All inclusive

Hilton Cancun, an All-Inclusive Resort

Cancun 5.0

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Overview

Hilton Cancun, an All Inclusive Resort is for those seekers and explorers. Nestled between Cancun and the quiet fishing village of Puerto Morelos, it's an all-inclusive resort that feels like a lost paradise, a secluded escape with the perfect blend of Mexican heritage and modern sophistication. In this inspiring, vibrant oasis along the Caribbean coast, it's possible to be endlessly entertained and infinitely relaxed.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

715

Rooms

Tropical View Room
430 square feet
  • 1 king bed, or 2 queen beds
  • Garden view or
  • No more than 4 guests in the room
Tropical View Room
430 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Room service
  • Safe
  • TV
  • Balcony

Oceanfront Room
430 square feet
  • 1 king bed, or 2 queen beds
  • Oceanfront
  • No more than 4 guests in the room
Oceanfront Room
430 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Room service
  • Safe
  • TV
  • Balcony

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators.
  • Facilities for the hearing impaired.
  • Facilities for the vision impaired.
  • Public areas wheelchair accessible

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Kids Club

Teens Club

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Azulinda Lobby Bar Bar, Lobby bar
Check-in time: 3:00 p.m.

Check-out time: 12:00 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Vela Buffet International Breakfast, Dinner, Lunch
Auma Grill À la carte Grill/steak house Dinner
Maxal À la carte Mexican Dinner
La Luce À la carte Mediterranean Dinner
Sunan À la carte Asian Dinner
La Churreria Snack bar Ice cream and Churro shop Snacks
  • Rooms: 715
  • Built in: 2021
  • Smoke-free options
  • Fitness centre
  • Salon available ($)
  • Spa available ($)
Carretera Federal 307 Cancun-Tulum,
Cancun, Quintana Roo, Mexico 77569
998.116.1788
47 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 2

Other activities

  • Daily activities
  • Nightly entertainment
  • 24 hour front desk
  • Business centre
  • Concierge
  • Meeting facilities
  • Parking
  • Wedding facilities

Location

Address
Carretera Federal 307 Cancun-Tulum, , Cancun, Quintana Roo, 77569, Mexico
Carretera Federal  307 Cancun-Tulum Cancun 77569 Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Horrible customer service

ericalC5985LY on Jun 23, 2022

What started off as a great family vacation quickly turned into a nightmare. On the first day of our stay we found that two credit cards were stolen from our belongings and used in the city to make multiple purchases! After notifying staff they conducted an investigation and found that an employee did it and was allegedly immediately fired. We were then told they would rectify the situation by reimbursing us for our stay and we even signed a document stating that. After multiple emails, phone calls with dead ends we have yet to hear anything and have not been reimbursed. I have called them directly multiple times and all they do is transfer to voicemails and state there is no manager available. I have reached out on social media and was told someone would contact me but they have yet to do so! I appreciate them for what they told me but once we left it was like nothing ever happened. Hilton I am disappointed in this situation and you have loss a very loyal customer! Also on the last night they had a bottle of champagne sent to our room for the inconvenience…smh

TripAdvisor users rated this property 5 out of 5

Love this resort!

kenyanotpls on Jun 23, 2022

Brought my mom on a birthday trip and we absolutely loved the hotel! From the moment we got off our shuttle, we were greeters by warm staff and moist towels, and had our luggage transported. Food was great, spaces were clean and staff was incredibly attentive and friendly! We had the lovely chance of meeting David Esteves and our waiter Jorge at Auma, and they gave us an incredible experience, and had us laughing and having great convo all night despite it being busy. The staff here works hard to make our experience great, and i can’t say enough about how wonderful they all are! The hotel itself is relatively new, just opened up about 8ish months ago. We weren’t entirely blown away with the entertainment options. In the future we’d like to see a bit more entertainment, more of a lively ambiance, or potentially a lounge for guests to mingle and enjoy music. However there were lots of families with kids, and the hotel seemed to have lots of options for kids. Overall solid stay for the price!

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