Umaya Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1112 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Can’t go wrong

mrhopaflight (Chicago, Illinois) on Jan 15, 2024

The facility as extremely clean The staff very helpful and accommodating The views were very tranquil and zen Liquor prices were a bit high but it is what it is. Lots of activities close by the property. The ruins are about a 20 minute commute.

TripAdvisor users rated this property 2 out of 5

Skip this place!

Amanda P (Toronto) on Jan 12, 2024

Disappointing stay! We stayed for 5 nights and wished we had a refundable booking to go elsewhere. When we arrived, it was clear the room was turned over quickly and just the linens changed despite them needing an extra hour after their 3pm check-in. We found dirt and grim everywhere including old blood on the bathroom floor and black mold in the shower. Thankfully we brought disinfectant wipes. We let front desk know but it took two full days to hear back from management who provided a fruit plate as a resolution rather than a cleaning. We had to follow up several times and negotiate to get a real cleaning (3 days into our 5 day stay). The regular housekeeping service just made the bed and rehung up the dirty towels we used to clean. The fridge didnt work our entire stay and my partner cut his hand on broken glass shards left on the restaurant table. Pretty awful experience. Going back and forth with management for basics was not how we wanted to spend our vacation. We ended up getting a $150 credit and some breakfasts compensated but that was hard battle and management was awful to deal with - certainly did not make up for the experience and hassle. We understand things happen and sometimes fall through the cracks but it should not have taken 3 days and much follow up to get a cleaning. At the pool we overheard other guests with similar experiences. Placencia is lovely but I would not stay here and recommend you look elsewhere - it is just not worth the trouble.

TripAdvisor users rated this property 3 out of 5

Too far from Placencia/average accommodations

Getaway634354 (Denver, Colorado) on Dec 30, 2023

We have come To Placencia several times in the past few years. We decided at the last minute to come and so only has a few places to choose from. We ended up at Umaya Beach. Room 201 beach side need updating. The sink leaks in the primary bedroom, the bed is rock hard and the pillows gave up at least a few years ago. Because it is so far from Placencia and no golf carts were available, waiting for either the 2x per day shuttle or getting a taxi can definitely add to your day and deter additional outings. The food is average, the pool is ok. People are friendly. Just wouldn’t be somewhere I would recommend people come for the Placencia experience.

TripAdvisor users rated this property 4 out of 5

Relaxing Adventure at Umaya

Craig S on Dec 30, 2023

This is an excellent resort nestled in the heart of the Placencia peninsula in Belize. It has one restaurant and an oven fired pizza bar near the beach. The resort spans from the beach to the lagoon so you get both sunrises and sunsets. The unit we rented had 2 beds/baths and the beds were excellent. It also had a kitchenette which made snacks and quick meals (or takeout) easy to eat. The pool and beach are fabulous, and there is a swim up bar at the beachside pool. They offer paddle boards and kayaks the water in this area is very smooth and ultra clear. The place is very family friendly, the staff is excellent and responded promptly to any request we made, and the grounds are picturesque and manicured. The restaurant was good but the menu was limited. Given we stayed for 10 days, we spent time exploring and ate many meals at other places on the area. The location made this very easy to do, as there are other beachside resorts with food options within walking distance. While we had a rental car, they offer bikes which could be used to travel to other local spots. However, without a car, Placencia and some of the other resorts would require a shuttle as they are 20-30 min drive. We also stocked up on provisions several time at a local grocery store, which is walkable or bikeable if desired. This communtity and facility are quiet and relaxing. The is NO nightlife as almost everything closes at 9pm. We did several adventures during our stay, including snorkeling, fishing, and hiking the jungle. If looking for more adventure, I would recommend breaking a longer stay between Placencia and somewhere else, either San Pedro or the jungles near San Ignacio. We ended up staying one night near The Sleeping Giant (at Jaguar Creek) so we could more easily explore the ruins and some deeper jungle hikes. This was a last minute decision but worked out well. Two nights in the jungle is probably enough unless you are seeking more quiet. The accommodations in the jungle resorts are more rustic and secluded, but again the Staff and facilities are in in great shape.

TripAdvisor users rated this property 5 out of 5

Great resort

GoPlaces34380472175 on Dec 09, 2023

Very nice resort. The sunsets by the lagoon were breathtaking. Just a short walk across the street(2 minutes) and the pool and ocean are beckoning you. Close to the village of Placencia, with lots of other attractions close by. Staff were supper nice. Definitely going back

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