The bungalows are cute and comfortable. Beds and pillows are amazing. There is no tv but you won’t notice. The staff are diligently taking care of the property. They all treated us like family. There was 8 in four different cabins. Food was amazing the continental breakfast was included and was more than enough.
They set up a private dinner that was beyond what we expected
I will be back!!!
Paradise in the Tropics
Feb 17, 2024
We spent 4 nights at Matachica, Gaia’s sister resort on the ocean. We had a beautiful room, with a water view. The room was spacious, with a comfortable king size bed, fine linens and a mosquito net (we saw no bugs in our casita). There is a nice sitting area with a couch and chairs. The bathroom room was ample with plenty of closet and drawer storage space. After looking at how the other rooms were situated (note that all rooms seemed nice) I was very happy with our beach front casita.
The grounds are beautifully maintained. The pool area is also very nice. The beach area is pleasant, with lounge chairs. We also really enjoyed sitting in the giant lounge chairs on the dock and swimming there, the water was wonderful and warm. Unfortunately the seaweed sargassum, which isn’t good to swim in prevented us from swimming from the beach. The grounds keepers are diligent about sweeping it up. On-site you can borrow kayaks or snorkels. It’s important to note that nothing is close to the resort, to get to other beaches or restaurants requires a golf cart rental or taxi.
We ate all our meals there. The continental breakfast was included and adequate, served with fresh fruit and delicious granola, and you could get toast if you wanted. We also had morning coffee brought to our room each morning. We ate dinner at both the Bistro and Mambo restaurant. The food was excellent. Service can sometimes be a bit slow or innatentive. We had an exceptional meal at Mambo, which is their upscale restaurant. I also recommend having the Captain’s Dinner, which is a 5 course tasting menu which has a delicious, local menu.
If you are looking for an exceptional resort experience, I would recommend Matachica. The staff is attentive and can provide you with what ever you need, transportation to and from the airports, or from Gaia. You don’t need to leave as everything is there for you. The environment is serene without the loud resort music or bar areas every 30 feet.
February 2024 Stay
(Orange County, California)
Feb 17, 2024
I would describe our experience at Matachica as okay, but certainly underwhelming.
The entry into the resort is excellent; you have an amazing staff member (Lucas) to greet you and make sure that you arrive at the resort safely.
From there, you are escorted to your room which is just beautiful. Perfectly prepared and clean.
There was massive construction going on as early as 6am daily and I spoke to the manager of the resort, and he made it right!
My issue with Matachica is the resort did nothing for me on my birthday despite me telling them multiple times that it was my birthday. My boyfriend paid housekeeping $ to make balloons and such. I’ve been to resorts all over the world and this was never a question. I felt so let down and sad as it was a milestone birthday. They could have done so much better.
The service was not what I would expect at this level of resort. It’s not uncommon for the staff here to overlook you and it takes FOREVER to get service or even a cup of water. Super frustrating for us and made us bitter about spending $ here.
Matachica does not explain the tipping structure to you! Every purchase that you make = an additional 15% tax plus the BZE tax of 12.5%. That was very disappointing for me to hear. No place on the island subjects their servers and bartenders to this. Pay your people an appropriate wage and let the men and women on the front lines collect what they deserve.
(London, United Kingdom)
Feb 16, 2024
We enjoyed our arrival ( short flight and boat ride) and the hotel staff made us feel very welcome on our big anniversary. We stayed in a seafront suite with a hot tub which was wonderful. Great spot to view the sea in all its colours. The food is very good but pricey!
Feb 04, 2024
Matachica has got to be one of the most magical places on earth! I decided to celebrate my birthday here with a group of friends. The resort is ideally located to get the best views of the Sunrise in the morning and the moon lit nights. The service is top tier. My concierge advisor Edgar was excellent at suggesting and securing all of my excursions .He is an expert at what he does taking away all the worries of planning and ensuring things go smoothly. The entire staff at Matachica was wonderful and attentive, special mention to Lucas, Job, Charlie, Nathaniel, Julio, Carlos, Florie, Jennifer and Henry (I am forgetting some names) but everyone was simply remarkable. I can't forget about Taco! When you visit you will see why. Every meal was delicious and the Spa was relaxing. I am still glowing from my body treatment. Thank you for making my stay very special. Many significant memories were made and I can't wait to see you all again.