TripAdvisor Traveler Rating

Our room was very comfortable, the reception desk gave us a free upgrade to an ocean view suite. The pools and ocean were very nice. The staff at the hotel boutique went above and beyond for us! The went to a market to find us Copal Incense. The only negative, which was unfortunate, was the food and value of the food. We ordered mescalita drinks and lunch at the pool bar. There was possibly no mescal in our drinks(?), and the lunch food was terrible. Fried fish was from frozen and quite strong, and the ceviche was very fishy and garlicky. The dinner and breakfasts were overpriced. We tried to tip and treat the staff well, as we know the quality is not their fault.

very relaxing, would come back again, staff was very friendly and always willing to help, Pool was super clean, thinking on coming back with Kids and Grandkids next year ! Thank you

Was here for a wedding. The room in my view was amazing but some of the rooms had plumbing issues. The restaurant was good if you ordered from the buffet, but off the menu took very long. It was hard to get coffee for the coffee maker in my room.

There are stairs everywhere: to go to the restaurant, to the bar, to the pool, etc. It is clear to me that the style of the hotel is characteristic of the brand, and it highlights the view to the ocean. But you can only get that kind of (beautiful) effect by having multiple levels at the property. I took my mom to celebrate her 70th birthday and we had a great time; but her knee started bothering her after two days. We had a room with view to the ocean that was lovely but with a lot of stairs and no elevator, unfortunately. It was too much for mom after two days of stairs everywhere. The atmosphere is quiet, great to relax. The food is good, and the staff is friendly. Rocio, Antonio, Avelino, Raymundo, Hugo and everybody are great. Thanks to the wonderful staff. I like the property and it’s great for guests with no issues with stairs. This is a property in which you can come to relax and not worry about a thing. It’s quiet and calm.

the property has a very nice location next to the sea. The staff is friendly. However, some of the installations are old and not maintained sufficiently e.g the plug in the bathtup did not work and it was actually a little bit dangerous until it was finally removed. Therefore, it was not possible to use the bathtub. The restaurant has a buffet and also a la carte options. However, the standard of the buffet did not live up to what we would expect from a 4 or 5 star hotel. The quality of the a la carte dishes were uneven and it took very long time to deliver some of them. The price level taken into consideration it was not satisfactory. Finally, the prices of the laundry services were higher than those displayed in the list placed in our room. It is not ok to charge more than listed.