health or safety of the Guests, the Air Crew, or the aircraft, or is otherwise necessary or desirable to prevent violation of any applicable law, regulation or order of any governmental authority of those jurisdictions where the aircraft shall be flown from, to or over, or if the goods are inadequately or improperly packed.

(G) Right to Refuse Carriage of Baggage

  1. The Carrier will refuse to carry as Checked Baggage any Baggage that the Carrier has discovered to contain any unacceptable item mentioned above and when the Guest fails to provide the Carrier with prior notice for those items requiring such notice.
  2. The Carrier will, at its sole discretion, refuse to carry any Baggage because of its size, shape, weight or character.
  3. The Carrier will refuse to carry Checked Baggage if it determines that the Baggage has not been properly and securely packed in suitable suitcases or containers.

Note: This provision does not apply to aids for persons with a disability.

(H) Right of Search

The Carrier may request the Guest to permit a search to be conducted of his/her person and Baggage. The Carrier may search Baggage in the Guest’s absence. The purpose of any search is to ensure aircraft and Guest safety, security and to determine whether the Guest is in possession of or the Baggage contains items mentioned in (F) above or any arms or ammunition which have not been presented to the Carrier. If the Guest refuses to comply with the request for search, the Carrier may refuse to carry the Guest and/or his/her Baggage.

Part III – At the Airport/During Travel

(A) General

  1. Infants and Children, accompanied in the same cabin by a Guest 12 years of age or older, will be accepted for transportation.
  2. Persons entrusted with the care of Infants and Children must be capable of discharging this duty.

Infants

  1. Infants do not require a seat but require a Ticket. If the Infant does not occupy a seat, then the Infant must be held on the lap of an accompanying Guest 12 years of age or older.
  2. Only one Infant may be held in the lap of an accompanying Guest.
  3. No single Guest shall be responsible for more than one Infant whether the Infant is held on the lap of an accompanying Guest or a seat has been purchased for the Infant and the Infant is secured in an approved child restraint system (car seat).
  4. An Infant at the time of departure but reaching his/her second birthday during the continuing/return Flight(s) will require a seat and must pay the applicable Fare for the continuing/return Flight(s).
  5. Infants occupying a seat must be properly secured in a Transport Canada or United States Federal Aviation Administration (FAA) approved child restraint device.

Children

  1. All Children, two years of age or older, must be have a Ticket and be assigned a seat.
  2. All Minors, 12 years of age or older, will be able to travel unaccompanied without supervision and will be considered to be an adult for Fare purposes.
  3. All Minors, 12 years of age or older, may accompany other Infants and Children under 12 years old and will be considered as adults for the purposes of travel and will be charged the applicable adult Fare.

(B) Acceptance of Infants and Children

 

Age

Accepted

Conditions

9 days to 23 months (Infant)

Yes

Only one Infant is permitted per adult Guest. The Infant may travel free of charge when the Infant is held on an accompanying Guest’s lap.

An Infant for whom a seat is purchased must be properly secured in an approved child restraint device and will be assessed the applicable Fare.

2 to11 years old (child)

Yes

These Guests must be either supervised by a Guest of 12 years or older or use the Carrier’s Unaccompanied Minor services. (See Rule 65, Unaccompanied Minors)

The use of an approved child restraint device is optional for Children aged two and up.

12 years and older

Yes

These Guests are eligible to travel unaccompanied and unsupervised. Furthermore, they may accompany Infants/Children 9 days to 11 years old.

 

Note: In the case of Code-share, Guests are advised that the acceptance of children rules applicable to their transportation are those of the carrier identified on your Ticket and not of the carrier operating the Flight.

(C) Documentation

  1. For travel within Canada, Guests under 18 years of age must carry identification such as a passport; an Original birth certificate or a non-government ID, e.g. student card.
  2. In addition to the above, the Carrier may require presentation of the following documents when Children are accompanied by an adult:
    • Documents establishing legal custody;
    • Parental consent letter authorizing travel;
    • Death certificate if one parent is deceased;
    • Any other documentation required by the country of Destination.

(A) General

  1. The Carrier offers a supervision service called the Unaccompanied Minor Service (UM Service) for all Minors who have achieved the minimum age. This service is either mandatory or optional, depending upon the age of the minor.

(B) Age Restrictions

  1. Minors under eight years of age are not eligible to use the UM Program and must always be accompanied by a person aged 12 or older when travelling. The person aged 12 or older must not be travelling under the UM service.
  2. Minors aged between eight and 11 years of age may only fly unaccompanied if they are using the UM Program, outlined below.
  3. Minors from age 12 up to a maximum of 17 years of age may also use the UM Program. All travel restrictions, conditions and fees applicable to the UM Program will apply.

(C) Travel Restrictions

The UM Service is available on:

  1. non-stop Flights; or
  2. direct domestic Flights (a direct Flight makes a stop but there is no change of aircraft).

(D) Fares and Charges

  1. Unaccompanied minors travelling on the UM Service provided by the Carrier will be subject to the applicable Fare.
  2. A non-refundable charge of $100 per Minor, in each direction, will be applied for using the UM Service.
  3. The charge is subject to applicable taxes.

(E) Conditions of Application for Unaccompanied Travel

  1. Bookings under the UM Program should be made at least 24 hours prior to departure. The Carrier will make reasonable efforts to accommodate requests not made within this time limit.
  2. The Minor must be brought to the airport of departure by a Guardian who remains with the Minor until the Carrier starts providing supervision. The Guardian and the unaccompanied Minor must have government issued photo identification. The Guardian will complete all the required documents which include providing the Carrier with satisfactory evidence that the Minor will be met at the airport of arrival by another Guardian, whether a parent or other responsible adult. The Guardian who will be meeting the unaccompanied Minor at the airport of arrival must have government issued photo identification which will allow the Carrier personnel to identify this person as the appropriate person designated to meet the Minor.
  3. The Guardian will be required to remain at the airport of departure for 15 minutes after the aircraft has departed.
  4. In case of emergency, the Guardian must provide the Carrier with the name and phone number of a person who can be contacted and will be available during the time the Minor is in the Carrier’s care.
  5. In the event of a Flight diversion or irregular operating process, the Minor will be provided supervision by the Carrier until he/she is met at their Destination. If requested by a Guardian identified on the required documentation the Carrier will return the Minor to the Origin.
  6. Once the Minor is under the Carrier’s care, the Minor will be provided supervision by the Carrier until he/she is met by a Guardian who can confirm to Carrier personnel by means of photo identification that they are one of the person(s) designated on the required documentation as being a Guardian of the Minor.
  7. Confirmed Reservations must be booked for unaccompanied Minors.
  8. Minors that require assistance in taking required medication, who have an allergy that requires them to carry an epinephrine auto-injector, who require a special service code (SSR) of DEAF or BLND, or have a disability that may hinder their safety or security if they are not travelling with a familiar Guardian will not be accepted for travel unaccompanied.
  9. A Minor will not be accepted for the UM Program where they have previously caused an onboard issue, for reasons including behavioral, emotional or medical, where intervention by the Air Crew or a diversion resulted.

(F) Carrier’s Limited Responsibility

With the exception of the service specifically provided to an Unaccompanied Minor in this rule, the Carrier will not assume any financial or Guardianship responsibilities for the Unaccompanied Minor beyond those applicable to an adult Guest.

  1. The Carrier does not accept Unaccompanied Minors (considered under the age of 12 for the purposes of this section) for transport on any portion of Flights operated by one of the Carrier’s Code-share or interline partners.
  2. The Carrier accepts a maximum of four (4) Minors under the UM Program per Flight, and in the event of situations where more than four (4) Minors are scheduled to travel, the Carrier may, in its sole discretion, re-accommodate the last Minor booked under this program to the next available Flight.

In the case of Code-share, Guests are advised that the carriage of persons with a disability rules applicable to their transportation are those of the carrier identified on your Ticket and not of the carrier operating the Flight.

(A) Acceptance for Carriage

The Carrier will make every effort to accommodate a person with a disability and will not refuse to transport a person solely based on his/her disability.

(B) Acceptance of Declaration of Self-Reliance

Carrier will accept a person’s declaration of self-reliance, will not refuse to provide transportation to a person with a disability, and will not impose any special conditions on the carriage of a person with a disability, except in the following circumstances:

  1. Carrier may refuse to provide transportation to any person on the basis of safety.
  2. Carrier may refuse to provide transportation to any person if carriage of that person would result in the violation of any applicable law.
  3. Carrier reserves the right to require clearance, as a condition of travel, in accordance with procedures established by Carrier, if the transportation of a person involves any unusual risk or hazard to the Guest or to other persons (including, in the case of a pregnant Guest, unborn children), for the purpose of determining whether the person requires an Attendant by reason of the provisions of this Rule or for the purpose of determining whether the person qualifies for additional or special seating pursuant to the provisions of this Rule.

See also: Rule 105(A)6.(d), Refusal to Transport, Guest’s Condition, Medical clearance

(C) Medical Clearance

The Carrier may, using its reasonable discretion, determine that a person with a disability requires medical clearance where their safety or well-being, in terms of such things as assistance with eating, using the washroom facilities, or that of other Guests is in question.

See also: Rule 105(A)6.(d), Refusal to Transport, Guest’s Condition, Medical clearance

(D) Advance Notice

Where a Guest requests a service set out in this rule at least 48 hours prior to departure, the Carrier will provide the service. Such requests should be made by the Guest at the time of Reservation, and as far in advance of travel as possible. The Carrier will make a reasonable effort to accommodate persons with a disability who fail to make Reservations 48 hours in advance.

The Guest shall advise the Carrier of the nature of his/her disability and the nature of the assistance required. Guests requesting travel under the Carrier’s One Person One Fare program or Medical Seating Program must submit their application according to the timeline outlined on the Carrier’s website.

(E) Seating Restrictions and Assignments

When a person identifies the nature of his or her disability, the Carrier will provide the Guest an appropriate seat assignment.

Guests with a disability will not be permitted to occupy seats in designated emergency exit rows, bulkhead aisle seat, or otherwise in accordance with applicable safety-related rules and regulations.

Guests with disabilities and their attendants, who will meet the persons’ disability-related needs, will be seated together.

The number of Guests with a disability on a single Flight may be limited based on Guest safety considerations, aircraft specifications, and airport handling facilities available at departure or arrival airports.

For services provided by WestJet Link, there is a ban on cats carried as pets in the aircraft cabin on which a person with a disability as a result of their allergy to cats is travelling. Thus if, at the time of reservation by a person with a disability as a result of their allergy to cats who requires accommodation, there are no confirmed passengers travelling with cats, any subsequent requests to carry a cat in the cabin would be denied. Conversely, following a reservation by a person travelling with a cat, persons with a disability as a result of their allergy to cats could not be accommodated on that flight. Assistance with alternate arrangements will be offered as applicable. Please also see Rule 75 Acceptance of Animals (Service Dogs and Pets).

(F) Acceptance of Aids

In addition to the regular Baggage allowance, the Carrier will accept, without charge, as priority Checked Baggage, mobility aids, including:

    1. wheelchairs and scooters with non-spillable dry cell batteries, including lead acid, with terminals disconnected and taped;
    2. the Guest will arrange for wet cell batteries from wheelchairs and scooters to be packaged in an approved leak proof container. The Carrier will be responsible for the disconnection and reconnection of any terminals;
    3. scooters shall be required to be Checked in and the Guest shall transfer to a wheelchair provided by the Carrier. Adequate time is needed to disconnect/connect and dismantle and reassemble the scooter before and after the Flight and the Carrier shall make best efforts to perform this task in a timely manner;
    4. other mobility aids: the Carrier will accept walkers, canes, crutches, prostheses, communication devices and other medical devices at no extra charge and in addition to the Baggage allowance. Walkers, crutches and canes may be retained by the Guest while in Flight provide that the device can be stowed in an approved location without exceeding the weight limit for the most appropriate area of the aircraft, and the device does not obstruct access to safety equipment, exits or the aisle.
      1. If a mobility aid is damaged or lost, the Carrier will provide a suitable temporary replacement without charge as soon as possible. If a damaged aid can be repaired, the Carrier will arrange, at its expense, for the prompt and adequate repair of the aid and return it to the Guest as soon as possible.
      2. If a damaged aid cannot be repaired or is lost and cannot be located, the Carrier will, at its discretion, replace it with an identical aid satisfactory to the Guest, or reimburse the Guest for the replacement cost of the aid.
      3. The Carrier will ensure that services are provided to persons with a disability when a request for such services is made at least 48 hours prior to departure and will make reasonable efforts to accommodate requests not made within this time limit. Services to be provided upon request will include:
        1. assisting with registration at the check-in counter;
        2. assisting in proceeding to the Boarding Area;
        3. assisting in boarding and disembarking;
        4. assisting in stowing and retrieving Baggage;
        5. assisting in moving to and from an aircraft lavatory;
        6. assisting in proceeding to the general public area or, in some cases, to a representative of another carrier;
        7. transferring a person between the person’s own mobility aid and a mobility aid provided by the Carrier;
        8. transferring a person between a mobility aid and the person’s Guest seat;
        9. providing limited assistance with meals and inquiring periodically during a Flight about a person’s needs; and
        10. briefing individual Guests with a disability and their escorts on emergency procedures and the layout of the cabin.
      4. Acceptance of Mobility Aids

        The Carrier will permit the Guest who uses a manually operated wheelchair to remain in the wheelchair:

        1. until the person reaches the Boarding Area;
        2. where facilities permit, while the person is moving between the terminal and the door of the aircraft; and
        3. where space and facilities permit, while the person is moving between the terminal and the aircraft.

Where space permits, the Carrier will, without charge, permit the person to store a manually operated folding wheelchair and small aids in the Guest cabin during the Flight. Mobility aids will be the last items to be stowed in the aircraft hold and the first items to be removed. Guests travelling on WestJet Encore Ltd. or WestJet Link will have their wheelchairs stored in the aircraft’s cargo hold and made available after the Flight.

In addition to the Baggage allowance, the Carrier will accept for transportation without charge, to a maximum of two Guests per Flight, with each able to bring up to two (2) Carrier approved oxygen cylinders containing gaseous oxygen only for personal use onboard the aircraft. The Guest is required to provide a doctor's certificate or note stating they are acceptable for travel. Guests should also verify with their physician or oxygen supplier that their oxygen supply will last for the duration of the Flight.

(G) Manually Operated Wheelchair Access

The Carrier will permit the person who uses a manually operated wheelchair to remain in the wheelchair:

      1. until the person reaches the Boarding Area;
      2. where facilities permit, while the person is moving between the terminal and the door of the aircraft;
      3. where space and facilities permit, while the person is moving between the terminal and the Guest seat.

(H) Service Dogs

The Carrier will accept for transportation, without charge, a service dog required to assist a Guest with a disability provided that the dog is properly harnessed and certified in writing as having been trained by a professional service dog institution. The Carrier will assign a seat(s) at no additional fare if requested outside of 48 hours from scheduled departure time, to the Guest which provides sufficient space for the Guest and the service dog and the Carrier will permit the service dog to accompany the Guest on board the aircraft and to remain on the floor at the Guest’s seat. Where there is insufficient floor space in the seat row of the Guest’s seat, the Carrier will permit the service dog to remain on the floor in an area where the Guest can still exercise control over the dog.

See also: Rule 75, Acceptance of Animals (Service Dogs and Pets), and for provisions related to limitations of liability regarding Service Dogs, refer to Rule 120(B)4., Service Dogs or Rule 121(B)4., Service Dogs

(I) Services to be Provided to Persons with Disabilities

      1. The Carrier will ensure that services are provided to persons with a disability when a request for such services is made at least 48 hours prior to departure, and will make reasonable efforts to accommodate requests not made within this time limit. Services to be provided upon request will include:
        1. Assisting with registration at the check-in counter;
        2. Assisting in proceeding to the Boarding Area;
        3. Assisting in boarding and deplaning;
        4. Assisting in stowing and retrieving Unchecked Baggage and retrieving Checked Baggage;
        5. Assisting in moving to and from an aircraft lavatory;
        6. Assisting in proceeding to the general public area or, in some cases, to a representative of another carrier;
        7. Transferring a person between the person’s own mobility aid and a mobility aid provided by the Carrier;
        8. Transferring a person between a mobility aid and the person’s Guest seat;
        9. Inquiring periodically during a Flight about a person’s needs; and
        10. Briefing individual Guests with a disability and their attendant on emergency procedures and the layout of the cabin.
      2. Attendant/Assistant
        1. Carrier may require that an Attendant accompany a Guest with a disability as a condition of providing transportation if the Guest is not able to care for all his/her physical needs during the Flight and requires special or unusual attention beyond that afforded to the general public.
        2. Carrier may require that an Attendant accompany a Guest with a disability as a condition of providing transportation if Carrier determines that such an Attendant is essential for safety in the following circumstances:
          1. When the Guest, because of a mental or cognitive disability, is unable to comprehend or respond to safety related instructions;
          2. When the Guest has impairments which affect both his/her hearing and vision with such severity that the Guest is not able to establish a means of communication with the Carrier’s personnel sufficient to receive, assimilate and respond to safety related instructions;
          3. When the Guest has mobility impairment as severe as to be unable to assist in his/her own evacuation or don an oxygen mask in the case of a decompression.
        3. In circumstances where an Attendant is required by reason of the provisions of this Rule, the Carrier will not charge a Fare for the seat occupied by the Attendant.
        4. In circumstances where a Guest requires extra seating to accommodate the Guest’s disability, the Carrier will charge a Fare for only one seat, regardless of the number of seats required to accommodate the person’s disability.

(J) Boarding and Deplaning

Where a person with a disability requests assistance in boarding or seating or in stowing Unchecked Baggage, the Carrier will allow the person, upon request, to board the aircraft in advance of other Guests where time permits. The Carrier may also require a person, even in the absence of a request to do so, to board the aircraft in advance of other Guests in order that it has sufficient time to provide the requested assistance.

If requested, the Carrier and airport authorities will make arrangements for assisting persons with disabilities with outbound/inbound governmental clearance and with Baggage delivery.

(K) Communication and Confirmation of Information

Announcements to Guests concerning stops, delays, schedule changes, connections, onboard services and claiming of Baggage will be made in visual, verbal and/or written format to persons with a disability who request such a service.

The Carrier will supply a written confirmation of services that it will provide to that person.

Modification to reflect that pre-boarding can occur upon request of the person with a disability as well as a requirement by the carriers.

The Carrier will ensure that instructions relating to special handling requests from persons with a disability are passed on to the Flight attendants along with other special instructions.

(L) Inquire Periodically

When persons in wheelchairs who are not independently mobile are waiting to board an aircraft, the Carrier will inquire periodically about their needs upon request, and shall attend to those needs where the services required are usually provided by the Carrier.

Note: In the case of Code-share, Guests are advised that the acceptance of animals rules applicable to their transportation are those of the carrier identified on your Ticket and not of the carrier operating the Flight.

Animals accepted as Checked Baggage are cats, dogs, hedgehogs, rabbits, chinchillas, birds and guinea pigs. Live fish are not accepted as Guest Checked Baggage.

The Carrier does not accept endangered species or the remains from endangered species, as listed on Environment Canada's website under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). The Carrier does not accept trophies or remains for carriage from any of the five big game animals (cape buffalo, elephants, leopards, lions, or rhinoceros).

The Carrier will accept antlers and horns from game hunted in season with appropriate permits. These items are permitted in Checked Baggage only, as part of a Guest's Checked Baggage Rules and must meet the weight and size guidelines. All applicable Checked Baggage fees will apply. These items must be packaged to avoid damaging other Baggage and be:

  1. packed in a leak-proof, hard shell container;
  2. completely free of raw meat, blood or noticeable odour; and
  3. padded (antlers and horn tips) to prevent punctures to the container and/or other Baggage.

In addition to embargoes related to restrictions from quarantine, peak travel periods and extreme temperatures, the Carrier only accepts a maximum of three (3) kennels and six (6) animals per Flight in Checked Baggage. Flights provided by WestJet Encore Ltd. or WestJet Link have a maximum capacity of one (1) kennel and two (2) animals per Flight.

Note – acceptance of the pet for carriage on a specific flight may not always be possible as a result of the accommodations for persons with disabilities. Please see Rule 71 Carriage of Persons with disabilities for more details.

Only hard sided and Carrier approved kennels will be accepted in Checked Baggage.

(A) General

  1. Arrangements must be made at least 48 hours in advance with the Carrier before any animal will be accepted for carriage as either Checked or Unchecked Baggage.
  2. The Carrier will accept for carriage animals/pets, as either Checked or Unchecked Baggage provided the animal(s) is/are accompanied by a Guest, in compliance with the IATA Live Animal Regulations.
  3. Animals must be contained in a clean, leak/escape proof cage or container/kennel with adequate space for the comfort of the animal. The cage or container/kennel must be approved by the Carrier.

Note: This provision does not apply to service dogs accompanying Guests with a disability or search and rescue dogs accompanied by handlers.

  1. An animal and its container will be considered excess Baggage and the applicable charges will apply.

Note: This provision does not apply to service dogs accompanying Guests with a disability or search and rescue dogs accompanied by handlers. Service dogs will be carried free of charge (see (D) below).

  1. The Guest assumes full responsibility for the animal. Before the animal is accepted for carriage, the Guest must make all necessary arrangements to obtain valid health and vaccination certificates, entry permits and other documents required by countries, states or territories for entry or transit. In the absence of such documentation, the animal will not be accepted for carriage.
  2. When travel involves more than one carrier, the Guest should verify the policy of each carrier involved in the itinerary and ensure that the requirements of each carrier have been met and that each carrier is aware and has agreed to carry the animal on its own aircraft.
  3. The animal must be harmless, inoffensive, odourless, and require no attention during transit.
  4. The Carrier reserves the right to deny the transportation of the animal for any or no reason.
  5. The Carrier will not be responsible in the event of loss, delay, injury, sickness or death of such animal. Exception: should an injury to or death of a service animal result from the negligence of the Carrier's representatives, the Carrier's liability will be limited to the Baggage limits.
  6. For safety reasons, the Carrier will not accept an animal for carriage if the animal is less than 8 weeks old, pregnant or in-heat.
  7. If the animal is sedated, the Guest must present a veterinarian’s note at check in stating the animal is fit to fly.
  8. The Carrier shall deny carriage of animals during specified restriction periods.
  9. The Carrier does not provide a kennel rental or purchase service.

(B) Animals as Checked Baggage

  1. The number of animals carried is limited by aircraft type.
  2. Due to climatic conditions, animals will not be accepted during certain periods of the year. These black-out periods will be posted on the Carrier’s Web site or may be ascertained by contacting the Carrier.
  3. The maximum allowable weight of a kennel (including the animal) is 160 lbs. (72.5 kg). The maximum size of a kennel is 40 in. x 27 in. x 30 in. or 101 cm x 68 cm x 76 cm.
  4. Charges: The charge for transportation of the animal and container/kennel as Checked Baggage is $75 one-way.

Note: This provision does not apply to service dogs accompanying Guests with a disability or search and rescue dogs accompanied by handlers.

(C) Animals in Cabin

  1. Only one cat or dog, per Guest may be accepted for carriage in the cabin. Other species of animals may be acceptable for carriage in the cabin as assessed on a case by case basis.
  2. The number of animals carried in the cabin is limited to between 2 and 4 animals per Flight depending on the aircraft type (not including service dogs or emotional support dogs).
  3. The maximum size permitted for the in-cabin animal container/kennel (length + width + height) must not 41 cm length x 21.5 cm height x 25.4 cm width (16 inch length x 8.5 inch height x 10 inch width). If the animal’s kennel exceeds size restrictions, but meet the restrictions for travel as Checked Baggage, the Carrier may accept the animal as Checked Baggage on a space available basis.
  4. Only soft sided kennels that will fit under the aircraft seat will be accepted. The container must remain sealed from time of entry into the aircraft until after disembarking.
  5. The in-cabin container/kennel must be stored under the seat directly in front of the Guest.
  6. The in-cabin animal and container/kennel is carried in lieu of Unchecked Baggage (Unchecked Baggage).
  7. The animal must remain in the container/kennel for the entire duration of the journey. The kennel must remain sealed.
  8. Check-in cut-off time with an animal is 30 minutes in advance of the recommended check in time. Animals Checked in after this time will be denied.
  9. The Carrier may request a Guest with an in-cabin animal to change seats after boarding to accommodate other Guests with allergies.
  10. Charges: The charge for transportation of an animal (except for Service Animals) and container/kennel in the Guest cabin is $75 prior to December 3, 2018 and $150 for tickets issued after December 3,2018 for travel after December 3, 2018 each way, plus applicable taxes.

Note: This provision does not apply to service dogs accompanying Guests with a disability or search and rescue dogs accompanied by handlers.

(D) Service Dogs

  1. The Carrier will accept for transportation, without charge, a service dog required to assist a person with a disability on Flights wholly operated by the Carrier, provided that the dog is properly harnessed and certified as having been trained by a professional service dog institution. The dog may not occupy a seat in the aircraft; however the Carrier will ensure there is sufficient space for the dog. For the comfort of all Guests, the Carrier staff will determine, in consultation with the person with a disability, where the person and service dog will be placed. The Carrier recommends a person travelling with a service dog book a of minimum 48 hours prior to departure, however, the Carrier will do all possible to accommodate bookings inside of 48 hours from departure.
  2. A maximum of 2 service dogs or 2 emotional support animals will be permitted per guest. Requests for more than 2 service dogs or more than 2 emotional support dogs will be considered on a case by case basis.

(E) Emotional Support Animals

  1. The carrier will accept for transportation, without charge, an emotional support dog required to assist a person with a disability mental or emotional disability on flights. Other species of assistive animals will be considered on a case by case basis at the carrier’s discretion. For travel with an emotional support dog, the passenger is required to fax three forms found on the carrier’s website:
  2. Medical/mental health professional form – stating the Guest’s need to travel with an emotional support dog and signed by their licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker, general practitioner); and,
  3. Veterinary health form – signed by the dog’s veterinarian confirming vaccinations are up-to-date; and,
  4. Confirmation of dog training – signed by the owner and/or trainer of the dog confirming the animal will behave appropriately in a public setting.
  5. The emotional support dog must remain on the floor at the person’s seat unless, with supporting documentation, the dog is required to be lap held to mitigate a disability in which case the dog cannot be larger than an average two-year-old child.
    1. The dog must remain under the control of the guest.

(A) General

  1. The Guest is responsible for obtaining all required travel documents (passports, visas, tourist cards, health certificates, or other appropriate and necessary identification) including those of any Children that are accompanied by the Guest.
  2. The Guest is responsible for complying with all laws, regulations, orders, demands, and travel requirements of countries to be flown from, into or through and also for complying with the instructions of the carriers concerned.
  3. The Carrier will not be liable for any help or information given either verbally or in writing to the Guest in good faith about proper travel documentation.
  4. The Carrier will not be liable to the Guest for any consequences resulting from the failure of the Guest to obtain the necessary travel documents or from the failure to comply with the laws, regulations, orders and/or demands of countries to be flown from, into or through.

(B) Travel Documents

  1. Prior to travel, the Guest must be prepared to submit for inspection to the Carrier all travel documents required by the countries concerned.
  2. The Carrier will have the right to make and retain copies of the travel documents presented by the Guest.
  3. As described in Rule 105, Refusal to Transport, the Carrier reserves the right to refuse transportation to any Guest who fails to present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries where travel is intended or whose travel documents do not appear to be in order.

(C) Fines, Detention Costs

  1. If the Carrier is required to pay any fine or penalty or has incurred any expense because the Guest was refused entry into a country by reason of her/his failure to comply with the laws, regulations, orders and/or requirements of that country or has failed to produce required travel documents, the Guest will reimburse the Carrier, on demand, any amount so paid or expenses incurred by the Carrier.
  2. A Guest found inadmissible either en route or at Destination will not be provided a refund by the Carrier.
  3. Due to the Guest’s inadmissibility into a country of transit or Destination, the Guest must pay the Carrier the applicable Fare to be transported from the country where entry was refused to the Original point of Origin or to an alternative Destination. The Carrier will apply to the payment of such a Fare any funds paid by the Guest to the Carrier for unused carriage, or any funds of the Guest in possession of the Carrier.

(D) Customs and Immigration Inspection

As required, the Guest must be present for the inspection of his/her Baggage by customs or other government officials.

The Carrier will not be liable for any loss or damage suffered by the Guest in the course of such inspection or through the Guest’s failure to comply with this requirement if the Guest’s Baggage was not in the charge of the Carrier.

(E) Security Inspection

The Guest shall submit to all necessary security checks by government, airport officials and by personnel of the Carrier.

(A) General

  1. The Carrier does not maintain, operate or provide ground transfer services between airports or between airports and city centres.
  2. Any effort by an employee, agent or representative of the Carrier in assisting the Guest to make arrangements for ground transfer service shall in no way make the Carrier liable for the acts or omissions of such an independent operator.

(A) Applicability

This rule applies to all Guests irrespective of the Fare Type on which they are travelling.

(B) General

  1. The Carrier will make all reasonable efforts to transport the Guest and his/her Baggage at the times indicated in its timetable.
  2. Times shown in timetables or elsewhere are approximate and not guaranteed and form no part of the contract of carriage. The Carrier will not be responsible for errors or omissions either in timetables or other representation of schedules. No employee, agent or representative of the Carrier is authorized to bind the Carrier by any statement or representation regarding the dates or times of departure or arrival, or of the operation of any Flight.
  3. The Carrier will not guarantee and will not be held liable for cancellations or changes to Flight times that appear on Guests’ Tickets due to an Event of Force Majeure.
  4. The Carrier will make all reasonable efforts to inform Guests of delays and schedule changes and, to the extent possible, the reason for the delay or change.
  5. In the case of Schedule Irregularities, the Carrier will give priority for assistance to any person with a disability and Unaccompanied Minors.
  6. The Carrier will determine when a delay or cancellation is controllable and identify which Guests are eligible for applicable compensation.
  7. The Carrier shall not be liable for damage occasioned by overbooking or cancellation if the Carrier proves that it, and its employees and agents, took all measures that could reasonably be required to avoid the damage or if it was impossible for the Carrier, and its employees or agents to take such measures. Having taken all known circumstances into consideration, the Carrier will take all measures that can reasonably be required to avoid or mitigate the damages caused by the advance Flight departure, overbooking and cancellation.

(C) Guest Options – Re-Rerouting or Refund

  1. The Carrier will make reasonable efforts to inform Guests of Schedule Irregularities and to the extent possible, the reason for the Schedule Irregularities.
  2. In the event of a schedule irregularity, within the Carrier’s control, the Carrier will present the Guest with the following options:
    1. Carry the Guest to the Destination named on the Ticket, or applicable portion thereof, within a reasonable amount of time, on another of its Guest aircraft, without additional charge; or,
    2. Reroute the Guest to the Destination named on the Ticket, or applicable portion thereof, on its own transportation services within a reasonable amount of time. If the Fare for the revised routing is higher than the Fare paid by the Guest, the Carrier will require no additional payment from the Guest. If the Fare for the revised routing is lower in price, a refund will be made for the difference in Fare. The refund will be made to the purchaser of the Ticket. The form of refund will be the same as the form of payment used for the Ticket; or,
    3. If travel has begun, reroute the Guest to the Destination named on the Ticket, or applicable portion thereof, on another air carrier’s transportation services, including interline or, where possible and necessary, non-interline carriers, within a reasonable amount of time. If the Fare for the revised routing is higher than the Fare paid by the Guest, the Carrier will require no additional payment from the Guest. If the Fare for the revised routing is lower in price, a refund will be made for the difference in Fare. The refund will be made to the purchaser of the Ticket. The form of refund will be the same as the form of payment used for the Ticket. The refund will be based on the total value of the Ticket; or,
    4. If the Guest chooses to no longer travel as the schedule irregularity results in the loss of purpose of travel or if the Carrier is unable to perform the option stated in (a), (b) or (c) above within a reasonable amount of time, the Carrier will transport the Guest to the point of Origin named on the Ticket (if travel has begun) and refund the full amount of the Ticket;
    5. Otherwise, should the alternate transportation proposed by the Carrier not meet the Guest’s satisfaction, the Carrier will offer a refund equal to the Fare and Charges paid. The refund will be made to the purchaser of the Ticket(s). The form of refund will be the same form used as payment of the Ticket(s). The refund will be based on the total value of the Ticket(s).
  3. In the event of a schedule irregularity, not within the Carrier’s control (e.g. Event of Force Majeure), the Carrier will provide the following:
    1. The Carrier will offer the Guest the choice to travel on another of its scheduled Flights on the same route as the Guest was Originally Ticketed or to travel on a different routing operated by the Carrier to the same Ticketed Destination.
    2. If these options are not available, the Carrier will offer to transport the Guest on the same route as the Guest was Originally Ticketed or to travel on a different routing operated by another carrier with whom the Carrier has a commercial agreement and provided space is available.
    3. Should the Fare for the alternate transportation proposed by the Carrier be more expensive, there will be no additional cost to the Guest.
    4. Should the Fare for the alternate transportation proposed by the Carrier be less expensive, a refund will be made to the purchaser of the Ticket(s). The form of refund will be the same form used as payment of the Ticket(s). The refund will be based on the total value of the Ticket(s).
    5. Should the alternate transportation proposed by the Carrier not meet the Guest’s satisfaction, the unused portion of the Guest’s Ticket(s) will be refunded. The refund will be made to the purchaser of the Ticket(s). The form of refund will be the same form used as payment of the Ticket(s). The refund will be based on the total value of the Ticket(s).

(D) Right to Care

1. Except as otherwise provided in other applicable foreign legislation, in addition to the provisions of this rule, in case of scheduled irregularity within the Carrier’s control a Guest will be offered the following:

  1. For a schedule irregularity lasting longer than 3 hours, the Carrier will provide the Guest with a meal voucher.
  2. For a schedule irregularity lasting more than 8 hours, and includes an overnight stay, the Carrier will provide overnight hotel accommodation and airport transfers for the Guest. The Carrier is not obligated to provide overnight accommodation for Guests at the first airport of departure appearing on the Ticket.
  3. if Guests are already on the aircraft when a delay occurs, the Carrier will offer drinks and snacks if it is safe, practical and timely to do so. If the delay exceeds ninety (90) minutes and circumstances permit, the Carrier will offer the Guest the option of disembarking from the aircraft until it is time to depart.

2. Communications for Schedule Changes

For schedule changes, Guests will be contacted via email or phone if no email address is provided. Mutually acceptable alternate arrangements for a new Flight shall be arranged. Full refunds will also be provided to the Guest if requested under this section.

3. Communications for Delays and Cancellations

Guests will receive delay or cancellation information:

  1. Via the Carrier websites;
  2. At the airport during check-in;
  3. At the airport by departure and arrival screens;
  4. At the airport by Carrier announcements; and
  5. On the aircraft.

4. Services provided during controllable delays or cancellations

The Carrier will provide the following to confirmed Guests:

  1. meal vouchers for any posted or estimated departure delay of three (3) or more hours up to a maximum of three (3) meal vouchers per day (provided every three (3) hours).
  2. a hotel voucher, one (1) meal voucher and airport transfers for Guests who are delayed eight (8) hours or more, and includes an overnight stay, and who did not start their travel at that airport.
  3. if the Guest is already on the aircraft when a delay occurs, and it is safe, practical and there is adequate time to do so, the Carrier will:
    1. offer drinks and snacks; and
    2. if the delay exceeds 90 minutes the aircraft will return to the Boarding Area to provide Guests with the option to disembark.
  4. if a Guest misses a connection to another Flight (with the Carrier) as a result of a controllable delay, the Carrier will provide the Guest the choice of:
    1. transportation, without further charge and within a reasonable time, to either the Guest’s intended Destination or point of Origin with the Carrier, with an interline or Code-share partner of the Carrier, or another transportation company at the Carrier’s discretion;
    2. a credit, in an amount to be determined by the sole discretion of the Carrier, which may be used towards the purchase of future transportation with the Carrier; or
    3. a monetary payment in the amount of the unused portion of the Guest’s Ticket.
  5. The Carrier will transport the Guest and Baggage as soon as operationally feasible; however scheduled departure times shown on the Carrier's website or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice.
  6. The Carrier may, without notice, substitute alternative carriers or aircraft and, if necessary, may alter or omit connection points shown in the itinerary.
  7. Without limiting the generality of the foregoing, the Carrier cannot guarantee that the Guest’s Baggage will be carried on the Flight if sufficient space is not available as determined by the Carrier.
  8. If the Carrier is not able to present a reasonable transportation option to a Guest the Carrier shall refund the amount of the Fare and any taxes or fees paid by the Guest.

Note: In the case of Code-share, Guests are advised that the denied boarding rules applicable to their transportation are those of the carrier identified on your Ticket and not of the carrier operating the Flight.

When the Carrier is unable to provide previously confirmed space due to there being more Guests holding confirmed Reservations and Tickets than for which there are available seats on a Flight, the Carrier will follow the provisions of this rule, unless as otherwise provided in other applicable foreign legislation.

(A) Applicability

  1. This rule applies to all Guests irrespective of the type of Ticketed Fare.
  2. A Guest who fails to check-in or present themselves at the Boarding Area within the Carrier’s Check-In Cut-Off Time and/or Boarding Cut-Off Time as specified in Rule 40(F), Check-in Time Limits, will not receive denied boarding compensation, will at the Carrier's discretion have their Reservations cancelled and will be subject to the terms and conditions associated with the Fare on which he or she is travelling.
  3. Space and weight limitations
    1. Guests will only be carried within the space and weight limitations of the Carrier’s aircraft, and the Carrier reserves the right to deny boarding or transport to any person in order to comply with such limitations. If this policy results in a Guest being denied boarding on an aircraft for which such Guest has paid a Fare, then the following shall apply:
    2. if the Guest has not Checked in within the required cut-off times outlined in Rule 40 (F). the Guest shall forfeit his or her right to obtain a refund of any Fare paid in respect of the Flight;
    3. if the Guest is denied boarding after checking in within the appropriate time limit before planned departure, such Guest shall, where possible, be offered boarding and transportation on another Flight offered by the Carrier at a later time to such Guest’s Original Destination, free of charge and compensation outlined herein; if a Guest elects to board another Flight offered by the Carrier at a later time, and the Flight is within forty-eight (48) hours of the Original Flight, the Guest shall, as circumstances warrant, be entitled to transportation by taxi to and from the airport to a suitable hotel (if the later Flight is not on the same day as the Original Flight). Accommodations (if required) will be selected by the Carrier, and meals will be provided to the Guest at no extra charge.
  4. Safe Travel
    1. The Carrier is not responsible for Events of Force Majeure or the acts of third parties. The Carrier is legally obligated to maintain the highest standards of aviation safety and cannot be encouraged to fly when it is not safe to do so. Similarly, the Carrier cannot be held responsible for inclement weather or the actions of third parties such as acts of government or air traffic control, airport authorities, security agencies, law enforcement or Customs and Immigration officials.
    2. There is nothing more important to the Carrier than the safety of its Guests and employees. WestJet, WestJet Encore Ltd. and WestJet Link will never knowingly put anyone at risk for any reason. If there ever is, or we suspect there is, any situation that might put anyone in harm’s way we will make decisions and take actions to remove the risk. As such, the Carrier will neither depart nor fly if it is not safe to do so nor attempt an arrivals approach if it is not safe to do so.

(B) Request for Volunteers

When a situation of denied boarding due to overbooking occurs, the following will apply:

  1. The Carrier will publicly ask for volunteers to relinquish their seats from among the confirmed Guests. At the same time, the Carrier will announce what type of benefits Guests will be entitled to should a Guest voluntarily relinquish his/her seat. This request process will take place at the check-in or Boarding Areas. The Carrier will continue to make this request of Guests until it obtains enough volunteers to prevent other Guests from being involuntarily denied boarding or until it determines that it does not, despite its best efforts, have enough volunteers.
  2. Once a Guest has voluntarily relinquished his/her seat, the Guest will not later be involuntarily denied boarding unless he/she has been advised at the time he/she volunteered of such possibility. At the time the Guest is advised of such possibility of a further denial of boarding, the Guest is to be advised of any further compensation to which he or she may be entitled to receive.
  3. The Guest who voluntarily surrenders his/her seat will receive agreed upon benefits from the Carrier. Volunteers will be offered rerouting/refund options as set out in Paragraph (D) 1., 2. and 3. of this rule over and above the aforementioned benefits. In addition, a Guest who has voluntarily surrendered his/her seat will be offered the following free of charge:
    1. A meal voucher, if the transportation acceptable to the Guest departs more than four (4) hours after the Original departure time of the Flight on which Guests were denied boarding.
    2. An overnight hotel stay and airport transfers, if the transportation acceptable to the Guest departs more than eight (8) hours after the Original departure time of the Flight on which the Guest was denied boarding and involves an overnight stay, provided the Guest’s travel did not start at the airport where the denied boarding situation occurred.
    3. A telephone call, e-mail or fax message to the Destination point of travel.

(C) Boarding Priorities

In the event there are not enough volunteers, the remaining Guests will be denied boarding on an involuntary basis. Guests holding confirmed and Ticketed Reservations will be permitted to board in the following order until all available seats are occupied:

  1. Guests with a disability and any accompanying attendant or service animal.
  2. Guests travelling under the services of the Unaccompanied Minor program.
  3. Guests traveling due to death or illness of a member of the Guest’s family.
  4. Guests for whom, in the Carrier’s own assessment, failure to travel would cause severe hardship.
  5. Guests in Gold Tier Rewards status or holding Premium Fare Tickets.
  6. Guests travelling as a group including the tour conductor of the group.
  7. All other Guests with confirmed and Ticketed Reservations will be accommodated in the order in which they presented themselves for check-in.

(D) Transportation for Guests Denied Boarding

If, through no fault or negligence of the Guest, a Guest is not transported on a Flight for which he held confirmed space, then the Carrier will present a Guest who has been denied boarding, whether voluntarily or involuntarily, with the following options:

  1. Carry the Guest to the Destination named on the Ticket, or applicable portion thereof, within a reasonable amount of time, on another of its Guest aircraft, without additional charge, or,
  2. Reroute the Guest to the Destination named on the Ticket, or applicable portion thereof, on its own transportation services within a reasonable amount of time. If the Fare for the revised routing is higher than the Fare paid by the Guest, the Carrier will require no additional payment from the Guest. If the Fare for the revised routing is less expensive, a refund will be made for the difference in Fare. The refund will be made to the purchaser of the Ticket. The form of refund will be the same as the form of payment used for the Ticket. The refund will be based on the total value of the Ticket; or,
  3. Reroute the Guest to the Destination named on the Ticket, or applicable portion thereof, on another air carrier’s transportation services, including interline or, where possible and necessary, non-interline carriers, within a reasonable amount of time. If the Fare for the revised routing is higher than the Fare paid by the Guest, the Carrier will require no additional payment from the Guest. If the Fare for the revised routing is less expensive, a refund will be made for the difference in Fare. The refund will be made to the purchaser of the Ticket. The form of refund will be the same as the form of payment used for the Ticket. The refund will be based on the total value of the Ticket or,
  4. If the Guest chooses to no longer travel as the denied boarding results in the loss of purpose of travel or if the Carrier is unable to perform the options stated in (1), (2) or (3) above within a reasonable amount of time, the Carrier will transport the Guest to the point of Origin named on the Ticket and refund the full amount of the Ticket, irrespective if travel has commenced, or subject to Guest's agreement, offer a travel voucher for future travel in the same amount;
  5. Otherwise, should the alternate transportation proposed by the Carrier not meet the Guest’s satisfaction, the Carrier will offer a refund equal to the Fare and charge paid. The refund will be made to the purchaser of the Ticket(s). The form of refund will be the same form used as payment of the Ticket(s). The refund will be based on the total value of the Ticket(s).

In addition to the above, the Carrier will always consider the needs of the Guest on a case by case basis and take into account all known circumstances to avoid or mitigate the damages caused by the schedule irregularity within the Carrier’s control.

(E) Compensation for Guests Involuntarily

Denied Boarding

In addition to providing transportation, the following will apply to a Guest who is involuntarily denied boarding:

1. Conditions of Payment

  1. The Guest holding a confirmed and Ticketed Reservation must present him/herself for carriage in accordance with this Tariff: having complied fully with the Carrier’s applicable Reservation, Ticketing, check-in and boarding requirements within the time limits; and,
  2. The Carrier must not have been able to accommodate the Guest on the Flight on which he or she held confirmed and Ticketed Reservations and the Flight departed without the Guest.

2. A Guest will not be Eligible for Compensation under the Following Conditions:

  1. The Guest who checks-in after the Carrier’s check-in Cut-Off Time or presents him/herself at the Boarding Area after the Carrier’s Boarding Cut-Off Time will not receive denied boarding compensation and will have his/her Reservations cancelled.
  2. When a Flight on which the Guest holds confirmed and Ticketed Reservations is cancelled.
  3. When space on a Flight has been requisitioned by a government or by medical authorities for emergency transportation.
  4. If, for operational and safety reasons, beyond the Carrier’s control, the aircraft has been substituted with one having lesser capacity and the Carrier took all reasonable measures to avoid the substitution or that it was impossible for the Carrier to take such measures.

3. Amount of Compensation for Involuntary Denied Boarding

The Carrier will provide compensation in the following amounts to Guests who are involuntary denied boarding. Regardless of the Fare paid, Guests are entitled to a monetary compensation as follows:

  1. no compensation if the Carrier offers alternate transportation that is planned to arrive at the Guest's Destination or first stopover not later than one hour after the planned arrival time of the Guest's Original Flight;
  2. 200% of the total price paid by the Guest for the Original Flight, to a maximum of $675, if the Carrier offers alternate transportation that is planned to arrive at the Guest's Destination or first stopover more than one hour but less than two hours after the planned arrival time of the Guest's Original Flight; and
  3. 400% of the total price paid by the Guest for the Original Flight, to a maximum of $1,350, if the Carrier does not offer alternate transportation that is planned to arrive at the airport of the Guest's Destination or first stopover less than two hours after the planned arrival time of the Guest's Original Flight.

Total price paid means the total of the air transportation charges and third-party charges that must be paid to obtain the service.

All amounts will be tendered in cash/bank draft.

Or,

Three times the amount of cash in the form of Travel Bank Credit. The following restrictions will apply:

  1. Carrier must inform Guests of the amount of cash compensation that would be due, and that the Guest may decline travel vouchers, and receive cash or equivalent;
  2. Carrier must fully disclose all material restrictions before the Guest decides to give up the cash or equivalent payment in exchange for a travel voucher;
  3. Carrier must obtain the signed agreement of the Guest, confirming that the Guest was provided with the aforementioned information, prior to providing travel vouchers in lieu of compensation;
  4. The amount of the travel voucher must be not less than 300 percent of the amount of cash compensation that would be due; and
  5. Guests are entitled to exchange the travel vouchers for cash at the rate of $1 in cash being equivalent to $3 in travel vouchers within one (1) month.

It is the Guest’s option to choose which form of compensation they wish to receive.

4. Right to Care

In addition, a Guest who is involuntarily denied boarding will be offered the following free of charge:

  1. A meal voucher, if the transportation acceptable to the Guest departs more than four (4) hours after the Original departure time of the Flight on which the Guest was denied boarding.
  2. An overnight hotel stay and airport transfers, if the transportation acceptable to the Guest departs more than eight (8) hours after the Original departure time of the Flight on which the Guest was denied boarding and involves an overnight stay, provided the Guest’s travel did not start at that airport.
  3. A telephone call, e-mail or fax message to the Destination point of travel.

5. Time of Offer of Compensation

  1. Once compensation has been offered, and if accepted, the Guest will sign an acknowledgment of offer on the day and at the place where the denied boarding occurred.
  2. In the event the alternate transportation departs before the acknowledgement of offer can be signed, the offer will be sent by mail or by other means within 24 hours after the time the denied boarding occurs. The Guest will, in turn, sign this acknowledgment and return it by mail to the Carrier.

The principles of Flights Rights Canada accepted by the Carrier have been incorporated in to the following rules:

  1. Rule 55, Baggage Acceptance
  2. Rule 90, Schedule Irregularities (Flight Delays, Cancellations, Schedule Changes and Aircraft Substitution
  3. Rule 95, Denied Boarding and Overbooking
  4. Rule 125, Refunds

(A) Refusal to Transport – Removal of Guest

The Carrier will refuse to transport, or will remove any Guest at any point for any of the following reasons:

1. Whenever it is necessary or advisable to:

  1. comply with any government regulation;
  2. comply with any government request for emergency transportation; or,
  3. address Events of Force Majeure;

2. When the Guest refuses to permit a search of his person or property for explosives or for concealed, prohibited, deadly or dangerous weapon(s) or article(s); or

3. When the Guest refuses a request to produce government-issued identification to demonstrate proof of identity.

Note: The Carrier is obliged to screen each Guest by looking at the Guest, and in particular the Guest’s entire face, to determine if they appear to be 18 years of age or older.

The Carrier is also required to screen each Guest who appears to be 18 years of age or older by comparing the Guest, and in particular the Guest’s entire face, against one piece of government-issued photo identification that shows the Guest’s name, date of birth and gender; or two pieces (without photo) of government-issued identification at least one of which shows the Guest’s name, date of birth and gender.

4. Immigration or Other Similar Considerations

When the Guest is to travel across any international boundary, if:

  1. The travel documents of the Guest are not in order; or,
  2. For any reason the Guest’s embarkation from, transit through, or entry into any country from, through, or to which the Guest desires transportation would be unlawful or would otherwise not be permitted.

5. Failure to Comply with Carrier’s Rules and Regulations

When the Guest fails or refuses to comply with rules and regulations of the Carrier as stated in this Tariff.

6. Guest’s Condition

  1. When the Guest’s actions or inactions prove to the Carrier that his/her mental, cognitive, or physical condition is such as to render him/her incapable of caring for himself/herself without assistance or medical treatment en route unless:
    1. the Guest is accompanied by an Attendant who will be responsible for assisting with the Guest’s needs en route such as assistance with eating, using the washroom facilities or administering medication which are beyond the range of services that are normally offered by the Carrier; and,
    2. the Guest complies with requirements of Rule(s) 70 or 71, Carriage of Persons with Disabilities.
      Exception: (for transportation to/from and within Canada) the Carrier will accept the determination of a Guest with a disability as to self-reliance as per Rule(s) 70 or 71, Carriage of Persons with Disabilities.
      Note: If the Guest is accompanied by an attendant and the Guest is refused transport, then the attendant will also be refused transport and the two will be removed from the aircraft together.
  2. When the Guest has a contagious disease.
  3. When the Guest has an offensive odour.
  4. Medical clearance

When the Carrier determines, in good faith and using its reasonable discretion, that a Guest’s medical or physical condition involves an unusual hazard or risk to their self or other persons (including, in the case of expectant mothers, unborn children) or property. The Carrier can require the Guest to provide a medical certificate that then may be assessed by the Carrier’s own medical officer as a condition of the Guest’s acceptance for subsequent travel. The Carrier may refuse transportation to the person posing such hazard or risk.

Note: Pregnant Guests:

  1. An expectant mother with a complication-free pregnancy can travel on the Carrier’s Flights up to the 36th week of her pregnancy or up to four weeks before her expected due date without a medical certificate.
  2. An expectant mother who is in or beyond the 36th week of her pregnancy must present a medical certificate, dated within 72 hours of the scheduled time of departure. The certificate must state that the physician has examined the patient and found her to be physically fit for travel by air and the certificate must state the estimated date of birth.

7. Failure to Provide a Suitable Escort

When the Guest requires an escort due to a mental health condition and under care of a psychiatric institution or in the custody of law enforcement personnel or other responsible authority and the necessary arrangements have not been made with the Carrier in advanced of the departure of the Flight, the Guest will be denied boarding.

However, the Carrier will accept escorted Guests under the following conditions when the Guest has a mental health condition and is under care of a psychiatric institution or in custody of law enforcement personnel or other responsible authority:

  1. Medical authority furnishes assurance, in writing, that an escorted person with a mental health condition can be transported safely.
  2. Request for carriage is made at least 48 hours before scheduled departure.
  3. The escort must accompany the escorted Guest at all times.

8. (B) Guest’s Conduct – Refusal to Transport – Prohibited Conduct and Sanctions

  1. Prohibited Conduct
    Without limiting the generality of the preceding provisions, the following constitutes prohibited conduct where it may be necessary, in the reasonable discretion of the Carrier, to take action to ensure the physical comfort or safety of the person, other Guests (in the future and present) and/or the Carrier’s employees; the safety of the aircraft; the unhindered performance of the Air Crew members in their duty onboard the aircraft; or safe and adequate Flight operations:
    1. The person, in the reasonable judgment of the Carrier, is under the influence of alcohol or drugs (except a patient under medical care).
    2. The person’s conduct, or condition is or has been known to be abusive, offensive, threatening, intimidating, violent or otherwise disorderly, and, in the reasonable judgment of the Carrier, there is a possibility that the person would cause disruption or serious impairment to the physical comfort or safety of other Guests or Carrier’s employees, interfere with an Air Crew member in the performance of his/her duties, or otherwise jeopardize safe and adequate Flight operations.
    3. The person’s conduct involves any hazard or risk to their self or other persons or to property.
    4. The person fails to observe the instructions of the aircraft crew, including instructions to stop any prohibited conduct.
    5. The person is unable or unwilling to sit in his/her assigned seat with the seat belt fastened.
    6. The person smokes or attempts to smoke in the aircraft.
    7. The person uses or continues to use a cellular phone, a laptop computer or another electronic device onboard the aircraft after being advised to stop such use by a member of the Air Crew.
    8. The person is filming, photographing, or recording images, by any electronic means, of other Guests and/or Cabin Crew or Flight Crew without the express consent of the person(s) being filmed, photographed or recorded, or continuing to film, photograph, or record the image of other Guests and/or Cabin/Flight Crew after being advised to cease such conduct by a member of the Cabin/Flight Crew.
    9. The person is barefoot.
    10. The person is inappropriately dressed.
    11. The person has a prohibited article or concealed or unconcealed weapon(s). However, the Carrier will carry law enforcement or armed forces personnel who meet the qualifications and conditions established under government
    12. The person has resisted or may reasonably be believed to be capable of resisting escorts.
    13. The Carrier will refuse transport to a passenger that presents a biohazard risk to Carrier employees and/or other passengers due to emesis (vomit), urine, feces, or other bodily fluids.
  2. Carrier Response to Prohibited Conduct
    Where, in the exercise of its reasonable discretion, the Carrier decides that the Guest has engaged in prohibited conduct described above, the Carrier may impose any combination of the following sanctions:
    1. Removal of the Guest at any point.
    2. Probation: At any time, the Carrier may stipulate that the Guest is to follow certain probationary conditions, such as to not engage in prohibited conduct, in order for the Carrier to provide transport to the Guest. Such probationary conditions may be imposed for any length of time which, in the exercise of the Carrier’s reasonable discretion, is necessary to ensure the Guest continues to avoid prohibited conduct.
    3. Refusal to Transport the Guest: The length of this refusal to transport may range from a one-time refusal to a longer period determined at the reasonable discretion of the Carrier in light of the circumstances. Such refusal will be for a period appropriate to the nature of the prohibited conduct and until the Carrier is satisfied that the Guest no longer constitutes a threat to the safety of other Guests, Air Crew or the aircraft or to the comfort of other Guests or Air Crew; the unhindered performance of the Air Crew members in their duty onboard the aircraft; or safe and adequate Flight operations.
    4. The following conduct will automatically result in a refusal to transport, up to a possible lifetime ban:
      1. The person continues to interfere with the performance of a Air Crew member’s duties despite verbal warnings by the Air Crew to stop such behaviour.
      2. The person injures an Air Crew member or other Guest or subjects an Air Crew member or other Guest to a credible threat of injury.
      3. The person displays conduct that requires an unscheduled landing and/or the use of restraints such as ties and handcuffs.
      4. The person repeats a prohibited conduct after receiving a notice of probation as mentioned in 2 above.

        These remedies are without prejudice to the Carrier’s other rights and recourses, namely to seek recovery of any damage resulting from the prohibited conduct or as otherwise provided in the Carrier’s Tariffs, including recourses provided in the Carrier’s frequent flyer program or the filing of criminal or statutory charges.
  3. Costs Resulting from Prohibited Conduct

    The guest(s) who engaged in any of the prohibited conduct described above (including the conduct listed in Rule 105(C)(2)(d)(i) to (iv)) shall be liable to the carrier for any and all claims, damages, losses, fines, penalties, liabilities, judgments, costs and expenses of any kind or nature whatsoever (including but not limited to interest, court costs and attorney’s fees), which in any way arise out of or result from the prohibited conduct, including but not limited to injury to or death of any person, damage to or destruction of any property, real or personal, and liability or obligations under or with respect to any violation of law or regulation.

    (C) Recourse of the Guest/Limitation of Liability

    1. The Carrier’s liability in case of refusal to carry a Guest for a specific Flight or removal of a Guest en route for any reason specified in the foregoing paragraphs will be limited to the recovery of the refund value of the unused portion of the Guest’s Ticket in accordance with Rule 125(B), Involuntary Refunds.
    2. A person who is refused carriage for a period of time, up to a lifetime ban, or to whom a probation notice is served may provide to the Carrier, in writing, the reasons why he/she believes they no longer poses a threat to the safety or comfort of Guests or Air Crew, or to the safety of the aircraft. Such document may be sent to the address provided in the refusal to carry notice or the notice of probation.
    3. The Carrier will respond to the Guest within a reasonable period of time providing Carrier’s assessment as to whether it remains necessary to continue the ban or maintain the probation period.

(A) General

  1. Except as stated in paragraph 2 below, the Fare paid for a Ticket does not include the cost of any expenses the Guest may incur en route.
  2. The Carrier will reimburse reasonable Guest expenses en route which may include hotel accommodations, charges for communications, ground transfer services or meals other than those served onboard an aircraft when the Guest’s Flight is delayed, or when the Guest is not able to immediately travel on a connecting Flight at a transfer point.

(A) General

  1. A Ticket will not be issued and the Carrier will not carry the Guest unless the Guest has paid the applicable Fare.
  2. Before boarding, the Guest must present the Carrier with proof that he/she has been issued a valid Ticket for the Flight. Such proof must be in the form of an Itinerary/Receipt, a record locator or Reservation number, or Boarding Pass and the Guest must provide the Carrier with positive identification to be entitled to transportation. The Ticket will give the Guest the right to transportation only between the points of Origin and Destination, and on the dates, times and via the routing shown on the Ticket.
  3. Flight coupons will be honoured only in the order, in which they are displayed on the Guest’s Ticket and stored in the Carrier’s database.
  4. The Ticket remains at all times the property of the Carrier which issued the Ticket.
  5. The Carrier does not permit the Guest to hold more than one confirmed Reservation/Ticket on the same departure Flight/Origin and Destination for the same travel date.

(B) Validity for Carriage

  1. General: When validated, the Ticket is good for carriage from the airport of departure to the airport of Destination via the route shown on the Ticket, for the applicable Fare Type and is valid for the applicable period of time. The Guest will be accepted for carriage on the date and Flight segments for which a seat has been reserved. The Carrier’s agreement to accept a Reservation request is subject to the availability of space. The place and date of issue are then indicated on the Ticket.

(C) Upgrading (Changing from a Lower to a Higher Fare Ticket)

  1. Before travel commences, a Guest may upgrade to a Fare of higher value to travel to any of the Carrier’s destinations in the world provided travel is in accordance with 2 below.
  2. Guests upgrading in accordance with 1 above, may do so provided:
    1. Ticketing and advance purchase requirements of the new Fare have been met;
    2. Travel is via Carrier; and
    3. The difference in Fares has been paid.

(D) Coupon Sequence

Flights appearing on the Guest’s itinerary receipt and in the Carrier’s database must be used in sequence from the place of departure as shown on the Guest’s Ticket. Each Flight coupon will be accepted for transportation in the class of service on the date and Flight for which space has been reserved.

(E) Non-transferability

A Ticket is not transferable.

Note: The Carrier will not be liable to the person named on the Ticket if the Ticket is either presented for transportation or for a refund by another person. The Carrier will refuse transportation to any person other than the person named on the Ticket.

(F) Invalidated Tickets

If the Guest attempts to circumvent any term or condition of sale or travel, this will cause the Guest’s Ticket to be invalid and the Carrier will have the right to:

  • Cancel any remaining portion of the Guest’s itinerary; and
  • Confiscate unused Flight coupons; and
  • Refuse to board the Guest or check the Guest’s Baggage.

Part IV – After Travel

The Carrier shall in no way be liable to any Guest, Air Crew, employee or other person for any special, indirect or consequential damages in respect of the Carrier’s Guest Liability.

Notwithstanding anything to the contrary contained in this Tariff, the Carrier shall not be liable to any Guest, Air Crew, employee or other person for damages sustained by the Guest, Air Crew, employee or other person due to the negligence, acts or omissions of that Guest, Air Crew, employee or other person or the negligence, acts or omissions of any other person, including any other air carrier, shipper, consignee or owner, their agents, representatives or employees, as applicable.

(A) Successive Carriers

Transportation to be performed under one Ticket or under a Ticket issued with any conjunction Ticket by several successive carriers will be regarded as single operation.

(B) Laws and Provisions Applicable

Liability in the case of death or bodily injury of a Guest

  1. The liability of the Carrier in respect of the death of, or injury to, limitations of liability are governed by the Carriage by Air Act and the Montreal Convention.
  2. In no cases shall the Carrier’s liability exceed the actual loss suffered by the Guest. All claims are subject to proof of amount of loss.
  3. The Carrier is not liable:
    1. In the case of any Guest whose age or mental or physical condition, including pregnancy, presents a risk or hazard, for any damages sustained by that Guest that would not have been sustained but for his/her age or mental or physical condition; or
    2. In the case of a pregnant Guest, for any damages in respect of the unborn child of that Guest.

Liability in the case of destruction or loss of, damage to, or delay of Checked and Unchecked Baggage

If the Baggage does not arrive on the same Flight as the Guest, the Carrier will:

  1. refund any Baggage fee paid for the carriage of any lost item;
  2. pay the amount of the Carrier’s liability for any lost item calculated in accordance with the parts of this rule shall be referred to as ‘basic carrier liability’ which shall be up to 1,131 SDRs (special drawing rights) including incidental expenses unless excess valuation has been purchased, or;
  3. deliver located delayed Baggage to the Guest at their residence/hotel.

After a 21 day delay, provide a settlement in accordance with the following rules:

  1. if no value is declared, the settlement will be for the value of the delayed Baggage or 1,131 SDR (the “basic carrier liability”), whichever is the lesser, and
  2. if value is declared, the settlement will be for the value of the delayed Baggage or the declared sum, whichever is the lesser. No charge shall be payable on that part of the declared value which does not exceed basic carrier liability.
  3. The rate for converting special drawing rights into Canadian dollars shall be the rate prevailing on the date on which the amount of any damage to be paid by the Carrier is ascertained by a court or, in the event a settlement is agreed between Carrier and claimant, on the date settlement is agreed.
  4. For that part of the declared value which does exceed basic Carrier liability, (excess valuation), a charge shall be payable at the rate of $10 to a maximum total liability of $3,000 including basic Carrier liability. The liability limit does not apply if it is proved that the damage resulted from an act or omission of the Carrier, its servants or agents, done with intent to cause damage provided that in the case of the agent or servant it is proved that such servant or agent was performing services for the Carrier in furtherance of the contract of carriage.
  5. Whether the Guest declares value or not, in no case shall the Carrier's liability exceed the actual loss suffered by the Guest. All claims are subject to proof of amount of loss. In the case of damage or partial loss, the person entitled to delivery must complain to the Carrier forthwith after discovery of the damage or partial loss, and, at the latest, within seven (7) days from the date of receipt of the Baggage. In the case of delay, the complaint must be made at the latest within twenty one (21) days from the date on which the Baggage has been placed at his disposal. In the case of loss the complaint must be made at the latest within 21 days from the date of Baggage should have been delivered. Every complaint, whether for loss, partial loss, damage or delay, must be made in writing and must be dispatched within the times aforesaid. Failing complaint within the times aforesaid, no action shall lie against the Carrier.
  6. If the Carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the Carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage.
  7. In any event, the Carrier shall not have any Liability under this Tariff for any loss or claim where Guest has made a misrepresentation regarding proof of amount of loss or the circumstances regarding submission of proof of amount of loss.
  8. In the case of Unchecked Baggage, the Carrier is liable only to the extent the damage resulted from its fault, or that of its servants or agents.
  9. The Carrier is liable for the damage sustained in case of destruction or loss of, or damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in the charge of the Carrier. However, the Carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the Baggage. Further, the Carrier’s liability for the destruction, loss, damage or delay of Baggage is subject to the terms, limitations and defenses set forth in the Warsaw Convention and the Montreal Convention, whichever may apply, in addition to any limitation of defense recognized by a Court with proper jurisdiction over claim.
  10. In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay is limited to the liability amounts set out above for each passenger, not per bag, unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum if the case so requires.

The Carrier reserves all defenses and limitations available under the Warsaw Convention and the Montreal Convention, whichever may apply to such claims, whichever may apply.

Mobility aids

Note: Notwithstanding the normal Carrier liability as contained in this rule, the limit of liability will be waived for claims involving the loss of, damage to, or delay in delivery of mobility aids, when such items have been accepted as Checked Baggage or otherwise. In the event that a mobility aid is lost or damaged, compensation is to be based on the cost of the repair or replacement value of the mobility aid.

In the event that a mobility aid is lost or damaged:

  1. The Carrier will immediately provide a suitable temporary replacement without charge;
  2. If a damaged aid can be repaired, in addition to (a) above, the air Carrier will arrange, at its expense, for the prompt and adequate repair of the aid and return it to the Guest as soon as possible;
  3. If a damaged aid cannot be repaired or is lost and cannot be located, the Carrier will in addition to (a) above, replace it with an identical aid satisfactory to the Guest, or reimburse the Guest for the replacement cost of the aid.

Service animals

Should injury or death of a Service Animal result from the fault or negligence of the Carrier, the Carrier will undertake to provide, expeditiously and at its own expense, medical care for or replacement of the service animal.

(C) Limitations of Liability

  1. The Carrier is not liable for destruction, loss, damage or delay of Unchecked Baggage arising out of or in connection with carriage or other supplementary services to carriage performed by the Carrier, unless such damage is caused by the negligence of the Carrier. Assistance offered to the Guest by the Carrier’s employees in loading, unloading or transferring Unchecked Baggage shall be considered as complimentary service to the Guest. The Carrier is not liable for damage to such Unchecked Baggage incurred during, or, as a result of this service, unless such damage is caused by the negligence of the Carrier’s employees.
  2. The Carrier is not liable for any damages directly and solely arising out of its compliance with any laws, government regulations, orders, or requirements or from the failure of the Guest to comply with same or out of any cause beyond the Carrier’s control.
  3. The Carrier is liable for damage sustained in case of destruction or loss of, or of damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in the charge of the Carrier. However, the Carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the Baggage.
  4. The Carrier is not liable for damage to the Guest’s Baggage caused by contents of the Guest’s Baggage. Any Guest whose property causes damage to another Guest’s Baggage or to the property of the Carrier will compensate the Carrier for all losses and expenses it incurs as a result.
  5. When the Carrier has exercised reasonable care and attention to the handling and treatment of perishable items or fragile articles, it shall not be liable for spoilage resulting from the delay in delivery of any perishable items described in Rule 55, Baggage Acceptance, nor for the damage to, or damage caused by, fragile articles described in Rule 55, Baggage Acceptance, which are unsuitably packed.
  6. The Carrier may refuse to accept any articles that do not constitute Baggage as this term is defined in Rule 55(A), but if these articles are delivered to and accepted by the Carrier they will be considered to be within the value of the Baggage and the Carrier’s limit of liability.
  7. Liability of the Carrier for damage will be limited to events on its own line, except in the case of Checked Baggage, with respect to successive carriage, in which case, the Guest also has a right of action against the first or last Carrier involved in the transportation.
  8. Any exclusion or limitation of liability of the Carrier under this Tariff or under the Guest’s Ticket will apply to agents, servants or representatives of the Carrier who were performing services in furtherance of the contract of carriage and also to any person whose aircraft is used by the Carrier and its agents, servants or representatives who are performing services in furtherance of the contract of carriage.

Unless stated to the contrary herein, and to the extent permitted by law, the Carrier’s Guest Liability in respect of the provision of any Flight, howsoever caused, including negligence of the Carrier, shall not exceed the limits set out herein. In respect of an Event of Force Majeure, the Carrier shall have no liability to a Guest or other person affected thereby; provided that, in such case, the Carrier may, in its sole discretion, and without any obligation on its part, offer such affected Guest, or other person:

The Carrier shall not be liable for the destruction, loss, damage, or delay in delivery of any property which is not acceptable for transportation or for any other loss or damage of whatever nature resulting from any such loss or damage or from the transportation of such property including damage or delay to perishable items or loss or delay of unsuitably or inadequately packed items, to the extent that the destruction, loss or damage resulted from the inherent defect, quality or vice of the Baggage, or, in case of delay, that the Carrier, its agents, and servants took all measures that could reasonably be required to avoid the damage or that it was impossible to take such measures.

(D) Time Limitations on Claims and Actions

  1. No action will be taken against the Carrier in case of loss or delay in the delivery of Checked and Unchecked Baggage unless the Guest complains in writing to the Carrier within:
    1. 21 days from the date on which the Baggage has been placed at the Guest’s disposal (in the case of delay); or,
    2. 21 days from the date on which the Baggage should have been placed at the Guest’s disposal (in the case of loss).
  2. In the case of damage to Checked Baggage, the Guest must complain to the Carrier immediately after discovery of damage, and at the latest, within seven days from receipt of the Baggage.
  3. Any claim against a Carrier will be extinguished unless an action is brought within two years reckoned from the date of arrival at the Destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped. For Baggage claims, reimbursement for expenses will be based upon acceptable proof of claim.

No action may be maintained by any Guest or other person on account of the Carrier's Guest Liability under this Tariff, unless the action is commenced within one (1) year of the occurrence of the event giving rise to the Carrier's Guest Liability; provided that, in the case of goods, no claim may be maintained as aforesaid, unless the Guest notifies the Carrier within 24 hours of the claim arising, and presents evidence of the contents and declared value of the goods in writing to the Carrier at its head office within thirty (30) days after the occurrence of such event giving rise to the Carrier's Guest Liability in respect of such goods.

(E) Overriding Law

If any provision contained or referred to in the Ticket or this Tariff is found to be contrary to an applicable law, government regulation, order or requirement, which cannot be waived by agreement of the parties, such provision, to the extent that it is invalid, shall be severed from the Ticket or Tariff and the remaining provisions shall continue to be of full force and effect.

(F) Modification and Waiver

No agent, servant or representative of the Carrier has the authority to alter, modify, or waive any provisions of this Tariff.

(G) Gratuitous Transportation

All Guests who are transported gratuitously by the Carrier will be governed by all the provisions of this rule and by all other applicable rules of this Tariff.

(A) General

  1. The Guest must present to the Carrier or its authorized agent the unused Flight coupons of a Ticket, an Itinerary/Receipt, a record locator, or a Reservation number as satisfactory proof that the Guest has unused portions of a Ticket which are eligible for refund.
  2. The Carrier will make a refund to the person who purchased the Ticket.
  3. Acceptance of a refund by the Guest will release the Carrier from further liability.
  4. In any instance where refunds are appropriate, the Carrier will process requests in a timely manner and refund the Fare in the Original form of payment or a Travel Bank Credit.

(B) Involuntary Refunds

  1. Involuntary refunds are not subject to any restrictions contained in the applicable Fare rule.
  2. The amount of the involuntary refund will be as follows:
    1. If, no portion of a Ticket has been used, the amount of refund will be equal to the Fare and charges paid; or
    2. If, a portion of the Ticket has been used, the amount refunded to the purchaser will be the difference between the Fare paid and the Fare for transportation actually used or to be used.

(C) Voluntary Refunds

  1. Voluntary refunds will be based on the applicable Fare at the time of Ticket issuance, and the refund will be made in accordance with any restrictions contained in the applicable Fare rule.
  2. Voluntary refunds will be made only by the Carrier which Originally issued the Ticket or its authorized agent.
  3. If no portion of a Ticket has been used, the refund will be full amount of the Fare paid less any cancellation fee and/or service charge.
  4. If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the Fare paid and the applicable Fare for travel between the points for which the Ticket has been used, less any cancellation fee and/or service charge.
  5. If a portion of the Ticket has been used or no portion of Ticket has been used on an Econo (Lowest) fare, the difference in Fare and refund will not be made.
  6. Voluntary refund of Tickets shall be made in the currency used to issue the Ticket and in the country where the Ticket was purchased, whenever possible. However, Canadian dollar refunds or refunds in the currency of the country where the voluntary refund is requested may be made at the request of the Guest provided a refund in such currency is not prohibited by local government foreign exchange control regulations.
  7. Non-refundable Tickets can be exchanged for a future Ticket for up to one year from the Ticket issue date as long as the Reservation is cancelled on or before the first travel date on the Ticket with the exception of an Econo (Lowest) ticket purchase, which is non-refundable

SCHEDULE “A”

PRIVACY POLICY

Legal stuff: privacy policy

Effective date: April 1, 2017

At WestJet we are committed to respecting your privacy. This policy describes how we collect, use and disclose personal information concerning our guests and other individuals. We reserve the right to update or modify this policy at any time without prior notice by posting an updated version on this website. To alert you of a change, we will update the effective date of this Privacy Policy.

For the purposes of this privacy policy, "WestJet" means WestJet, an Alberta partnership, WestJet Encore Ltd., and WestJet Vacations Inc.

Personal information is information about an identifiable individual. Your personal information includes your full name, address, telephone number, date of birth, email address, opinions, preferences, usage of WestJet's websites, and any other information that is connected to you, identifies who you are or would allow someone to contact you.

It is our policy to only collect, use and disclose personal information about you with your knowledge and consent, unless otherwise required or allowed by law. Prior to collecting personal information, it is our policy to identify the purposes for doing so and to limit the collection, use and disclosure of personal information to those purposes.

Generally, we will only collect personal information from you, and use it and disclose it with your consent or from someone on your behalf. There will be occasions where we will either contact you with offers and travel services that we feel will be of interest to you and rely on your consent (implied or express) while also providing an opt-out mechanism for such contact. We will use implied consent only in circumstances where the personal information in question is not sensitive, where the purposes and circumstances are limited and well-defined and where you are given an opportunity to opt-out or withdraw your consent then or at any time by contacting us.

If we identify a new purpose for using or disclosing your personal information, unless otherwise required by law, depending upon the sensitivity of the use or disclosure of the personal information, we will update this policy and/or contact you to obtain your consent for the new use or disclosure and we may use your contact information, including your email address, to do so.

Personal information is collected by WestJet when you provide it to us, or when a third party, such as a travel agent, family member or other party books a ticket on your behalf, when a third party, such as a rewards program or a credit card services provider provides personal information to WestJet, or when certain technologies we employ on our websites or web-based applications are able to provide WestJet with information related to your interaction with various websites and other technologies. If you would like to fly with us, book a hotel or car, join a mailing list, apply for a job, participate in a program or enter a contest that may be offered by WestJet from time to time, you will be asked for personal information as described in this policy or as stated to you at the time of collection. Personal information may be collected by us through our call centre, by interaction with our or other websites, web based applications, from you in person, from a travel agent or other party obtaining travel services for you on your behalf, or from a third party otherwise providing information about you on your behalf or for your benefit.

We also use various computer or web-based technologies to collect and store information when you visit a WestJet site including but not limited to e-cookies, pixels and other web beacons as outlined later in this policy. It is our policy to collect personal information about you directly from you where possible or reasonable to do so. However, there are circumstances where personal information about you will be collected from a third party on your behalf.

Use of personal information

When you book a flight with us, or when someone books a flight with us on your behalf, we will ask for your gender, name, address, email address, phone number, and information related to your form of payment. We collect this information in order to process your request for travel services or to process refunds. We need your gender to determine the weight and balance of our aircraft and to assist us in identifying you for legal and security purposes. We may also use your personal information to contact you about your flight, flight booking or about anything that affects or may affect your flight booking or your flight, and to notify you that a credit that you have with WestJet has been created or an existing credit is going to expire. Additionally, we may leave an automated flight status message on any phone number you provide in the event of a change or cancellation of your reserved flight.

Adequate personal identification documents, including photographic likenesses, will generally be required in order to permit you to board an aircraft or access other services. This information is collected for security, legal and identification purposes and is generally returned to you immediately and not retained without your consent.

Following your flight, WestJet may also use your personal information to contact you about travel services, your travel patterns and your experiences when flying with us in the form of a survey. You can opt out of this program at any time.

Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which WestJet is required or requested by legal authorities to collect, use or disclose personal information about you, particularly when you are traveling with us, without your knowledge or consent. Information that we are required to collect by any Canadian, U.S. or international government authorities, depending on your boarding location and destination, may include, as required by such authorities, your full name, date of birth, citizenship, gender, passport number and country of issuance, immigration visa number, permanent resident card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority. Please be advised that WestJet may disclose this personal information to authorities when required or requested in conjunction with the identification of lawful authority.

In certain circumstances where we believe unlawful or criminal activity is being committed to, on or against WestJet guests, people or property, we may disclose your personal information to appropriate government authorities or other non-governmental entities in order to allow them to properly investigate the matter.

Because WestJet flies across international borders, personal information may be made available to government authorities in Canada and the United States, as well as any other international destination, as required by law.

In addition, WestJet uses third party providers of information technology, data processing, reservation services, data storage services and other services like providing you with a personal uniform resource locator (PURL). WestJet protects personal information disclosed to such third party service providers by contractual obligations of confidentiality and non-disclosure. Personal information, including medical information covered by this Policy, may be processed or stored outside of Canada, and such personal information may therefore be or become accessible to government authorities and agencies in other jurisdictions pursuant to lawful authority made under the laws of those jurisdictions.

Subject to certain restrictions and the WestJet Booking Terms and Conditions, Tariffs and Conditions of Carriage, services are offered to persons with special needs. A special need includes situations in which an individual may require an attendant or other specific requirements to accommodate a disability. A special need also includes individuals who, for medical reasons, require a special arrangement in order to travel.

In order to properly serve persons with special needs, to assure the health and safety of all concerned, and to ensure that an individual qualifies for any special arrangement WestJet may offer, WestJet may require additional personal information, including relevant medical information and information on particular requirements, such as whether a wheelchair, oxygen supply or other special equipment are required, information on connecting flights or connections, as well as additional contact information in the event of an emergency. In situations where an individual requires that they be accompanied by another individual, WestJet will require personal information from that individual as a passenger on the basis set out in this Policy.

The unaccompanied minor program provided by WestJet (see westjet.com for more details) requires additional information to be collected by WestJet, including names and contact information for those person(s) dropping off and meeting the minor.

When you book with us through a travel agent, your travel agent will provide us with the same personal information that we would otherwise collect from you directly in order to book a flight or other travel services. Unless and until we are advised otherwise, we will consider a travel agent to have your authority to provide us with your personal information to be used and disclosed by us pursuant to this privacy policy. Collection, use and disclosure of your personal information by your travel agent will be subject to your dealings with the travel agent and their privacy policies and practices.

Travel agent access to online information from WestJet is governed both by WestJet policies and by restrictions and levels of permission set up by the travel agency. Personnel in each travel agent office may be able to gain access to personal information concerning all clients and customers of the travel agency. Access to your personal information may not be limited to the individual travel agent you have dealt with as travel agents may share information. Any inquiries about another travel agency accessing your personal information should be directed to the original travel agency with whom you booked your flight.

If a third party, including a family member or friend, or your employer or another party other than a travel agent, has made or will be making a booking on your behalf, that party will provide us with the same personal information that we would otherwise collect from you directly in order to book a flight or other travel services. Unless and until we are advised otherwise, we will consider such third party to have your authority to provide us with your personal information to be used and disclosed pursuant to this privacy policy. Collection, use and disclosure of your personal information by a third party will be subject to your dealings with them and any applicable privacy policy and practices they may have.

Certain employers and other parties may be granted access to online information from WestJet with respect to your booking where your employer or other party has made that booking on your behalf. Such access is governed by our Terms of Use. Such other party, including any others to whom it grants permission, will be able to gain access to personal information concerning all individuals for whom they have made bookings.

If you book a hotel room and/or a car rental, you will be asked for your name, address, phone number, email address, and credit card information. This information is used and disclosed to confirm the hotel and/or car rental for you.

Our WestJet Rewards account option allows you to provide us with your personal information for your convenience in booking and managing your travel with us, should you choose to sign up. An account is also required in order to be issued or use a WestJet flight or travel credit and to earn WestJet dollars in WestJet’s reward program.

When you sign in, our systems will automatically complete the fields when booking a flight, using your account information to fill in fields for your convenience, and after that the information is used and disclosed for the same purposes as if you had filled in the fields manually yourself. We strive to continuously improve the function of the fields available, but unless we advise you otherwise, any improvement in or addition to the fields will be subject to the same policies as set out in this policy. If you wish, you can remove your information from your account at any time, following which you will still be able to purchase services from us through our website, but you will have to fill in all the fields manually.

For certain opt-in services, WestJet may, with your consent, collect profile information about you (e.g. hotel and car preferences, etc), as well as demographic information (e.g. date of birth, etc). This information will be used to communicate specific information to you based on the profile and demographic information you provide.

If you would like to:

  1. Be informed of seat sales and other WestJet and/or WestJet Vacations promotional offers; or
  2. Be informed of special offers from our partners from time to time; then

you must first set up an account and check the applicable option or options, following which we will use your account to communicate with you via electronic communication as you have requested. You may withdraw your consent to any of the foregoing options at any time.

By submitting your comments on WestJet’s feedback section of its website, you agree that WestJet may use your comments for internal purposes such as, training or employee acknowledgment and recognition, and that WestJet may publish your comments on its Intranet or in other internal documents.

WestJet may offer various promotions from time to time. When you enter a promotional contest, we ask for your name, date of birth, address (email and/or residential), social media handle and/or phone number so that we may communicate with you in the event you are a winner and so that we may verify that you are of sufficient age to participate or that you meet other eligibility requirements stated in any specific contest rules. Other information related to the promotion or contest may be requested if required by law.

WestJet offers employment opportunities in various locations, including over its website and others. If you would like to apply for a job at WestJet, you will be asked to provide your name, telephone number, address, email address, and other information concerning your application such as employment history, references and education. By submitting your application, you are consenting to the collection, use, disclosure and retention of your personal information for purposes of assessing your suitability for current and future employment opportunities at WestJet. In addition, you consent to the release of your personal information to our third party service providers for the purposes of pre-employment screening which may include a criminal background check and reference verification. If you are a successful candidate, this information will be retained by WestJet as long as reasonably required for purposes of managing your employment relationship or as otherwise required by law.

A cookie is a small amount of data, often including a unique identifier, that is sent to your browser from a website's computer and stored on your computer's hard drive. We use "cookies" to collect and compile data. Cookies track the movements and interactions of visitors on our websites and allow us to collect information about visitor website usage patterns to better understand and meet their requirements with improved design, content, display of relevant features, and to provide you with various advertising services. Cookies also allow our websites to recognize your computer or device the next time you visit in order to provide a custom experience including remembering your choice of language, exposing you to certain website pages, and auto-filling certain forms based on your previous visit. This also allows us to automatically fill in certain fields as mentioned above in WestJet Rewards Account and Mailing Lists.

WestJet uses third-party advertising technology to serve ads when you visit our website and certain sites on which we advertise, using information from your visits to our website and those other sites to serve ads which are tailored to you. In the course of serving ads to you, a unique third-party cookie may be placed or recognized by your browser. In addition, we use pixels or transparent GIF files, often referred to as "web beacons", to help manage and optimize our online advertising. These are provided by external entities like Google, Facebook, and other social media companies, and enable our ad servers to recognize a browser's cookie when a browser visits our website and to learn which banner ads bring users to our website. The technology may also allow other service providers to receive information from our website related to our online advertising. With both cookies and web beacons, the information that we collect and share does not contain your name, address, telephone number, or email address.

Google and other similar providers are subject to contractual restrictions with respect to personal information to protect your privacy. For more information about Google specifically, including information about how to opt-out of these technologies, go to https://static.googleusercontent.com/media/www.google.com/en//intl/en/policies/privacy/google_privacy_policy_en.pdf.

Additionally, you can opt out of WestJet's behavioural online advertising. To opt out of online behavioural advertising using AdChoices, click on the AdChoices Icon in a banner ad. To opt out of online behavioural advertising on Facebook, click the or on the top right corner of a Facebook ad and select 'Why am I seeing this?'.

WestJet discloses your personal information to third parties as required to process your request for travel services, including flights, hotel and car bookings, to provide services to you, display relevant advertising, as required by applicable law, or as otherwise set out in this policy.

WestJet is continuously seeking ways in which to better serve you. WestJet may therefore also disclose personal information concerning you to other organizations that may have affiliated programs to WestJet or other offers of interest to you to allow them to contact you, but WestJet will do so only with your consent, which you may withdraw at any time.

Personal information provided by you or on your behalf to book flights or other travel services will generally not be provided to anyone, including a spouse, family member, friend or coworker, without your consent, or as required by law, or as otherwise provided in this privacy policy. To protect your privacy rights and personal information, and for security and legal purposes, we therefore generally cannot disclose your personal information to any individual contacting us and claiming either to be a spouse, family member, friend, coworker or otherwise entitled to your personal information, or claiming to have your consent for us to do so, unless and until we have verified with you that you do in fact consent to our disclosure of your personal information to such specified individual. The exceptions to this are:

We will disclose your personal information on a reasonable basis to an individual who has booked your current flight or other travel service where that individual has adequately identified themselves. We will consider that, since they previously had your consent, express or implied, to deal with us, your consent continues. Please see Corporate and Other Third Party Bookings. We may also, with your consent, exchange your personal information, including medical information, with third party medical personnel in situations where you, or someone on your behalf, has requested special arrangements related to medical conditions or status. Please see Special Needs.

Where an individual contacts us and provides us with your full name and reservation code giving us reasonable grounds to conclude they are contacting us with your consent, express or implied, we will disclose flight information to that individual for the purposes of permitting that individual to meet your flight or be aware of delays, and other similar information. Flight information is limited to flight number, flight timing information, confirmation that you have or have not boarded a flight, and the departure and arrival locations of your journey with us. Flight information is provided as a service and convenience to you to permit meeting your flight and being aware of any delays or flights that are early. We will not provide other personal information such as home address or contact information to other individuals in these circumstances without your express consent. If you do not wish individuals to be able to obtain flight information from us, you should not share your reservation code with them. Likewise, your boarding pass contains personal information, and should be handled and disposed of in the same manner as any other personal information you may have in your possession. Otherwise, we will conclude that, where an individual has your reservation code, you have given your consent to their contacting us for your flight information. A reservation code refers to the confirmation number assigned by WestJet to you for a specific flight.

WestJet may provide you with the opportunity to access products and services from third parties. Those third parties may collect, use and disclose personal information from you or about you in order to provide their products or services to you. The collection, use and disclosure of personal information by those third parties will be governed by their privacy policies and any consent you provide and, unless we advise you otherwise, WestJet has no access to or control over your personal information collected from you by those third parties.

Any travel insurance purchased by you through Westjet is solely and directly offered, provided and underwritten by RBC Travel Insurance Company ("RBC Insurance") and WestJet expressly disclaims any responsibility with respect to such travel insurance purchased from RBC Insurance. By choosing to purchase travel insurance from RBC Insurance you are consenting to allow WestJet to transfer your personal and credit card information and your reservation details ("Guest Information") provided to us through this website to RBC Insurance. RBC Insurance will bill you directly for any travel insurance product purchased from RBC Insurance. Any indication on this website of the cost of a travel insurance product purchased from RBC Insurance ("Travel Insurance Cost") indicates a Travel Insurance Cost charged by and determined by RBC Insurance, and is provided to you by WestJet for your convenience, in order to provide you with a combined cost of airfare purchased from WestJet and insurance purchased from RBC Insurance, based on Travel Insurance Costs provided by RBC Insurance. WestJet has no control over Travel Insurance Costs and disclaims any responsibility in regard to such costs, including their accuracy, timeliness or availability.

From time to time we may assist you in participating in reward programs, and unless you are advised otherwise, the same general rules will apply as stated above.

WestJet may provide reward program-related information about you to other parties, such as participating partners, merchants or service providers, as required to administer the applicable reward program, to fulfill your redemption requests under the reward program, or to provide you with direct mail offers from or on behalf of our participating partners.

In order to improve your WestJet experience and the quality of services we provide to you, we can access technologies related to advertising. Through some of our partners, we can provide personal information to them in order to better serve your travel needs. If you are a rewards member using a "gmail" account, we provide that information to google who can in turn provide you with more directly applicable advertising. Your gmail address is sent in an encrypted fashion to google. In turn, they are able to determine appropriate advertising to send to you while you surf the internet.

As mentioned above, we are required to collect personal information by government authorities in the U.S., Canada and other countries, and that information may be disclosed to those authorities without your knowledge or consent as required by law. It is the policy of WestJet to only collect and disclose what is required by law, and nothing further.

WestJet has in place sophisticated security measures and procedures to ensure that your personal information is protected from misuse and from unauthorized access.

However, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of the information you transmit to us over the Internet.

Retention of information

Personal information collected by WestJet is retained for as long as it is reasonably required for the purposes for which it was collected, or as required by law, following which it is securely destroyed or made anonymous. If you withdraw your consent to our retaining your personal information, we will advise you as to the consequences, if any, of your doing so.

If you have signed up to become a Rewards member to the WestJet website, you are then able to manage your own personal information, to view it and to modify it as you choose. You are also able to cancel your account completely at any time, but the consequences of doing so include forfeiting any flight or travel credits you may have, forfeiting any WestJet dollars earned under the reward program, no longer receiving electronic communications you may have signed up for and loss of automatic population of fields with your information. If you wish to cancel your account, please contact us by email. You can create a new account at any time, even after you have cancelled your account.

Until your consent is withdrawn, it is our policy to keep your WestJet account open indefinitely for your convenience in the event you decide to access it again, and, if you have signed up for electronic communication, to continue sending you information until you advise us that you wish to no longer receive it. However, we do reserve the right to terminate accounts and distribution of electronic communication at any time without notice.

Feel free to contact us if you have any questions or concerns about this policy or the accuracy and completeness of any information in your file, if you wish to update any of your information, if you would like to see a copy of the information we have on file about you, or an account of the use that has been made of your information.

To do so, simply contact WestJet toll-free at 1-888-937-8538.

Written inquiries can be directed to WestJet's privacy officer via:

  • Fax: 1-844-223-8478
  • Email: privacy@westjet.com
  • Mail: 22 Aerial Place NE, Calgary, AB, Canada T2E 3J1

You may also use the above information to withdraw any consent you have provided, or to register a concern or complaint with us. In all cases, we may require that requests for information or withdrawal of consent be received by us by email, fax, mail or otherwise in written form. We will also require that you provide sufficient information to allow us to locate your information to deal with your request.

All requests for access to your personal information and complaints must be provided in writing and our response will be subject to verifying your identity before replying. It is our policy to respond to all inquiries, requests for access to personal information and concerns or complaints within 30 days of our receiving them unless otherwise allowed or required by law. If we cannot fully respond within 30 days, we will still advise you of that within 30 days.

However, we cannot give you access to personal information that we do not have, or that would disclose personal information concerning another individual without their consent, or that we otherwise cannot disclose under applicable law. There are legal restrictions in certain cases where we are prohibited from providing you with certain information. We reserve the right, to refuse to provide access to information where we are not legally required to do so, in which case we will advise you of the reasons for doing so, and of the name of a person who can answer any questions you may have