TripAdvisor Traveler Rating

Beautiful resort on the south side of Cape Coral. As with most resorts, the grounds are well cared for and there are a lot of options for anyone staying here. In addition to shopping, a nice walking/bike trail through the property, and the pool., there is a large marina with big, beautiful boats, and a number of restaurants. It is very easy to get to and parking is a breeze in the main parking garage.

Absolutely loved our stay. The location was perfect and the views were beautiful. Anna Marie provided great customer service the moment we stepped foot on the property. She was the first point of contact for our stay and she "knocked it out of the park". The restaurants on site and nearby were amazing. We loved everything about our stay from the cleanliness of the entire hotel, to the value of our room, to the valets etc. We could not have asked for anything different.

The property does not live up to the Westin name. Rooms are extremely dated and in need of updating. The floor and carpets are old and need replacing. Bathroom is not clean. Given the price of rooms, it is overpriced and does not meet expectations. The facilities at the resort however are quite good, especially the wider grounds and sports complex. Good selection of restaurants nearby.

We stayed at the Westin one night prior to going to Marco Island. We had a 2 bedroom suite and it was fantastic. The room size was perfect. Beds were extremely comfortable. Bathroom was super clean. Entire property was clean. We went to the Recreation Center (pool) and it was awesome. We had apps and drinks at the Nauti Girl and the staff was very friendly. Very cool to see all the boats. We have stayed at multiple Ritz Carltons and this could have been one. It was actually much nicer than a few RC’s we hav

Just returned from the Westin Cape Coral What a disappointment. The positives were check in, the guys at the Valet, & the Thursday pool bartender. were great. Our room was 1718. If I had been told that the balcony on the 17th floor in the rear of the hotel was complete shade I would not have accepted that room. The balcony was cold and dark. This is not a resort for couples who are looking for a quiet vacation to relax. This resort is filled with families of 30 something's and children, or grandparents with their adult children and their children... To address our room... Our pillows were old and lumpy, & the beds need to be replaced. The carpet was old, dirty and borderline sticky... We had to wear our shoes in the room. The one bed smelled like URINE UGH! Totally unacceptable. We were there for a total of three nights and by night two we were both covered in bug bites. We were told by others it was Noseeums. Before we checked out I inspected the beds and unfortunately found bugs, both alive and dead. We were totally freaked out. We are people that do not like to cause a scene or complain but in hindsight, we should have. I did try to discuss these issues discreetly to the General Manager Chris Carhill (SP?) before posting a review. No response. I left him a Vm with my call back # 2 of the 3 times. The woman who answered the phone was patient and kind however asked me to hold all 3 times. She asked what it was in reference to so he clearly knew I had issue and wanted to speak to him directly. Very unprofessional to say the least. I hope to find a person at Marriott Corporate.