TripAdvisor Traveler Rating

We had such a great stay! The hotel is super clean and very family-friendly. Even though it was busy, it never felt too crowded. Check-in was quick and easy, and we loved the drinks and little treats waiting in the lobby. The pools are huge, and renting a cabana was easy and surprisingly affordable. The food by the pool was seriously so good—honestly some of the best all-inclusive food we’ve had. The drinks were great too, and room service was always fast and delicious. We also really appreciated that there were lots of gluten-free options. Housekeeping was amazing. Blanca Vega went above and beyond by making cute towel animals for our kids and setting up their toys on the freshly made beds every day. It was such a sweet touch! They also brought us a Diaper Genie, which made traveling with a baby so much easier. Being so close to the airport was another bonus. We would definitely stay here again and highly recommend it to anyone, especially families!

Wonderful experience great service great staff especially Saul and Leslie especially Angel they were magnificent can't say enough about them......best time definitely.......

We came with family it was amazing Javier the lifeguard was so helpful and professional Ariana was so helpful ! All day brought drinks !

Our initial arrival at the hotel was great. We were promptly greeted and checked in easily. However, several issues throughout our stay affected our experience. One major issue was a power outage that occurred during our last evening Friday July 10 into Saturday July 11 in the morning at the hotel. It started around 9:30 p.m. and lasted over an hour and a half. The power briefly returned for less than an hour before going out again until late morning. The temperature in our room was uncomfortable, and we couldn’t sleep well. In the morning, we were unable to shower due to low water pressure and the absence of hot water. This was inconvenient, especially since we had to head to the airport without being able to shower and clean up. The hotel didn’t acknowledge the outage, offer an apology, or provide any explanations. The food at the resort was also disappointing. Surprisingly, our favorite food there were the tacos at the small poolside shacks. As for the restaurants, La Luce was decent, but all the other restaurants were underwhelming. The pools are worn out, lots of tiles missing and we witnessed another guest cutting his foot in the pool. The lifeguard on duty had to tend to the guest wound due to the bleeding. If you are not careful, it is easy to cut yourself due to sharp edges and missing tiles in the pool. Lastly, we had two reservations. One was made using a free night certificate on the first day, and the other was a second consecutive stay with cash. The hotel informed us that we were upgraded to a swim-up room during our free night stay and that we didn’t need to check out and check in again for the second stay. However, since we didn’t check in again for the second stay, it showed as a late cancellation on our account, and we still haven’t received the correct points and nights for the stay. The hotel assured us that everything looked good on their end and advised us to contact Hilton. We have been to Cancun several times and our stay at Hilton Cancun All inclusive was unfortunately very underwhelming.

had the most amazing time while i was here and the staff were amazing i will list their names after. service 10/10 hotel10/10 cleanliness 10/10 nothing to complain about. thankyou to the waiting staff they made the trip very fun! jose,gerardo,fabian,harmand ,German ,Edmundo,edson,pablo,mauricio. and alot more people . thankyou for making our holiday alot better.