Your safety with WestJet Vacations
Your flights
Start your vacation with WestJet where safety above all is our priority. We’ve made changes to our business to ensure your safety and peace of mind at every step of your travel journey. From check in to your experience on board the aircraft, you can rest easy as you fly with us.
What to expect as you fly How we clean
Your destination
For vacations in Mexico and the Caribbean, sunshine, palm trees and continued safety await you. From when you land, through transit and upon arrival at your hotel or resort, measures for health, cleanliness and social distance are in place.
Arrival at your destination
When you arrive at your destination, you can expect:
- A warm welcome by WestJet destination representatives
- A health screening before boarding the transfer vehicle
- Hand sanitizer available to use at welcome area
- Representatives will be wearing masks
- 2m physical distancing among guests
Transportation to your hotel
When travelling from the airport to your hotel, you can expect:
- Reduced vehicle capacity to allow for physical distancing
- Hand sanitizer available to use
- Driver and guides will be wearing masks
- A clean and disinfected vehicle after each trip
Assistance at your hotel
As you arrive at your hotel, you can expect:
- Welcome briefings will have limited capacity
- Regular cleaning and disinfecting of all service areas
- Hand sanitizer available to use
- Representatives will be wearing face masks
- 2m physical distancing among guests
Your accommodations
WestJet Vacations continues to work with our hotel partners throughout our network to ensure heightened cleaning and hygiene protocols have been implemented throughout the resort for a safe environment for all guests. Visit your hotel’s website to find detailed information and videos regarding health and safety protocols.
To ensure social distancing at your hotel or resort:
- You may find fewer sunbeds around the pool, reduced capacity in restaurants, restrictions on the number of guests in elevators or in public areas.
- Pools, spas, fitness centres, kids clubs and sport facilities may be closed, have capacity limits or may require reservations.
- Additional facilities and amenities throughout the property may be closed or have altered operations.
- Mobile check-in may be required.
Visit your hotel’s website for a complete listing of affected facilities and operational guidelines.