TripAdvisor Traveler Rating

We stayed in a 2 bedroom apartment with the family, it was perfectly set up for our stay. We were close to the main pool and beach. We had a comfortable sleep. The pool bar stopped serving snacks earlier than advertised. The staff overall were friendly.

It was a great trip. I went there to celebrate my 60th birthday and I had family and friends from all over the world come and enjoy a great birthday bash. Edison in the food and beverage area was awesome, Ryan at the front desk made everything seamless. Steve, the general manager made himself available. I will stay there again and recommend that you all stay there as well.

This was our second visit to Umaya. We were also there in July 2024. All staff were friendly and helpful. We appreciated the twice-daily shuttle to and from Placencia Village. We stayed in a two bedroom villa and were very comfortable. The villa had a large deck with two hammocks. A wonderful place to relax!

The room was fine a little dirty but okay. However, we had ordered a new jug of water at the front desk which never arrived, we asked again for it to be delivered but no one felt responsible. We tried calling the front desk but they didn’t pick up on the room phone or on mobile phone. In the end we called the phone number at the bottom of the website where a customer service agent finally organized for us to receive a new jug of water. Why wasn’t the water replaced during cleaning? I’m not sure. The breakfast buffet was very limited and the dinner was also just average. This place is beautiful but I would not recommend choosing Umaya to stay here. Their facilities seem lacking and the front desk staff are not ready to respond to customer requests.

Views! Views!! I felt like I was visiting friends. This is a pristine property on the Caribbean with limitless walks along the beach. Easily accessible, nice swimming pools, lovely staff, spacious guest rooms. I’m recommending it to my friends.