TripAdvisor Traveler Rating

Incredible property, location, food, amenities!! 10/10.

The Good: The resort is lovely and all but one staff member was very kind. The kids program is absolutely amazing the staff there are so sweet and caring. I would go back just for that. My daughter and my friends kids loved the Star Camp and would bed to join them. I loved the layout of the building and the water fill stations, and efforts to recycle. The Mexican restaurant was nice. The buffet has a huge selection. I saw some people complained about the beach but we loved it. Just have to watch the tides and flags. Humpback whales were jumping in the bay. They will bring you seats and umbrellas. The appetizer bar at the Mexican restaurant is great, the main course was Meh, but We went back a couple times just for the appies and ambience. The best food night was the cultural night where they had different food booths located around the lobby like a street market with performers in the middle. The food and show was excellent. The Average: The 2 queen rooms are not 2 queen bed, they are doubles, so people should be made aware of that. Our room smelled of mildew and had some mildew in the bathroom but the beds were clean and comfortable. My parents had an air purifier in their room and that made a difference. The gym is tiny and hot but they have a lot in there. The buffet has a huge amount of food selection. The Ugly: The "specialty restaurants" are not good. The Japanese restaurant was bland and the wine was terrible. I never saw them open a bottle at the table and suspect they are filling bottles with a cheaper generic wine. They refilled drinks in used glasses and never cleaned the garnish from the previous drink out. The "French" restaurant was absolutely disgusting. Food was over cooked, yet not hot. There was a slab of imitation butter on a very poor attempt at a steak. The escargot were so dried up they looked like a scab when it falls off and were so chewy. I can't comment on dessert because we left and went to the buffet. They ran out of a couple items at first sitting. The french restaurant was by far the most disappointing. Despite that, the server we had was wonderful even knowing how disappointed we were in the food. Poor guy, he probably gets complaints all the time. We were there for a week for a wedding and all the guests who ate there said the same, absolutely disgusting.

Despite the unfortunate events happening in the area during my stay, Iberostar truly went above and beyond to make my experience peaceful, safe, and beautiful. From the moment I arrived, the staff showed incredible professionalism, kindness, and genuine care. They made sure guests felt comfortable and well taken care of at all times, which meant so much during a time that could have easily been stressful. The resort itself is absolutely beautiful clean, relaxing, and perfectly maintained. The atmosphere allowed me to truly disconnect and enjoy my vacation. Every staff member I encountered was welcoming and attentive, and their dedication did not go unnoticed. Even with the challenges happening outside the resort, Iberostar made this trip special and memorable. I felt supported, safe, and able to fully enjoy my time here. That level of service speaks volumes about their commitment to their guests. I will definitely be coming back again and again. Thank you, Iberostar, for turning what could have been a difficult trip into a wonderful and relaxing experience.

We had an excellent trip to Iberostar Playa Mita this February. Overall great experience! The best parts were the kids star camp - which had friendly staff and great activities for our 5 year old son. They even had an evening pajama party (for a small additional fee) so we actually got to have a dinner as a couple without our kiddo for one evening. Also the activities were great - especially Zumba with Angel! He brought the energy to every daily class making everyone feel welcome, have fun and sweat! We’d go back for sure. There were a lot of food options - a bit limited for vegetarians but still good. And great to have a 24 hour coffee bar as well. The hotel grounds were clean and well kept. The rooms with ocean views were excellent. There isn’t the best beach here but great views of the Bahía de Banderas and we even saw some humpback whales migrating nearby.

This was our first time to this property. The good: the resort is small and very clean. Staff were constantly cleaning and maintaining the property. Staff were generally very attentive and pleasant. The rooms were large. The Mexican restaurant had the best ambiance and best sound. Breakfast there was lovely. The taco restaurant near the beach was very good. The pool area was nice and had activities. The Star Friends were very active and present. The Sunset Bar was lovely- a great place to have a drink and watch the sun go down. The weather was great during our week. What needs improving: the food was awful- unseasoned, cold and raw fish was not always properly cooled. One had the impression that the food had been sitting for quite a while. Beach access was a problem as it was 4 stories below the resort. Access was either by stairs, ramp or elevator. As there is a tide, chairs were put out as the tide retreated. There were constantly vendors on the beach. Signage was lacking or posted too low for access to elevators, theatre etc. The property is built in two hills so there is a lot of up and down unless you stay in one of the buildings or find an elevator. We tried three specialty restaurants: Pacific Express, the Japanese and The Steakhouse. All were awful and the wine was bad quality. We would not return to this resort. We have been to many AI resorts including Iberostar on the Cancun side and had realistic expectations.