TripAdvisor Traveler Rating

I came to Iberostar Playa Mita for a bachelor party with 9 guys from Los Angeles. This was my first time at the resort. The grounds of the hotel are nice and the beach is fantastic; I have never experienced such a warm beach. In particular, I would like to thank Mayra, Jesus Rosy, and Carmelo at the Wirikuta Sunset Bar for making our stay special. All four were extraordinarily pleasant and friendly. Mayra was pleasant to speak to and remembered my name from the first night of my stay, Jesus made fantastic drinks and was very kind, Rosy was a pleasure to speak to, and Carmelo was kind and efficient. Our stay was enlightened and was made to feel extra special. Due to their kindness, I made sure to visit every evening, even returning early on our final night from Sayulita to make sure I could say goodbye and thank them for their service. I wish all four the best and hope that other guests can experience their kindness. I enjoyed the resort and would recommend a stay to friends and family. It was an overall great experience.

Horrible experience on my 3rd visit. The hotel is already dated and going down in quality for sure. I'm sorry I took my family here. We had total of 5 rooms booked, and numerous issues from spider in the room upon checking into it. One of the rooms no working A/C in the middle of the heat, they finally fixed it on the 4th day. Internet is pretty bad especially by ocean front rooms. Elevator constantly breaking, and we had a wheelchair family member with us. Are you kidding me. The only good thing going here was the service people.

All of the staff was welcoming and took care of all our needs. We had outstanding service in all of the restaurants, bars, beach, and pool. Myra, Jesus, and Jose make the best drinks I’ve ever had, they also make their own customs drinks. If you see Myra or Jesus behind the bar ask for the Emilio special. Fabolita always got us what we needed pool side and was always quick.

The main areas of the resort (Lobby, restaurants, etc) are very nice. They were clean and nice with comfortable accommodations. The restaurants had pretty good food and enough options to satisfy anyones taste. The major con for us were the rooms. They were the bare minimum, offering very little comfort. They are in desperate need of an upgrade. Our room in particular had a terrible smell coming from the bathroom. We complained to the resort as soon we walked in and they couldn't find any issue. I even overheard the cleaning crew mention a smell. The resort really needs to focus on room upgrades.

The check in was efficient and the rooms very clean and comfortable. I loved my room key attached to my all inclusive bracelet. My son had a wedding of about 40 people and although a little expensive, it was a dream on the rooftop. The wedding coordinator, servers and DJ we’re wonderful. Food everywhere was excellent - the Japanese was my favourite and our server LuLu made the evening extra enjoyable. Pool and beach was excellent and so were the drinks. I have only 2 complaints- First is that it’s far from any town and expensive to get to the closest town. Second is the hotel gift shop knows this and literally charges between 50 and 100 percent more for simple things like a package of tums, beach bag or bottles of vanilla. I bought nothing there and had it only been slightly higher in price would have spent a lot there. Overall a wonderful resort with wonderful staff!!