TripAdvisor Traveler Rating

We stayed at Matachica for 10 days. The hotel is absolutely AMAZING! The villas are lovely and fully stocked with everything you could need. The staff are very kind and quite accommodating. We could not have met nicer people than the people who work here. We did 2 days of boat rental with Victor and Moro which was spectacular for both fishing and snorkeling. Finally, the food is terrific and the restaurants are simply delicious. We could not have enjoyed our stay more. So sad to leave.

Stinking piles on seaweed covering the beach. You can’t even step onto the beach. Bad communication between the concierge the staff and the guests. The food was mediocre.

Matachica is a wonderful, relaxed resort. They will pick you up from the marine terminal (or from the airport). We arrived by the ferry. We were picked up from the marine terminal, and brought to the resort by boat. It's a wonderful way to start an island vacation. At the end of our time there we went back to the marine terminal by boat, but at times they will take you by van (depending on schedules, number of people, etc). It's a very quiet, relaxed, peaceful resort. Adults only, as far as I could tell. The entire staff was wonderful - very helpful in answering questions, and repeatedly making sure that we were well taken care of. Some special nice touches included: Staff brought early morning coffee, or tea to your casita ( at a time designated by you). They came around the resort and offered to bring drinks wherever you were on the resort property, ( i.e.- By the pool, on the beach, while we were on the dock lounges, or on our casita decks). They brought a plate of nachos around in the evening while guests were lounging. They cleaned / freshened up the room twice per day. The restaurants, both Mambo, and Mambo Bistro were excellent. We enjoyed both the food, and the service. The beaches have sargassum, but the staff cleaned the beaches two times per day. The property in general is beautiful, with nice vegetation. It's a very beach-like vibe, with sand paths, and direct access to their beach. The pool area, and the pool itself are very large for a resort of this size. It's very clean, and well maintained. Plenty of seats, lounges, etc for everyone. Some things that could be improved: There are multiple two person kayaks, but they could also have some one person kayaks. They could offer simple things to do, such as corn hole, or horse shoes, etc They could have a more substantial gym. To get around on the island it appears that most people will rent a golf cart. Unfortunately, the roads are in terrible shape, so it's quite a bumpy ride to get around. There's very few roads, so you really can't get lost. Would we recommend this place - Absolutely.

The resort was absolutely incredible. The staff is so attentive and friendly. They set the tone and created a wonderful atmosphere for everyone.

We travel a lot and stay in very nice hotels however Matachica takes it to another level From the ease of getting to resort , the food , the level of customer service and the attention to every small detail . Can not recommend this experience enough.