TripAdvisor Traveler Rating

Our stay at the Disneyland Hotel started in the worst possible way, and I feel obligated to warn other travelers about our experience. After 12 hours of travel, including two flights and the commute from LAX, my family arrived completely exhausted. All we wanted was a shower and some sleep. Check-in itself went smoothly, though our reservation required switching rooms after the first night (one cash night followed by five DVC nights). The cast member did try to help us avoid moving rooms, which I appreciated. Unfortunately, things went downhill the moment we entered our room in the Fantasy Tower. The room was extremely underwhelming for a hotel charging over $700 per night. Unlike Disney resorts in Florida, there were virtually no recognizable Disney touches. The room felt dated and generic—old carpet, bland wallpaper, and décor that looked like it belonged in any off-property hotel. We later learned the Fantasy Tower rooms haven’t been updated like those in the Adventure Tower, and it definitely shows. Still, we were tired enough to overlook the dated room—until we walked into the bathroom. The bath mat had a large gray stain on it that looked like mold. Worse, there appeared to be fecal matter smeared on the bathroom door. The door handle also had a white crusty residue on it. At that point, there was no way we could ignore it. Around 11:30 PM, after a full day of travel and with our 10-year-old daughter exhausted, I went down to the front desk to report the issue. I was told housekeeping would come, but when I asked how long the wait might be, the response was simply “I don’t know.” No effort to check. No attempt to expedite the situation. Trying to be reasonable, I asked if they could provide cleaning supplies so I could quickly sanitize the bathroom myself so my daughter could use it and go to sleep. The suggestion I received was to buy antibacterial wipes from the gift shop and get reimbursed later. At that point I asked to speak with a supervisor. I was repeatedly told by two cast members that there was no supervisor available. When I asked when one would be available, the answer was again “I don’t know.” Even asking about the next morning got the same response. It took four cast members gathering around the desk before someone finally told me that a supervisor named Brie would be available in the morning. Ironically, the first person who actually provided the level of service I expected from Disney wasn’t at the front desk—it was a Housekeeping manager who approached me during this exchange. She was professional, apologetic, and immediately asked to see the room so she could resolve the issue. Within about 10 minutes, a housekeeper arrived and cleaned the bathroom so we could finally shower and use it without staring at fecal matter. While I appreciate the professionalism of the housekeeping manager and the cleaner who ultimately fixed the issue, it’s extremely disappointing that: A room in this condition passed inspection in the first place Front desk staff seemed unable or unwilling to escalate the problem Guests paying premium prices were told to buy their own cleaning supplies For a hotel with the reputation and pricing of the Disneyland Hotel, this experience was unacceptable. Travelers should be aware that not all rooms are updated and that cleanliness and service may not meet the expectations you’d normally associate with Disney.

Deluxe View Room (Adventure Tower) We have stayed 8 nights in March 2025, Originally we were booked for a standard view room, however upon check in we were advised that our room had the 2 queen bed set up and if we wanted to have a room with a king bed, we will need to upgrade to a deluxe view room due to availability at the time. We have decided to for the upgrade at check-in, as we much prefer a king bed. Overall, the stay was pleasant and we generally enjoy our stays at this hotel. I have the history and Disney feeling this hotel provides but let’s just say, the value of this is very much disappearing when comparing to previous trips. Previously, we have enjoyed the 1 hour early into a Disneyland resort park benefit of this hotel, on this 2025 trip, that was reduced to 30mins and at the time I write this review in 2026, this benefit is completely gone. This hotel was never about “value” but the removal of benefits reduced its appeal and specialness. Our room had a view of the Disneyland Hotel pool which is nice in the day and beautiful at night when its all lit up. The space in the room itself for just the 2 of us was plenty, but with a larger group it could feel a bit tight, but that would be normal any standard hotel room. The room had a small refresh since our last visit in 2018 which was nice, but the bathrooms are really showing their age. Location is great as it is on Disney property, so right outside of hotel is Downtown Disney, which you walk through to the 2 parks (5-10min walk). We enjoy the walk between the park and the hotel however some people say it’s a bit too far but that all really comes down to personal preferences and situations. The security process can be time consuming at times, this is certainly something Disney needs to work on by improving the efficiency/time it takes to get through security screening, especially at peak times. Overall, I still say this is a great hotel for people that love Disney and love Disneyland history, however if that doesn’t mean that much you, I suggest staying at an off-property hotels at a lower price point including some of the true luxury hotels (JW Marriott & Westin).

The Disneyland Hotel has always been THE place to stay. Our recent visit illustrated why we've kept returning. The Cast Members are truly the ones who make magic happen. We felt genuinely cared for. Shout out to the front desk crew- Brittany, Elena, Ernesto and Penny for all their kindness and hard work to solve an issue that we had. They were patient, thoughtful and shared useful insights for our visit. What's more is that not only did they make us feel like royalty, but when we saw some of them later in the visit, they stopped to ask us how things were going. Now, that is real service! With all that they had going on, they took the time to stop for a moment to check in with us. It meant a LOT. We had the opportunity to stay in a club level room and have access to the High Key Club. We've stayed concierge level before and it has always been a great experience and this was once again, incredible. The cast members in the lounge were attentive, kind and genuine without hovering or making you feel like you were being "watched." If we needed something, we asked and they provided service with a smile! Thank you to Robert, Cynthia, Guille and Kay for making it extra special. It was a pleasure to see each of you when we would trudge in after a busy park day or in the mornings. The food offerings in the lounge were also top-notch! Breakfast items included bagels, bread, pastries, hot chocolate, fresh fruit (grapes, pineapple, strawberries, apples, bananas), oatmeal and hot biscuits & gravy as well as sliced salmon, ham and turkey. During the afternoon snack time there were pretzels, chips, uncrustables, trail mix fixings, tea sandwiches and of course, fruit but the best part of all was the freezer with ice cream novelties...including the great Mickey Mouse ice cream bars! Evening provided warm appetizers that could and did serve as a meal. Items like arepas, shrimp, egg rolls and other items like cold meats, veggie spreads, cheese, crackers, fruit and breads provided. The drink cooler was always stocked with Coca Cola, Coke Zero, Sprite, Ginger Ale, juice, milk and bottled water for the grab-and-go! The desserts at night varied with cookies (sugar, chocolate chip, and oatmeal), mini cheesecakes, cake pops, various cobblers and rice krispie treats (Mickey shaped, of course!). The rooms are clean and cozy. Our room was perfectly clean and the housekeeping provided extra towels on request. Beds were extremely comfortable. Do keep in mind that this hotel is 70 years old, and despite a couple of remodels, the buildings do show their age a little bit and if this bothers you, stay somewhere else if modern updates are more to your taste. Rooms have plenty of lighting, lamps and alarm clocks do have USB ports. Bathrooms provide several lighting options instead of just one big florescent light. Bathrooms here are shower/tub combinations so if you want a standalone shower, those aren't here. Ice machines on every floor and efficient elevators provide exactly what we need! Truly, no complaints about the room. Water pressure is on the lower side but that is not a dealbreaker for us. Water was warm/hot as needed for showering. The ambience of the entire hotel complex is calming. Beautiful DISNEY themed music plays throughout the grounds and each hotel tower (Fantasy, Adventure and Frontier) provide their own themed music loops as you enter. The Discovery Tower is the newer DVC building. We did not stay here, but did see a room and despite it's "newness" is not to our liking. We much prefer the original Disneyland Hotel rooms. Again, thank you to all of the staff that we interacted with for making our stay the very, very best.

The Disneyland hotel is a Must stay! Nothing beats the smell, the atmosphere, the cast members or the food! We spent 4 nights in the Fantasy tower standard queen room 2623 the 8th floor. We could watch the fireworks laying in bed without having to pay a higher rate. The room was very clean and the beds are SO comfortable..Ordering room service for breakfast I found was cheaper than eating in the park and always arrived fairly quick and was hot.Very sound proof rooms. The pool is beautiful, but was to chilly to really swim the week we were there. The Monorail is only a 5 minute walk from the Fantasy tower. PRO’S -Everything Disney -Clean -Close to Downtown Disney and the Monorail -No need to check in at front desk as app wil let you know when room is ready and can use app to unlock hotel room -Goofys Kitchen is downstairs -Huge gift shop -Cast members are so friendly and helpful CONS -Lobby can get very busy -pretty expensive to stay Also to note we purchased the priemere pass for one day at the parks and was totally worth the $399 per person. We did 18 lightning lanes and our day was so laid back and relaxing. No running back and forth to get your lighting lane or spending all your time on the app to book them. We started at Indiana Jones and made our way around the whole park and then walked over to DCA.

We have stayed at many disney properties and have been on disney cruises and know the brand is usually great. We like the convenience and expext a clean and great experience for the price you pay. We stayed in the Frontier building this time. The room was clean went entering. It was small and dated. When we used the shower it had chipped tile, the grout was dirty and the overflow plate on the faucet wasn't attached. The sink had chips and looked dirty. The towels were thin and old. The bed was hard and uncomfortable. On our third night we came back to a dirty room, housekeeping skipped our services. I voiced my concerns when checking out and Natalie a supervisor was rude and did not want to hear the complaints. This was a very disappointing trip especially for the $800 plus a night we spent.