TripAdvisor Traveler Rating

I had another great stay at the Disneyland Hotel. This time, I splurged for a club room which had access to the High Key club. The room itself was almost identical to the other rooms I’ve stayed in previously in the other towers. The lounge access was well worth it, providing small breakfast, a light dinner, and snacks throughout the day. The service was above and beyond. The only new downside is the termination of the early entry perk for on-site guests. Now, on-site guests receive one complimentary lightning lane per person per stay, where it should be per day.

I would say the service was not what it was 15 years ago when I was there with my family and young children, but the proximity to the resort in downtown Disney is special!

Unfortunately Disney has lost its Magic. Every year the quality of our trips gets worse. Premium price for a mid level dated room and hotel. There is no magic left. Construction everywhere. The rooms are outdated and dingy. No customer service to brag about. The only reason to stay here is for the convenience to the parks but at 800 to 1000 a night it's not worth it. Sadly I don't think we will ever have back what Disney was ad one time. A place where everyone could be a kid again and enjoy the magic that once was.

We checked in after booking a “Club Level Premium View” room as we have several times before. We got in late after a horrible day of travel and delayed flights we couldn’t wait to be greeted by our favorite hotel, but things were only about to get worse. We get to our supposed club level room (on the 8th floor, club level is 9th to 11th floors) and it’s jammed in a corner between elevators and ice machines. We walk in to a room with burned out lightbulbs, soap dispenser ripped off the wall and no bedding for the 5 adult guest (just a pillow). The real topper is when we go to take a shower the tub doesn’t drain and we’re taking a shower in bath water. All acceptable conditions for a room at Motel 6, but we’re paying over a $1,000 a night FOR A PREMIUM CLUB LEVEL ROOM!!! As I stated before, we’ve stayed in this room type several times before and know what is to expect, and this was not it!!! I call down to the front desk to complain and instead of making it right they get nasty with me and tell me that’s all they have for me and to deal with it basically, but they will send someone to fix tub. He didn’t show up until an hour later and by that time we had gone to bed as it was now 2 am! The next morning my husband speaks with a manager and we’re FINALLY told they will change rooms for us but we need to vacate our current room by 11:00am and then be without a room until they clean a room. They made sure to put us out as much as possible and didn’t give us a new room until 2pm. Each time we went to the front desk trying to fix this mess and get into a room we were treated with nothing but hostility and nastiness. I truly could not wait to check out. Bottom line we should have never been inconvenienced in the way that we were, nor should we have been made to feel like we were difficult simply because we wanted the room type we were paying for. We’ve been staying at park resorts for the past twenty years but after this we will never be back!

Rude, confused nonhelpful front fest and managers at Disneyland hotel and Grand Californian. After a person pooped in the pool I was checked out and moved to the Grand. When I got there, no info was transferred. Mass confusion. Rude desk person and manager. after being treated really poorly, and getting discriminating looks from all staff. I opted for a refund and I was given refund promise and cancelation on my reservation. Only to find later My family member was charged the $1200 amount. After negotiating back-and-forth for weeks with management and the higher-ups, they have decided they will not refund so we are paying $1200 for a room that we never used. Way to go Disney. That’s a great way to treat people at the happiest place on earth! Ruined my summer. And relationships with Disney.