TripAdvisor Traveler Rating

We have stayed at many disney properties and have been on disney cruises and know the brand is usually great. We like the convenience and expext a clean and great experience for the price you pay. We stayed in the Frontier building this time. The room was clean went entering. It was small and dated. When we used the shower it had chipped tile, the grout was dirty and the overflow plate on the faucet wasn't attached. The sink had chips and looked dirty. The towels were thin and old. The bed was hard and uncomfortable. On our third night we came back to a dirty room, housekeeping skipped our services. I voiced my concerns when checking out and Natalie a supervisor was rude and did not want to hear the complaints. This was a very disappointing trip especially for the $800 plus a night we spent.

First off, the hotel staff was great, as you'd expect from Disney. And the location is fantastic for walking into the parks. Sadly, the hotel room was a huge disappointment, particularly at this price point. We stayed in the Frontier tower. When we first arrived, the sink was clogged and one of the lights in the room did not work. We called down and they sent someone to fix them. The phone handset didn't work. You had to use the speaker phone. The room was on the cool side. We set the temp to 73 and later 74, but it never got above 70. We had a room with two queen beds, but you could not sit on the edge of the bed without sliding off onto the floor. Hence, without a normal, supportive edge to the mattresses, it felt like you were sleeping in a double bed. I've stayed in hundreds of hotels in my life and I can honestly say I don't recall ever having a mattress with that problem before. There's no fan in the bathroom, which is annoying for multiple reasons. No one wants to hear you doing your business from out in the room, and when multiple people are showering, the third person is forced to be in a sauna. There's also no sink in the room with the shower and toilet, which is unhygienic. I had to crouch down in the shower to wash my hair and I'm only 6 feet tall. The sink had minimal water pressure. And you had the choice of water that was too hot to use, or cold water. There was no in between. If you turned on the warm water tap, the temp was too hot to keep your hand under the stream. If you then turned on the cold water tap, even very slightly, the temp instantly dropped to cool and then cold. No matter what you do from then on, you cannot get warm water back without closing both taps, and then turning on the hot water tap only. I won't get into the prices of things at the hotel's stores, because if you've ever visited Disney, you know what's coming. But overall, I would not stay here again. I believe you can stay offsite nearby for less and hopefully get a nicer room, and only walk a few minutes more. And since they've dropped the early entry benefit for staying onsite, you'd no longer be missing out on that.

First trip to Disneyland and enjoyed our stay at the Disneyland Hotel. We liked the convenient location which allowed us to walk directly to the parks after going through the Downtown Disney area. The hotel was nice and maintained even though it's one of the original buildings. The staff we interacted with during our stay were all friendly. The only disappointment for us was the "preferred view" that we paid extra for. We basically had a view of a roof and a city roadway.

Wow! It has been about 10 years since I stayed here last and what a delight this stay was! I was able to afford this hotel because I was attending a professional conference at the hotel. This made the room rate more affordable. The hotel is old but very well maintained. The first room I was put in was next to the elevator and I could hear the elevators going up and down all night long. the front desk was able to quickly find a new room for me down the hall in the same floor the next morning. The rooms are impeccable and have so many hidden Mickeys. The grounds, pool and restaurants are impeccable and easy to mobile order from and run down to get food to bring back to the room. I did need to request Facilities to come and pour something down the bathroom sink as it was pretty smelly every time I turned on the water. When I requested - the stag knew right away what to do and after the remedy there were no more concerns about turning the water in the bathroom sink. I live this hotel and would stay in here again if I can afford it. This hotel is awesome!

We stayed at the Disneyland Hotel for our first official Disney trip with the kids, and it couldn’t have been a better choice. The whole hotel feels fun, magical, and welcoming from the moment you walk in. Everything was clean, bright, and full of those little Disney touches that make the kids light up instantly. The rooms were spacious and comfortable, with plenty of room for all the bags, snacks, and kid stuff that comes with a family vacation. The headboard lights up with fireworks, which became one of our kids’ favorite things every night. It truly feels like Disney magic inside the room, not just in the parks. One of the biggest perks of staying here is how easy it is to walk to Disneyland and California Adventure. For a first trip, that convenience is everything. Being able to take a midday break, grab a nap, or let the kids unwind without a long commute made our days so much smoother. And of course, Goofy’s Kitchen — our absolute favorite character breakfast. It’s right here at the Disneyland Hotel, and even if you’re not staying at the hotel, you can still come for breakfast. The characters, the energy, the food… it’s such a fun way to start the day and perfect for little ones experiencing Disney for the first time. Overall, the Disneyland Hotel is ideal for families who want comfort, convenience, and a full dose of Disney magic. It made our first trip with the kids unforgettable, and we would stay here again in a heartbeat.