TripAdvisor Traveler Rating

This was our 3rd time staying here. It could use a refresh. Titanium Elite but we got the ocean front room that we paid for. No other upgrades. You get a few, minimal options for breakfast at the restaurant. Lots of families there. We enjoyed renting the cabanas on the beach and liked the food/drinks service available. We visited the Beach House, Rumfire, Koloa Pizza Bar & Kitchen, Mucho Aloha Brewhouse, Mura Izakaya, and Java Kai Coffee.

Our room was fine and it was clean. Noise levels at night were higher than we would have liked, but it wasn't bad. The grounds are lovely and the pool is nice. The housekeeping was excellent and regular, which I do appreciate. We could have done without the attitude of the desk clerk when we dared to ask for directions. This is a largish complex and finding your way around is not always easy. The resort has lots of activities, but be warned that you need to sign up for these super early.

We stayed at the attached Villas property and used many of the amenities of the Resort itself. The complimentary classes and activities were an awesome surprise that our kids loved, the location was fantastic being right on the beach and super close to Old Koloa Town and other nearby beaches and sights, and overall we really loved the understated luxury feel of the property overall. Our only experience with Hawaiian resorts has been a huge resort in Waikiki, this resort felt like the complete opposite in all the best ways. It was mostly very quiet and peaceful, but still had plenty going on and also still felt appropriate and welcoming for people with kids. We also did the luau which was a huge highlight of our trip. My one piece of feedback that I do hope could be taken into consideration is to stay more on top of keeping the pool clean. It was windy and I’m giving people the benefit of the doubt that much of the trash that was floating in the pool has been blown in by the wind, and there was also a good amount of leaves and whatnot from the plants and trees, but my teenager wound up removing trash our second day in the pool because nobody else was. It definitely is an easily fixable issue, and it wasn’t detrimental to our stay by any means, but I’d love if we ever can come back, to not have to swim amongst plastic cups and debris in the pool. Overall we loved our stay at this resort and really do hope we get to return soon!

If I could give this place negative stars I would. Where do I start? Should I begin with the cockroaches? Which are actually so prevalent that they address it in a laminated card when you get to your room? Or the room service that doesn’t actually show up. This island is gorgeous but please spring the money and DO nOT STAY HERE….

The check-in was smooth and friendly, all the staff (as per usual in Hawaii) are amazing, and the grounds and location were wonderful. Lots of space on property, lots to do, even at adjacent properties. Pool area is great, albeit a touch small for the size of the property. Beaches are amazing. Bar and dining attached to the pool was nice, of course as expected a touch pricey. I was slightly disappointed in the rooms though. If someone blindfolded you and placed noise cancelling earphones on you and led you to your room, then revealed the room, you'd think you were at some Hampton Inn or something. It was just mid. Beds were comfortable, but it seemed dark and soul less. Especially the bathroom. They could at least reno the bath area, chuck the tub and put a nice glass standing shower. Retile with something not from the 90s. Overall a great stay though! A bit pricey for what you get room-wise, but it's Hawaii. What can I say.