Iberostar Selection Playa Mita reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

5364 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good hotel, bad at problem solving

554tatianar on May 23, 2024

Great hotel, it is one of my favorites to rest and have a good time , however, the last time I went there, there were some people by the pool with a very loud speaker; I asked them to please lower the volume and they said no, I asked for help and the staff said they had paid for their stay and that they couldn’t do anything, I also paid for my stay and I felt it was very rude to ignore me, I wanted to rest and the noice was terrible.

TripAdvisor users rated this property 1 out of 5

FIND BETTER! YOU DESERVE BETTER!

Inspire62910174906 on May 22, 2024

Not sure why this hotel has good reviews. Like my husband said, probably from all the employees. This place is bad. Outdated rooms. AC barely working. Humidifier in the room needs maintenance ever6 few hours. Lines that last hours to thw buffet. Worker do not speak English and even when they do, and you ask for instructions in English they refuse. Insist on addressing you in Spanish when you clearly do not understand. Half the time you're just ignored. Buffet has no options. Same food daily and it's mediocre at best. No taste, no substance. Other "specialized" restaurants have nasty food worse than buffet. Please stay away if you want to have a pleasant stay. I'm definitely never coming back! Oh also, no entertainment at all!! After 6pm the place is dead. No activities or music! They run out of food and ice cream at the pool early in the day and that's it. No bathrooms at the pool it beach area do ppl probably pee in the water. Do yourself a solid and go somewhere else.

TripAdvisor users rated this property 5 out of 5

Paradise in Playa Mita

jshanson (New Mexico) on May 17, 2024

Resort very nice, ocean is very ready for folks.. mostly standing in water …but so warm Had a week here…and spent much time on roof top terrace… Hugo, Edison and Luis treated us very well and took extra time with us. Food and drinks were easy.. Food very nice at all restaurants Pools amazing for kids especially Lots of stuff to do Visit my friends on roof top terrace Great margaritas Jenny , Brandon, Mildred helped us a lot in concierge Enjoy

TripAdvisor users rated this property 5 out of 5

An amazing place with even more amazing staff!

jmtesch (Schaghticoke, New York) on May 14, 2024

My husband and I stayed at this resort from 5/4 - 5/11 for our 8th wedding anniversary. The pics of the resort and the beach don't do them justice! The place is stunning!! The food was delicious and we only had 1 meal that my husband didn't love but its a foreign county and an AI so he just ordered something else, problem solved. The staff here is by far the best staff we have ever encountered anywhere...HANDS DOWN. The roof top bar and staff up there hit it out of the park...Jesus, Isabel, Pedro, Carmelo and our absolute favorite, Mayra. Mayra even gave me a small Mothers Day gift before we left. She is an exceptional human being. If I am forgetting anyone from the roof I am sorry, we loved you all so so much! The guys at the pool bar were amazing all day as well. Everyone everywhere was always smiling and happy and willing to help you with anything you needed. It was so lovely. My hubs and I had a freak medical emergency occur that landed us in the ER during our stay. From the medical staff on site to the concierge who arranged a taxi...thank you all so much!! They were so helpful and gracious and they checked up on my husband after the fact, even the doctor on site was asking about his wellbeing after the fact! Our trip went a bit sideways (ER trip that had absolutely NOTHING to do with the resort at all) but the staff was amazing at helping us make the best of it after the fact. Thank you all so much from the bottom of my heart! We will definitely be back.

TripAdvisor users rated this property 4 out of 5

Five star service

Julia M on Apr 30, 2024

Stunning resort with an amazing view. The common areas are far more lovely than the rooms, but why would you want to stay in your room the whole time? Photos were accurate upon booking, if anything, the common areas were underplayed online. Lots of food options for any picky eaters but no real standouts. Definitely check out the entertainment in the lobby bar in the evenings! The swim up bar is fun in the sun during the day. The staff was extremely wonderful - every person was smiling and genuinely pleasant to interact with. "Paloma Excellente" from the afternoon salsa lesson was one of our favorites, as well as Gustavo, our waiter for the private dinner. I wish I could recall more names but I think I'll run out of characters if I were to list them all!!! We also did the Rocktails event in the nightclub and had a blast. Perhaps a little campy, but the energy is infectious!!

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