TripAdvisor Traveler Rating

Superb ocean facing room which was amazing waking up to every morning. Have never slept better in an hotel bed like this. The food here is amazing and probably the best of any Royalton I have visited so really impressed. Staff are faultless and so polite they really do make you feel very special. Loved the beach and free non motorised water sports added bonus. So to sum up a great holiday was had and would have no problem visiting here again!

Location: Holetown St.James - Barbados — This hotel has a lovely atmosphere, and from the moment you arrive, you receive a heartfelt and warm welcome. We were greeted by Malik, who kindly assisted us with our bags, escorted us to the check-in area, and then walked us over to the dining area for lunch. Once our room was ready, he personally escorted us to it and took the time to explain the room’s features. His hospitality made us feel welcomed and well taken care of. The hotel was clean, and the rooms were well maintained. However, I would encourage the staff to pay closer attention to bathroom maintenance to prevent lime buildup from damaging the fixtures over time. A special thank you to Jessie, Sade, and Shanice, who helped make our trip a success. They frequently checked in on us to ensure we were comfortable and that everything was going well. Their thoughtfulness and attentiveness truly made a difference in our experience. Overall, we had a lovely stay and appreciated the warm hospitality we received. Thank you to the entire team for helping make our trip memorable!

Location: The is a beach front Hotel, great walking distance to restaurants, shops & transportation. The location is hard to beat. Atmosphere: This hotel has a unique vibe which is amazing, where the staff great you with a heart Felt Welcome. Rooms:The room was clean, spacious and well lit. The bath robes & slippers where a nice touch, accompanied by the inclusive mini bar & hot drink bar for coffee or tea. Value: The property is stunning and the staff are incredibly attentive. Cleanliness: The Hotel is pretty clean, but can see in the future that they will fall short on the up keep of the property. The food is left prey to flies. The fruits and pastries need to be kept covered due to the tropical climate, which files lives in this environment.However, the breakfast meals need to have different choices, the same dishes are served daily and you can clearly see that the foods are leftovers from one day to the next. Noise Level:The entire area reflects comfort. The lights and friendly staff made it feel like a place where you could truly relax. Service:We had an overall lovely stay and the staff went out of their way to make us feel welcome, my stay here was memorable. Amenities: The amenities are exceptional. however we constantly had to visit the service desk to have bath towels replace after the rooms were cleaned. The beds were only turned down the first night, the remaining nights the service was discontinued. overall this is a great hotel but there is no consistency with the room attendant service. My compliments to Chef Keano he is a master of flavor. he executed to perfection, and beautifully plated a shrimp scampi gluten free dish i could genuinely taste the passion and quality of the ingredients. Thank you, Chef Keano for a world-class meal. Compliments also to Chef Marlon who was very attentive to my dietary needs & arrangements Excellent service from Roshane who assisted with the bags to my room Excellent Guest service from Jessie who is quite a delight and a breath of fresh air.

My experience at this hotel was wonderful! It has beautiful spaces, more than five restaurants serving delicious food, and a staff that is always friendly and welcoming. The beach is beautiful, with clear, crystal-blue water, and the hotel offers activities throughout the day while maintaining a peaceful and relaxing atmosphere. The gym is also very well equipped, perfect for those of us who enjoy working out even on vacation. I would definitely recommend this hotel and would happily return!

We stayed at this Royalton Vessance Barbados from September 24th - October 4th. Below is the email that I sent to our travel agent. We did have fun when we were there. We met lovely people. Pierre, Roshane, Chad and Kaleifa were great butlers. We paid $13k CAD for 10 days. The food and service would have been a much easier pill to swallow had the resort cost 1/2 of that. The theft that took place is still a punch in the gut even if the resort was offered for free. Because this email is being shared with Michael Sealy and Steve Hunter (if he is following this through to the end) I would like to start out with a few things. We spent $13k to come to this resort. This is not chump change to us. I feel that half of that would have still been too much. There was a couple at the resort by the names of XXXXXXXX. We did not know them before the holiday nor will we know them moving forward. We were witness to them signing an NDA however we have no idea what they agreed to or were compensated for, if at all. I feel that we have been dismissed by the powers that be and I am not sure if it had something to do with conversations the XXXXXXXX may have had with literally every employee they came in contact with to complain or if this is how it is done in Barbados. As you know, this was a celebration of being told I am cancer free after a year from hell. Our arrival was very pleasant. A friendly young woman from the Tourism Board met us at arrivals and escorted us through the airport. We hired a car to take us to the hotel not realizing the transfer that was included was basically the same thing. There was a man who took my husband’s suitcase to the car. We thought he was part of the airport taxi staff until he demanded a tip. Those people do not belong at the airport. When we arrived at Royalton Vessance, the gentleman told us our room number and directed us to the wrong reception. After waiting for a bit I took it upon myself to go to the other reception (Diamond Club). No real welcome by the reception. Our butler Roshane came and directed us to our room and gave us a tour. Our room was lovely and we were ready to start our holiday. Keith and I went snorkelling on the Friday. Unfortunately I pulled a muscle in my back. We were unable to do any of the sightseeing that we had planned but we did participate in some of the activities. Shae and Desiree were excellent in their positions. They really seemed to genuinely enjoy themselves and it really showed in the activities. The evening entertainment was some of the best I have heard at a resort. The food experience. On the daily there were food/beverage shortages. Very inconsistent. The service was extremely slow and yet it was hit or miss as to whether the food would be hot, cold, overcooked or missing altogether. We spent over 2-1/2 hours in the Italian restaurant. My lasagna was over cooked and cold at the same time. Close to 2 hours for a hamburger at Petisco. Very limited offerings and usually ran out of dishes by 930am in the buffet for breakfast. The lunch was pitiful. We did have a chef go out of his way to prepare a hamburger and a pasta dish. Most appreciated. Coffee was sometimes hard to get. We waited over 20 minutes. One special server in the buffet was Tatiana. There were others but Tatiana was a real pleasure. Why was there no asparagus in the restaurants even though it was on the menu? Not once! The buffet wasn’t ready to open several times during our stay as was the coffee bar in the lobby. The roof top kiosks also opened late and besides the Indian we only found the Mexican open once. The room service experience. We ordered breakfast with coffee and juice. Over an hour later the food arrives. No coffee, no juice. We were told that they were just making coffee and would be back. 40 minutes later the coffee arrives. No milk. That took another 30 minutes. No excuse for that. We did have a second experience. I ordered through the butler and we received two of everything. The room experience. Our room was pretty clean but not sure when it was last cleaned under the bed. We went two days without housekeeping after leaving the service room sign on the door handle. At one point I had a stack of towels taller than my head that I was given to take to the room and a gentleman from management took the pile while I unlocked my door. The missing money. On Tuesday evening we left our room for a 630 dinner. We went back to our room after dinner to change and then returned just after 10. Our safe door was slightly ajar. We were confused because my husband always triple checks the locks and doors. My husband counted out the money and we are not 100% sure but we believe between $160-$200usd was missing. I didn’t want to claim a bigger loss so we felt $160usd would be the least amount missing. There was absolutely no way that we tipped $450 over our stay. This excludes what we tipped our butlers. I contacted our butler Pierre right away and we were put in contact with Karen at the security desk/blue line team. Ian the security manager came first thing the next morning to scan our door lock. He checked the cameras and reported that an unauthorized employee was in our room. It was recorded on camera that the card on the door was flipped to do not disturb, housekeeping pointed at it and moved on. This was the second day of not having our room cleaned and no turn down service. I had provided a written statement to Ian which he then typed out. Not sure why as I have neat handwriting. I have asked several times for a copy and have not been provided with one. Ian had been checking in with me several times through nudging from Michael and Steve Hunter and kept telling me the police were being called. I did speak with Steve about getting access to our safe and he wasn’t sure how they would have done it but reassured me that even if the safe was unlocked no one had the right to access it and remove money. Finally on Saturday afternoon a constable came to discuss the incident. Upon our introduction he told me that he doesn’t usually interview people who are consuming alcohol. I was at a resort that I paid 13k for and am more than entitled to try and enjoy my holiday. He was rude, disinterested and suggested that many people go to Barbados and make fraudulent claims. I have never been so insulted. There was footage to prove what had happened. I met Michael Sealy and he said he would get this looked into. I met Steve Hunter and his wife in the pool and he said it would get looked into. Absolutely nothing but lip service. Overall vibe. Absolutely no consistency. Food quality, food availability and service were hit and miss. Being snarled at when you order a drink shouldn’t be happening. We had exceptional butlers especially Pierre and there were some friendly servers at the restaurants and coffee bar but there were many who looked at us like we were putting them out. Our exit. Great service with Nexus. Very patient driver as he/we had to wait for the XXXXXXX to complete their paperwork. There was another couple at a different hotel that had to wait as well. That was not right. The airport. I have never been so disrespected at an airport in my many years of travelling. The security personnel were rude, talked down to us like we were children and extremely unprofessional. In summary. I am not sure if we will ever return to Barbados. Unfortunately the rudeness, disrespectfulness and smug behaviour of more than a few Bajans has left a negative memory on a very expensive holiday. As for Royalton resorts, I’m undecided as to whether I want to spend my money on a chain only to chance having a similiar experience.