TripAdvisor Traveler Rating

Let me say before getting into the pros and cons, this hotel seems to be going through a transition over to all inclusive, which I think will solve many of the issues mentioned. PROS: The staff! Wow, all staff were fantastic! From the waiters, to the cleaners, to the front desk, to even the gardeners, all looked invested in the property. It truly showed everyone here wanted you to have the best experience possible. The view here also exceeded our expectations. We had a partial ocean view room, and it was more than good enough…amazing sunrises every morning. The proximity to great, underrated beaches was also another positive. The hotel beach in my opinion is underrated. Some reviews here say it’s rocky and not swimmable. I disagree. It’s an amazing beach, quiet, great sand, and even decent snorkelling. Loved how it always felt secluded…I wouldn’t change a think….maybe more chairs with sun covers? Another favourite was Tajon Beach, only a 15 min walk away. Some other small positives that didn’t go unnoticed…great shower pressure, good quality towels, comfortable bed (though oddly short if you are even a little tall), everything here is quite clean (you see staff always cleaning throughout the day), pool was great, lots of great hang out areas. Breakfast buffet every morning was also good! Last, I appreciate the efforts made to always improve. You can see they are making upgrades (pool access from hotel), or tweaking things to appease the guests reviews…thank you! NEGATIVES: Ok, aside from them going all inclusive, we were on a free breakfast plan, so we found the meals after this frustrating. Menus were odd, overpriced, small selection, inconsistent. Because the hotel is a taxi drive away from town, it sometimes felt they knew they got you, so they would overcharge these meals. Their NYE party buffet is 2280 pesos! That is a bit of a grab. We could easily go to town and pay 1/3 that. We also had undercooked fish, 1 of our 2 pizzas was cold and undercooked, and we had a plain salad for 210 pesos! This is all moot though if you get the all-inclusive plan now…which would make the experience better. The margaritas we had also were too sweet, could be better. Another issue for us was the room in general. This entire resort has white lights. It needs more warm/soft lighting, especially in the room!! It was harsh to be around, and I personally feel international travellers would much prefer this. The room had a very sterile feel to it. Needs some art or something to make it feel cozier. Wifi…VERY spotty. In the room it never worked, but on the balcony, it did. All in all, we enjoyed our stay. We feel this hotel has potential with some small changes or refinements.

This hotel is clean and in a beautiful setting. However the restaurant and beach are down a steep incline with a good-sized walk and there is a shuttle which is difficult to climb up on. There are no shops near you need to take a taxi into town and there is hardly anyone eating there. If you have the least bit of mobility issues the beach is difficult to get to.

A group of 60 people had the opportunity to have conferences at this Resort. The place is spectacular very clean, excellent food, excellent customer service, beautiful view in the rooms. The conference room with the necessary services, tables, podium, projector and bathrooms accessible to the conference room. The staff was very understandable also on pool access times as our conferences finished quite late. Thanks to Mr. Carlos who assisted us from the beginning and supported us with all our needs for the conference. And I end by thanking Mrs. Silvia who took care of each of the meals and gave the extra mile, as did all the food staff. Delicious Oaxaca dishes, Italian, Sea food, and delicious breakfasts. Thank you Anahi and everyone who collaborated in this beautiful stay in Huatulco. I recommend it 100%

I was hesitant to go to this hotel but i was greatly surprised. I found out that they recently changed administration and I had a great experience. The view from the rooms is incredible, the hotel clean and great food. Highly recommend to stay there if you visit Huatulco

We can not recommend this hotel. Very high price, but worst Service we ever experienced. The rooms and the view actually were very nice, but Restaurants, elevator, breakfast not available although we payed for it.