TripAdvisor Traveler Rating

The location, staff and food were very good. We stayed one week and had such a good time, it is located on a beautiful beach. We had the breakfast plan and loved it, close by is a plaza with many restaurants, bars and shopping.

I was quite disappointed in this hotel for several reasons. First, I booked the trip for two rooms for two couples. When we arrived they couldn’t find our reservation because it was not in my name even though I booked it. There was no welcome package or any kind of orientation so we had no idea what was available to us or where to go for anything. The staff spoke very little English and none of us spoke Spanish. I realize that a resort buffet is not gourmet food but the food here was the worst I’d ever had at any resort I’ve stayed in. It was the most bland tasteless food I’ve ever had. We ate off site often which is annoying since we paid for an all inclusive. I would not recommend this hotel.

Hotel Emporio is one of the best resort experiences I've had in over 20 years of travel. The beach is fantastic, it has all the facilities and amenities you'd need (and more), the food is amazing every meal, and the staff are friendly and attentive. This was the second time we have been there as a large group, and I didn't think the trip could be improved upon after our first stay. This time we were a group of close to 20 people with small kids and infants (which I understand can be difficult for everyone during meal-times, etc.) and we were always treated very well and the servers and restaurant team went above and beyond to accommodate our group (special shout-out to Hugo!) The rooms are comfortable with good air-conditioning, and the entire facility is kept very clean. The hotel is also essentially across the street from a shopping/restaurant district, and down the street from a decent golf course.

Really nice spot, but a bit of a mixed bag as others have pointed out. Definitely opt for the European plan and not the all inclusive. If you seek and AI best to go next door Hotel is frequented by 99% locals so basic Spanish is helpful. Positives include the location and the rooms while a bit dated larger and very well maintained. Pricing is also good if you booked the room without a package. Upgrade from mountain view to ocean was 20 usd per night. Well worth it for the views and quiet. You will get loud noise from the pool though and events. Negatives include the lack of shade as the cabanas have replaced the thatch structures. Towel games heighten on weekends with the influx of the locals so we had to get assistance to even get a pair of lawn chairs as the multitude were “reserved” Ice has to be obtained from the bar which isn’t convenient as there are only 3 and they don’t open until 11. One only opens in the afternoon. Buffet was ok but well below selection wise what you would find at a Riu or Bahia for example. Would quickly get tedious. Noise is an issue. The pool music volumes are super high and the whistling from the aquatic leader is super annoying daily. All and all. Worth a visit but maybe not a return visit.

As usual the staff was quite exceptional. The change on the beach to the goofy covered beds was not a good change. They were very goofy and possibly not very hygiene. The Palapas need to be rebuilt those new beds on the beach are quite ridiculous.