TripAdvisor Traveler Rating

Everything was fun and an amazing experience. Diego made it more welcoming for everyone as soon as we got to the resort! 10/10 experience

Traveled with a group of 9 in our 60's. ARRIVAL - check in was smooth although it did take a bit of time. Since we arrived after 3PM all our rooms were ready. Loved the bracelets as they are used to open the doors to the rooms so no need to carry a room card everywhere. ROOM - a bit on the small side, but clean and comfortable. Beds are very comfortable and linens and towels are in pristine conditon. The towels were changed daily even though we hung them up. Coffee supplies were replenished daily but I would suggest bringing your own creamer and sugar. The mini fridge was replenished as items were needed. We had plenty of bottled water everyday. We had requested the top floor, but were placed on the ground floor which was fine. Our room was facing the kids pool and it was normally very quiet. One night we could hear the drumming show but it was over before midnight. Closet space is adequate for us and I bring folding bins to keep clothes in on the shelves. I like the hair dryer with the night light. We had lots of hot water every day. Everything in our room worked great. DINING - the main buffet was fine and we had no problems finding something to eat. The pool buffet was also good with a nice variety of food. I really liked that you wait to be seated so you are not wandering around looking for a table. The servers are very attentive with bringing drinks and removing used plates. I really liked the ice cream machine in both buffets. One negative is the reservation system for the restaurants. You have to line up in the lobby to make a reservation. You can only make one reservation for every 3 days of your vacation so normally 2 reservations for one week. The Italian was okay but nothing special. We loved the Fuji, Japanese food and show put on by the chef. BARS - there is only one bar in the main area upstairs outside the main buffet. It was nice but it would be very busy at times and you would have to search for a table and seat. The bar near the kids pool was great as it was never busy. The beach bar could be very busy and you would have to wait in a line up. It would be nice to have more tables with umbrellas in that area. There was only 2 tables with umbrellas and chairs near the bar. The pool bar was taken over with kids everyday so we didn't even try to get near it. POOLS - there was a really fun looking kids pool but it was not busy at all. The other two big pools were also taken over with kids. It would be nice to have a designated adult pool, but since this is a family resort, I don't think that will happen. You had to get up early to find a chair with an umbrella around the pools. The hot tub pool near the beach was always full of kids as well. We walked by the premium area to see if what it was like and it had a smaller pool with more shade. BEACH - beautiful beach with many chairs. No umbrellas, but shade from the palm trees was great for most of the day. The sand is course with lots of coral andsmall rocks as you enter the water. (water shoes would help) Once in the ocean, it was beautiful and crystal clear. We are used to the beaches in Cuba, so Cozumel was a new experience for us. This resort is very popular for snorkeling and diving and there were tour boats coming and going all day for excursions. SMOKING - we were very pleased that people were very aware of the designated smoking areas. We did not smell any smoke around the pools or on the beach. SUMMARY - this really is a great family resort, so we probably would not return. It is perfect for families and kids with lots of activities to keep kids busy.

The grounds are beautiful, rooms are cozy and well appointed with stocked fridge, coffee maker, hair dryer, rope hammock, table and chairs on patio. Bathroom could use a refresh. Generally food is good, seasonings could be increased. Activities will keep you entertained with lots of laughs along the way. Wonderful employees make this resort a treasure.

Amazing time! Beach is perfect, magical sunsets, food good and Danna Tun at the beach is so kind, friendly, and genuine! Highly recommend.

It was a great place to take the family with ages ranging from 3 to 70. Kid friendly but kid's program not much. It has a sandy beach wihich many other resorts did not. The food was adequate in variety and taste but not special. Would take kids there again but for an adult vacation would choose a different resort.