Emporio Ixtapa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3842 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Our Third Time Here - Never Again!!!!!

Sapphire333 (San Lorenzo, California) on Jan 16, 2023

This is the third time that myself and my family have stayed here in a span of about 25 years. The first two times were a wonderful experience and that is why we went back a third time. But we will no longer ever stay at this hotel. The last time we were here was about 8 years ago and we had wonderful memories of the hotel. We really like Ixtapa so we decided that after being cooped up during COVID we we would enjoy a week of sunshine. When we went to check-in, no one at the front desk spoke English. It was very difficult to communicate. Luckily I brought a print out of my reservation and they were able to complete my check-in. We stayed in the Master Suite (Room 1104) facing the mountains and the boulevard. The room was nice, but there wasn't any literature whatsoever explaining how to use the phone (ie. housekeeping, room service, front desk, etc), what dining options there were and the times that breakfast, lunch, and dinner were served. There also wasn't any room service menu nor anything explaining the hotel activities and info for the spa. Literally nothing. I turned the TV on to the channel for the Hotel info and it was in Spanish -- alot of good that was. We were left to figure things out on our own. Then we learned that we could not longer order food at the pool (last time we were here it was available). We could only order drinks and they would only bring it in a plastic cup one at time. We used to be able to order a bucket of ice with 6 beers and they would bring right to your lounge chair at the pool. Well not anymore. On top of that, they longer have palapas on the beach to lay under. They now have these cabana loungers with cushions. I, myself, don't care for those. One because the cushions are gross, and two you're not able to move from sun to shade or vice versa like when you have a palapa. Then the lifeguard was constantly blowing his whistle to the people out in the ocean. I understand that the flag was red which means swim at your own risk; but the lifeguard was over cautious. My husband and son are really good swimmers and only swam past the breaks and the lifeguard was constantly blowing his whistle and calling them in. They both weren't that far and could still touch bottom. When I looked around at the other hotels and their residents were in the ocean farther out then we were and it wasn't an issue. So we just moved farther down from the Emporio when we wanted to take a dip in the ocean. Also, another thing to note is that if you are in the room facing the boulevard/mountains be prepared for alot of noise. Between the Ohana nightclub on Friday and Saturday nights, and Shakers (aka Senhor Frogs) during the week you will hear the "thumping" of music until 4 or 5 a.m. If you're a light sleeper I definitely would not recommend this hotel. Another thing to note, is that this hotel offers day passes to the locals. So not only are you competing for lounge chairs and restaurant times with the residents you also have a lot of locals visiting this hotel. I felt that the hotel now caters more to the locals than they do the tourist. I don't want to sound snooty, but when I go on vacation and pay more than $250+ a night for my room I expect to feel special and have an amazing experience. Unfortunately I did not feel special nor have an amazing experience.

TripAdvisor users rated this property 3 out of 5

Pilates Activity was very good.

Maritza V on Jan 11, 2023

I love yoga and the resort activities but Angeles was the best!!!! I did Pilates with her, her workout was well prepared, she was very conscious about few exercises I can do and adjusted the routine for me. Look for her at the Activities desk by the pool.

TripAdvisor users rated this property 5 out of 5

Recommend for young people looking for fun

Diego Issac R on Jan 03, 2023

Excellent ambiance and fun activities for young people. The rooms are very comfortable and quiet, nice for resting and relaxing, food is very tasty and there is a great variety to choose from. Definitely a place that I will recommend.

TripAdvisor users rated this property 5 out of 5

Outstanding

Gord P (Vancouver, Canada) on Dec 17, 2022

Beautiful smaller resort that is incredibly clean and tidy. All of the staff go out of their way to be friendly and helpful. The buffet is kept spotless and the food is remarkable good and the alacarte has outstanding service and meals. Loungers are never in short supply since there’s lots of them around the pool and on the beach, as well they have lots of sun beds and shelters. Great location on a beautiful beach with fabulous sunsets and right across from the shopping mall. I can’t say enough about the kindness of the staff and I’d be remiss by not giving a shoutout to our Air Canada rep, Luis, what an outstanding individual. This is my first time here and will definitely be back.

TripAdvisor users rated this property 3 out of 5

It’s alright.

gabylQ9675HF (Oakland, California) on Jun 28, 2022

This is day two of my four day (three night) stay. I normally travel alone but this time I’m traveling with family and friends but we’re all doing our own thing. As a woman who normally travels alone safety is my top priority. I’ve stayed in Zihuatanejo before and loved it. This is my first time in Ixtapa. Pros 1. First thing I noticed is the service. The staff is beyond amazing and kind. 2. The all inclusive package can be purchased at the hotel at 750 pesos per person. 3. There’s a laundromat nearby, a bank, and plenty of other restaurant/food options. 4. I initially got placed in the wrong room and had to go back to the front desk to correct it. They fixed it and gave me a different room. 5. It’s super clean and the house cleaning staff is amazing. Cons 1. I was sitting by myself on a lawn chair and a man aggressively came up to me accusing me of stealing his towel. The hotel has a rule about not reserving seats but I sat on a chair that didn’t have a towel. A little boy was sitting next to me (whose part of my party but no relation to me) was sitting on a chair with a towel and he accused my “son” (I don’t have children) of stealing it (the boy had left). He was very aggressive and made me incredibly uncomfortable. He then brought his entire party over to take over the chairs around me because they were upset I was sitting there. I was very uncomfortable. 2. There are a lot of security guards but due to the above situation I do not feel safe. As a solo female traveler I would give this place a 3/10. For people traveling in groups I would give it a 7/10. It’s pretty basic. There’s one large pool and one kiddie pool. You do have access to the ocean and the water is warm. Ive witnessed two people spill their drinks in the pool but accidents are bound to happen. The location is super clean and there’s a small parking lot. The front desk line can get really long and it takes a super long time but once it’s your turn you get undivided attention. I recommend getting the all inclusive package. They also have happy hour from 6-7 at the small bar across from the front desk. I’ll keep y’all updated about the rest of my stay but as of right now I recommend you stay anywhere else.

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