TripAdvisor Traveler Rating

I stayed at Iberostar Cancún and had a bad experience from day one. There was a hurricane, and guests had to walk to their rooms in the pouring rain because the staff refused to use the golf carts to transport us. Our room was at the far end of the resort, about a five-minute walk from the main building. We were also told we would have access to a private pool, but that wasn't the case. Instead, we only had a view of the private pool and were not allowed to use it. The food at the resort was disappointing—I'd rate it 5/10, and that’s being generous. The food was bland, unseasoned, and stale. The only good meal we had was from the food truck on the beach. Since our room was so far away, we wanted to use the golf cart service at times, but the employees would just drive past us, though they were seen giving rides to other guests. While the view from the hotel was beautiful, there weren't many other positive aspects to our stay. The hotel staff was decent but seemed to be nicer to certain guests.

Iberostar is ZeroStar If you are expecting luxury, five stars and or resort experience find another property. Engaging, consistency, top notch F&B,upgraded environment and service ALL missed during my experience. From the moment of check in to the duration of our stay it was just missing the mark. Even during the Tropical Storm Helene lack of communication to all guests and no engagement of reassuring guests safety and comfort. The property needs to be reassess on its rating scale as they fell short of even making a 1 star level. Even management couldn’t save my experience not checking in with my comments submitted on my second day of my five day stay. Management tried to recover my experience the second day late morning by the pool as I told them I leave tomorrow and you’re late to recover my stay. Stay clear and far away from this experience as your stomach will turn a few times with this experience literally.

Great service , had a private chef it was amazing! Top shelf.. Angel Torroja did an amazing service. Everything was good and flavorful, so stuffed I could not eat another bite… thank you will definitely try again. Thank you Iberostar for a great experience

This is our second time at this hotel! We LOVE it! This time we came with a group of 15. The hotel had something for everyone. We rented 2 cabanas and Elias was an amazing server. David down at the swim up bar was great as well. Everyone in our group said they would be back. With Hurricane Helene coming the entire staff was super sweet and kind. Although we were due for a check out we still had reigns of the entire hotel because of the weather. The bell boys were able to secure us a van to go to the airport since the roads were underwater and our pre-arranged transportation couldn’t make it. This is one of the smaller resorts walking wise which also made it better because with such a big group it was easy to find everyone and meet up together. None of us brought children however they had a kids area where they seemed to have many activities for the kids. All of the workers are great. Barely any seaweed on the beach either for this time of year. Norma at the guest services was also super helpful. We can’t wait to go back.

Excellent service, Miguel Rumbo Bustos at buffet table have the best excellenct service i ever had i am.impressed and he is good worling and very friendly. His smile makes us feel welcomed . Staff is friendly, good are great, overall a good experience